Embassy Suites by Hilton Charlotte

I’m giving this hotel 5 stars because of Wanda! If you’ve ever been here, ya’ll know her. She’s the happiest, friendliest, sweetest lady! She’s in charge of the made-​to-​order breakfast and Wanda will fix you up right :) She asks how you’re doing, and she is like the friend you haven’t seen in years. She’s a sweetie!

Love this hotel! Excellent 24 hr gym with ellipticals, treadmills, weights, body balls. Breakfast buffet includes made to order eggs/​omelettes, full hot buffet along with oatmeal, cold cereals, fruit and pastries.
Evening time is managers welcome with appetizers and free alcoholic beverages (ticket required, you get when check in).
Rooms are very nice — spacious, comfy beds, fresh bedding and clean. Mini fridge, micro, sink separate from bath.
Staff is friendly, helpful
Truly enjoyed my stay

I didn’t like the service I received and the place was so tired and gross. My room wasn’t ready so I waited in the center space. The tables smelled sour and the wifi was spotty and the music was so loud and obnoxious it sounded like they were preparing for a dance party. I asked the front desk if they would turn down the music (I was the only person in the whole place) and she said «I wouldn’t even know how to do that so no.» Unacceptable. My room was tucked away in a back corner so it was quiet (except for road noise). The bed was comfortable but the rest of the furniture was so tired and gross i didn’t want to sit on it. Not up to the Hilton standards for sure.

Really great room and location. Room price was spot on too.
Manager’s reception had great drinks, but the snacks were a bit basic. Okay though, when you factor the cost of the room with the reception and a free, hot, made-​to-​order breakfast.
Breakfast was very good. Kitchen staff were super friendly.
This experience really made me change my focus as to which Hilton brand to continue to patronize.

I don’t think I’ve ever given one star to a place I’ve never stayed at before.
My fiancé and I missed our connecting flight in Charlotte and were stuck there overnight. The airline gave us a voucher to stay at Embassy Suites for the night. We were a little disappointed not to be going home that night but were at least happy they put us up in a nice hotel…
… or so we thought. Fast forward to our 30 minute wait time outside by the hotel shuttles. We saw other hotel shuttles come by twice and still no Embassy Suites, so I called to find out where the were. We were assured that they were «en route» and they finally showed up ten minutes later.
We finally got to Embassy Suites and were not greeted by anyone. There were two employees standing at the front casually chatting with each other and not bothering to acknowledge our presence. Finally, someone came from the back and I gave her my voucher. She then told me that all of their airline rooms were full for the night. I clarified with her that they had rooms available, just not one that the airline had paid for. I expressed my confusion since I was holding a voucher for the Embassy Suites and she told me there was nothing she could do and proceeded to just stare at me. I asked her what we were supposed to do and she went in the back for a few minutes.
When she came back, she instructed me that she called the hotel down the street and they had vacancy, and that we would need to stay at the Ramada Inn down the street instead (see separate review.) We had to ask for a ride from the shuttle driver there and luckily he hadn’t left for the airport yet.
We were stressed, exhausted from travel, and just wanted to stay in a nice hotel. Embassy Suites did nothing to help our situation and I suspect that a simple phone call to the airline would have allowed us to stay there. If I ever find myself in Charlotte again, I will most definitely steer clear of their terrible service.

Stayed here for one night. This is your standard Embassy Suites with the beautiful water fountain which is part of their brand. The guy at the Front desk on Sunday was friendly and asked if we enjoyed our stay. Told him Embassy known for their water fall/​fountain. He informed there will be renovations and the waterfall will be taken down. Wonder since it is part of Hilton chain that’s why they making these changes.
So here is my review of this hotel.
Check in on Saturday only one person working at front desk. She asked for name, an id and credit card, got keys to room and directed where to get the elevators. Informed what time Manager reception and time frame for breakfast. I have stayed in many Embassy for business travel in the past, so I know the protocol, but imagine if this was your first visit to this hotel and did not know where everything was. Guess, customer service has changed a lot these days. When you approach the front desk is it not standard nor customary these days to say hello or how can I help you. Realize it not the Westin, Mandarin Hotel nor Omni.
As for Manager reception, it’s great there is no charge for patrons but stale chips and nacho chips– what is up with that?
Breakfast was good their omelettes was made to order.

