Camp Bow Wow Charlotte Metro

My dog came home with FOUR puncture wounds in her neck, and Camp Bow Wow failed to mention anything about it to me. I noticed a day or two later when they started to get big scabs. I understand that dogs may fight, but they should have been properly supervised, and I’m extremely disappointed in Camp Bow Wow for not mentioning anything about it to me. Had they said something, I’d still be taking my dog there, but unfortunately, she will never return since they don’t have the decency to let me know if/​when an incident occurs so I can ensure the proper care for my pup. Shame.

I cannot say enough great things about Camp Bow Wow! Everyone I have encountered there is so friendly, and they take the BEST care of our pup. She cannot get in the door fast enough in the morning, and she is a tired, happy girl when we get her in the evening. I will say she comes home smelly sometimes, but that will happen anywhere. However, they once gave her a free bath because they thought she may have been a little TOO smelly. You can’t top that customer service! We have done both camp and boarding, and will continue to make this our only choice.

Love Everything about this place! The Doggie Cams and the fact that there is always a staff member in the kennel with all the dogs.

We took our pup here for a long weekend on short notice and she did great! We watched her on the cameras and she loved playing with the other dogs. My only gripe is that when we went to pick her up at the designated 4pm-​7pm on Sunday no one was there! We waiting till about 4:10 for the lights to come on and someone to open the door. Eek. hopefully it was just a one time thing.

I called up during the week to book my dog, Tyson, into daycare on Sunday. I was told that was fine and to drop him off between 7−10am and pick him between 4−7pm. I dropped him off at about 9am and picked him up at about 5:30pm on Sunday, April 19^th. At pick-​up, there were no staff present in the front office and I waited about 10 minutes before somebody came. During the time that I waited I could not see Tyson on any of the playroom cameras. When a girl finally came to the counter, she was pleasant but admitted they were short staffed.
She explained that Tyson had jumped several internal fences and as a result, they had to confine him to a cabin (with a roof). She added that fence jumping was likely grounds for dismissal but that a manager would call me the following day. On arriving home, Tyson leapt out the car and headed straight for his water bowl where he drank 2 full bowls leading me to believe that he had limited or no access to water in the «cabin».
The following day, Margarita, the manager called me, as promised. She informed me that Tyson had jumped internal fences and was therefore banned. I asked Margarita to explain how Tyson could have jumped more than one fence if he was being supervised. The manager explained that the facility was NOT staffed at night, dogs were left unattended and that Tyson had jumped the fence at night. I reminded her that Tyson had been there for daycare only and not overnight boarding. The manager audibly confirmed my comments with someone else in the room before agreeing that he had been there for daycare only. I returned to my original question about fence jumping and supervision and the manager explained that they did not offer daycare on Sundays and staff had been incorrect in letting Tyson in for this service on a Sunday but that their policy was never to turn a dog away (I guess this policy is regardless of sufficient staffing). As a result, the manager advised me, they were short-​staffed and Tyson was not always supervised.
To summarize, Tyson was incorrectly admitted for a service they did not offer on Sundays, he was left unsupervised due to staffing issues and jumped fences looking for someone or something and was as a consequence, banned.
I’m okay with the manager’s decision because I don’t want my dog cared for by a facility whose staff do not know what services are offered on certain days, whose fences are to low, whose access to water for the dogs appears restricted and whose manager fails to inform herself of the facts before rendering down decisions.

Staff is friendly and loves animals. They offer obedience training and grooming services. My big dog from a protector breed can be a little intimidating sometimes; we’ve had problems at other day cares where the handlers were intimidated by her. I’ve never had a problem at camp bow wow and all the handlers love my ‘gentile giant’.

I have only taken my dog Gator 3 times to CAMP BOW WOW. Though I haven’t had the experiences other have. mine was pleasant. I find the people who work there to love dogs. Everytime I spy on the CAMPER CAM app he seems to be trotting along. I do w/​the clarity of the camper cam was better. that might be my only complaint. But, other than that… my dog is EXHAUSTED when he comes home. I have never seen him drink and eat so quickly! Makes me happy cause I don’t always have the time to exercise him like I should. Definitely a good choice for 1x-​2x a week.
Danielle E.

I should have learned the first time NOT to send my dog to Camp Bow Wow Metro on a holiday weekend. She had a cut on her face and no one mentioned anything to me when I picked her up. Last Christmas she came home with 2 deep cuts on both ears that took about 2 weeks to heal. My dog goes to Best Friends Pet Care in Charlotte every Tuesday for daycare and has NEVER come home with any injures. Best Friends even gives you a doggy progress report everyday. If your thinking of leaving your doggy at Camp Bow Wow Metro just know they won’t be socialized or cared for properly.

Great place for my dog. Unfortunately it’s run by lousy people. Nobody know what’s going on to my dog when I ask. My dog had a scratch on her which was bleeding, I know dogs can get rough playing, but where was the supervision? My dog clearly needed to be deshed and got a call from the groomer saying she «felt» like she didn’t need to be deshed but instead gave my dog a bath. Shed all over my car on the way back so I stopped by Petsmart and got a brush and did it myself. Called (which nobody hardly picks up the phone) to get answer why they «felt» like she didn’t need deshedding, was told the girl who did it was off will call back. Never heard from. Lost another doggy at your place!

They really love and care about your pet! I have been very pleased so far!

I tried Camp Bow Wow out because of a «groupon» type deal I had purchased. The first visit was completely free! I left my puppy for 8 hours and he was tired but very happy when I picked him up that night. The staff is friendly and knowledgeable. I will be using Camp Bow Wow in the future.

I take my 5 year old beagle Charlie to Camp Bow Wow. It’s very clean, convenient and affordable! So many times doggie day care’s are just a random fence put up in someone’s parking lot. I never felt good about those places. I know Charlie is safe here and they even let you watch the video all day! My parents & friends love to watch Charlie play.

Excellent customer service! The people really listen to you about your dog’s needs. I have an anxious rescue dog and he walked right into the day camp and didn’t even bark! They seem to really love their clients and my dog slept all day when he came home.