Cellular Sales, Verizon Wireless Authorized Retailer

I see why this store has 1 star. I have had my phone for 4 years and am looking to change plans. I think Verizon would love to do that with me considering I am one of the last people holding onto the unlimited data plan.
I just visited this store to look at phones on my lunch break. I walk in and a gentleman walks up to me to see what I was there for and I told him I wanted to look at phones. «Look at phones?! we don’t take out phones of the box to look at!» I said «not out of the box, I would like to look at what you have in droids». He showed me their display — there were 2 there and 1 broken one and 2 plastic ones just for display. I asked «if this was all?» «Yes.» And he said «the broken one would be fixed, but this is why phones aren’t out because they get broken or stolen.» «Okay well I would like to see a real phone before I get something, not just something plastic that I can’t tell anything about on my own.» He said, «I don’t know what to tell you.» «I do, I can go to another provider.»
So I left. This store is not helpful at all to a consumer. What awful service!

Don’t shop here — GO TO A CORPORATE VERIZON STORE.
I had my worst retail experience in my entire life at this store. I should say that again, I am not exaggerating: my worst retail experience in my entire life.
I agree with the previous review of this store. I dealt with Byron Huskins and he cancelled my order for iPhone 6 Plus phones without even telling me. I only found out when I called to pickup my phones that although they had arrived I was not going to be allowed to leave the store with them. The order wasn’t really cancelled, the phones were there but Byron didn’t want me ever getting them.
I elevated this issue to the manager (he manages several of these stores throughout Charlotte, he said «you are not going to leave the store with these phones.»
The employees outright lie to you, you think they couldn’t do that. I was told if i didn’t like it I should hire an attorney. They dared me to sue them. They have a devil may care attitude.
When someone acts with impunity and uses the cliché to sue them if you don’t like it, you know you are in peril as a customer.
If you cancel your contract within 6 months of starting your order this store will charge you for the purchase price of your smartphone, you will still owe Verizon Wireless $ 350, but this store could charge you up to $ 800 more on top of that. They also have higher prices on the phones than a corporate store so you if you cancel you will pay more than if you walked into a Verizon Wireless corporate store and outright bought a phone without a contract at full ticket. If you order a phone from a Verizon Wireless corporate store you can get the phone for the subsidized price, cancel the contract the next day and only pay the $ 350.
These people are terrible and the deals are worse. There are many more reasons to never shop here. My experience was the worst and as a result I have hatred, that is a very strong emotion to get from trying to buy something.
(I dealt with 3 of these stores, 2 in person and 1 on the phone).

I came in here for a charger for my IPhone thinking I could get in and out quickly. wrong!!! At a Verizon Corporate store, all they have to do is ask you cell number and pull you up and you pay and go. This is not a Verizon Corporate store but a 3^rd party store so they have to create a customer page in case you want to come back.
I was already 15 minutes into the process and the computers were slowwwwwww and 20 minutes into my lunch hour. Why couldn’t I just pay and leave? What is so hard with that? It really irritates me when you have to create a new account just to buy one emergency item especially when you have no plans on going back to the store. Ever hear of one-​time customers?
Eventually i got tired of waiting and walked out. I just hope they delete my account. I learned my lesson and from now on go to the corporate store or better yet, remember to bring my phone charger with me.