Embassy Suites are usually good. This location is nice because it is close to the airport and near several dining establishments and bars. The complimentary breakfast was great. Had a basic hot bar and also a station where custom orders can be placed, to include: pancakes, french toast, sausage, bacon, eggs and omelettes. The reason for the three stars was the rooms. They were old and not the cleanest. The rooms surround a center courtyard which was a nice view. Would stay again, but would not be my first choice. Free Wall Street Journal or USA Today. Plenty of free parking.

Place was so clean and FANCY!!! The staff was great and breakfast was way more then other embassy suites. There was no fan in the bathroom and the room was laid out kinda odd with multiple entrances. It was very nice though and like the bar in the beautiful lobby. Parking sucked bc of 3 other hotels in the area but great stay!!!

The good. It was a nice looking hotel with a nice waterfall thing near the dining area. Food was good, your typical eggs, sausage, bacon, and grits.
The bad. Our room had an AC leak. The wood floor looked bowed and the carpet was wet. Not a great feeling when you are barefooted.
We told the front desk and she said, thanks for letting us know. Okay than, thanks for asking about how my stay was in the wet room.

The customer service at this hotel is stupendous, especially the cooks at the breakfast area. Wanda is great. She’s so friendly and welcoming and having to wake up on a weekday at 6 in the morning, it was a pleasure for her to be the first person that I interacted with. I loved my room as well. Clean, updated, nice. The only critique I have is that the air conditioning was out in the common area. You can only imagine no air conditioning on the hottest week of the year thus far in SC! I still give it five stars, though, based on all of the other pluses.

This place is so nice. It opened only a month ago and me and my friends family were the first to stay in room 205, ever. The breakfast was great, delicious! Lots of choices and the people are so polite, don’t take advantage of that. Even if you are richer, or higher on the social scale, treat the people here with respect no matter what. They do that with you, so return the favor and smile back. Anyway, this place is clean, the people are nice, and I recommend it to anyone who wants a nice hotel.

In general, the hotel was unremarkable. Room sofa was extraordinarily worn and uncomfortable. Chair was also dirty and worn. Hotel food, from Omaha Steakhouse, was heavy and outdated for my taste and there weren’t other options within walking distance.
However, what made my entire stay worthwhile was the staff who made breakfast every day. Wanda and Debra were fantastic. They were happy and friendly and made yummy omelets. I might have to return to the same hotel and, when that happens, I sure hope Wanda and Debra are there.

Clean but dated rooms. The breakfast was one of the worst I have ever had from an Embassy Suits. All the hot buffet food items were cold. Bacon remained as bacon bits submerged in their own grease. There was only two staff members at the omelette station, so the line was 15 people deep.

Stayed here for two nights with my family. The rooms are spacious and the staff is very friendly. The hotel can use a good scrub on the floors (bathrooms and main foyer area in lobby) other than that was clean. Nice pool with plenty of towels and the fitness area is really nice. The location is ok but doesn’t have anything in walking distance, except for a run down shopping center across the street. I would stay again because overall it was a pleasant experience.

Very nice hotel with super spacious, clean and nicely decorated rooms. Very pretty atrium. Complimentary breakfast was good. Coffee only ok. Staff was pleasant and professional.
What was very unsatisfactory was the shuttle from airport to hotel. I waited over 30 minutes and when driver finally came, she whined about working for Embassy and said she’d be calling in sick tomorrow because there was going to be snow. No apology for the long wait in 25 degree weather at 10p

I’d say this is an average Embassy Suites. Hot Breakfast, big rooms and fairly clean.
Only issue I have here is the customer service. When we were at the airport, they did not care very much that we were outside freezing. They were unable to give us a time for the shuttle and when we pushed them, they said the driver’s phone is down so he will be there when he gets there. When he finally arrived an hour later, which is absurd as the hotel is 10 minutes away, we asked about his phone without telling him the situation and he said the phone was fine.
Second issue was that we requested a 7am wake up call so we do not miss our early morning flight, and one was never given to us.
And while this isn’t the hotel’s fault, we had kids either next to us or above us that were jumping up and down off the bed and laughing at full strength around midnight for about 2 hours. My girlfriend got very poor sleep.
Again, is this place a resort? no… it is a warm bed and a roof for the night and that is it.

