Autozone

Went in to get a new windshield wiper blade and was OVERWHELMED by the number of options.
One of the AutoZone associates saw me struggling and came over to help me pick the right blade. He didn’t upsell me and really took the time to talk through why he was recommending the one I ended up with.
Afterwards he offered to put the blade on for me. That’s right, he offered without me even having to ask.
Excellent and prompt customer service. What a breath of fresh air!

Dejuan went above and beyond to help me out today. Thank you so much

Worst customer service experience. Attempted to return $ 50 part purchased from different Auto Zone in town. First clerk informed me the manager does not like to return parts from other stores. Eventually, the manager had to handle my return. After a few minutes told me I could not return part because my name was not listed under account. Informed me my wife would have to make return. By far the worst retail experience I’ve had.

I will say they are very friendly here. And helpful! Anytime I come here I am always greeted immediately. They never mind checking my engine light and suggesting what I can do. Also they have educated me on checking the basics on my car. They are just so nice here I have no complaints.

Ok, it’s an autozone… but seriously this one was pretty good for the service. As soon as we walked in we were greeted, and there was a guy in the back willing to help us as soon as he saw that bewildered look on my, «I don’t know what the heck I’m doing» face.
He walked over and told the me benefits of each product and the ones that were crap, and not to use. He was patient despite the line forming to ask him for help, and he assisted everyone he could quickly.
Wait time at the register was also quick and the lady working was funny and super pleasant even though a customer had just given her a hard time. I would come back for all my «I don’t know what this thing a ma bob for my car does…» moments. :)