I spend more time in Hilton Hotels than my own home which usually leads me to selecting an Embassy, Homewood or Home2 property. I like the multiple room layout, living and sleeping areas accompanied by a kitchen or bar.
Location: Not very familiar with Charlotte I had no idea what the location of this property was like. Had I know I probably wouldn’t have given it a chance. Morning and Evening the streets surrounding the property are beyond capacity. The traffic is enough to raise your blood pressure and need a drink from the Managers Reception. The neighborhood is not much better, it’s pretty much «The Hood». Other than the onsite Steak house, which is great, your options for dinning and shopping reflect the economical make-​up of the locale.
Interior: Like all Embassy’s the interior Public area is light and airy. The rooms are outdated and dark but at least they’re clean. The staff is extremely attentive and courteous.

Not the best Embassy Suites I’ve stayed at but not the worst either. Maybe the second worst? The employees were super friendly and answered the few questions I had without pause. The breakfast was on par with their other properties. The guest room I was given is where they lost the stars.
The place is in need of some serious updating. The room I stayed in had definitely seen better days. The carpet, the light switches, the paint — everything looked tired and just about worn out. Also, the smell of too-​much carpet freshener seriously overpowered the senses. I thought it would dissipate if I switched the fan selector to «on» instead of «auto» but I was mistaken. I’m not sure what odor they were trying to cover up but I don’t really want to know at this point. Next time I’m in Charlotte I will stay somewhere else… and hopefully get a better night’s sleep.

I have stayed at many Embassy Suites in the past, so I was expecting the same quality from the one in Charlotte.
After been stuck in traffic, I was so glad that my companion already checked into the room. When I walked into the lobby, I noticed that it was extremely beautiful and there was foliage everywhere. I felt like I was in a peaceful rain forest. I adore the glass elevators because it was nice to see the nice atrium as I was going to the sixth floor.
I was welcomed with a spacious area with a table for work, sofa/​bed, tv, refrigerator, and coffeemaker. The bathroom was spacious and clean, but the bedroom was everything. The bed was so comfortable (thankfully) because I spent a lot of time resting.
The morning buffet was simply ok. No real complaints because it was free. My companion ordered an omelette, but the center was cold. Yuck! At least there were other items to choose from.
The hotel is far out, so if you aren’t driving, the options are limited for food and entertainment.
I wasn’t pleased about the fact that there wasn’t free wi-​fi. I was pissed because I had so much work to do.
Because of the proximity from the rest of Charlotte, I am not sure if I would stay here again.

I really liked this hotel and would stay here again. We stayed in room 434 which was on the corner and set back a little from the main hallway, so we don’t have any noise complaints like I’ve read here.
The room/​suite itself is great for a family or for someone travelling on business. There is a microwave/​fridge, an office area (with a TV and couch), the bedroom, and the bathroom. If someone in your party wants to sleep and someone else wants to play on the laptop or watch TV, it’s perfect for that. The bed was comfortable and the bathroom had Crabtree and Evelyn brand shampoo and conditioner.
The hotel is decorated quite nicely. The garden in the lobby is pretty amazing, it makes you feel like you’re somewhere other than near the Charlotte airport! There are fountains, statues, and lots of places to sit and chill. In the evenings between 5:30 — 7:30 there is a manager’s reception with free drinks and a few snacks like pimento cheese, pub mix, etc.
If you really like breakfast, this hotel is your place. The eggs and omelets are cooked to order on the buffet each morning. On weekends, breakfast is 7 – 10, weekdays it starts at 6. Along with eggs and omelets, there’s grits, pancakes, French Toast, oatmeal, bacon, sausage, biscuits and gravy, and your traditional cereal and pastries. You can go through the line to get the made-​to-​order or just eat at the little buffet they put out. The made to order line was long but moved quickly. Our omelets were great.
The hotel is convenient to the interstates and airport, however, you will need a car to drive to get something to eat. There’s an Omaha steakhouse on site and a few places deliver, but no restaurants within walking distance except a seedy little sports bar. We had a car with us so we drove to places to eat downtown and at South Park (the hotel is convenient to both).
Also, the wi-​fi is not free so be prepared to pay around $ 10 per day. That was the only negative part about this hotel.

Nettes Hotel ca. 10 Min vom Flughafen entfernt. Es gibt einen großen Lobby Bereich mit schönen Sitzmöglichkeiten und Restaurants. Die Zimmer sind schön.
Leider kostet das Internet, wie in den meisten Hotels dieser Kette, pro 24h Nutzung 10 USD, was ich völlig überflüssig finde. Bei Zimmerpreisen von über 150 USD halte ich das für unangemessen.
Die Lage ist etwas abseits mit wenig Möglichkeiten um das Hotel herum.
Insgesamt ist der Eindruck aber ok, das Personal ist nett und hilfsbereit.