Atrium Animal Hospital

So happy with my experience here! Was looking for a vet that would accept bloodwork from another vet and they happily were able to as long as it was recent of course :) Was trying to save some money and they are very reasonable. Dr Johnson was extremely wonderful and the staff was super friendly and welcoming! Happy to have as a new full service vet for my special needs kitty.

Not convenient to where we live– but worth every effort to take our dogs there. Caring educated and compassionate vets and techs. Leonidas approved.

I have been taking my animals here for years! Always helpful, always professional and super nice. They make my animals feel so super special. I wouldn’t go anywhere else!

Fantastic, friendly, professional and caring staff. Waiting time is never a problem. This has been our vet clinic for almost ten years.

I rescued a stray dog and found out a short time later he was heartworm positive. I took him to Atrium, based on a recommendation from a friend. His first immiticide treatment was scheduled for a month out, as is customary while he was prepped with antibiotics and steroids. The day before his appointment, I contacted THEM (no one had communicated anything to me since the day I booked the appointment) to confirm the drop off time. 2 o’clock that afternoon, someone finally got back to me to tell me his medication hadn’t arrived and we would need to reschedule for the following day. The next day, I get another call at 4pm to tell me the medicine still was not there and they would have to postpone until next week (as we had reached the weekend). The staff would not admit any wrong doing and blamed the delay on fed ex. For something this important, costly, and time sensitive, I expected it to be handled in the most professional manner. There is no reason for the medication not to have been ready on the day of his appointment, as they had 4 weeks to ensure it was received. The staff is unorganized and it is incredibly difficult to reach a doctor. I would not recommend anyone to take their pet to this facility.

We have been using Atrium for many years. The Staff is passionate about quality animal care. Always friendly. They will work you in and stay late if you have an emergency.

We’ve been taking our dog Oskar here ever since we got him, and we love it! The only reason I’m giving it 4 stars instead of 5 is because it is a little pricey, but I do think it’s worth spending a little extra to make sure your pet is in good hands.
My husband and I have always been into alternative health care, and this is a practice that balances traditional methods with holistic methods to treat your pet in the best possible way. Oskar was neutered and had several teeth pulled here on the same day, and when he came home, he was as happy as ever. It didn’t even phase him! We figured he’d dread going to the vet after that visit, but he doesn’t seem to mind at all, and the staff is always so friendly towards him.
I took him here when he had fleas last month, and they gave us a topical flea medicine and a shampoo that would help alleviate his dry, itchy skin. They showed me how to apply the medication as well. (Oskar is my first pet, so it was my first time treating fleas — they were very helpful!) I highly recommend Atrium. Even if it is more expensive than traditional vets, they do accept Care Credit, so you can budget accordingly.

I LOVE Atrium Animal Hospital. I have tried out a few vets in Charlotte and I am thrilled with this vet practice. The staff and doctors are great to work with. A few month ago, my yorkie had an emergency, I ran over to them and they saw me right away. Dr. Butchko is amazing!!! She took care of my little one during this ordeal and followed up several times just to check up on her. They actually really care and are so sincere and this is so appreciated.
I also like the fact the they incorporate a holistic approach instead of just writing an Rx for your pet.
I HIGHLY recommend this practice if you are in need of a vet.

I decided to start bringing one of my cats to a holistic vet after years of bad experiences with multiple traditional vets. My cat has always had problems with vomiting, which our previous vet initially brushed off as normal. After a while, I was told this was allergies. My cat had a long list of «allergies», which included food allergies, medication allergies, and allergic reactions to vaccines. And despite avoiding all these things, he still vomited daily. The only other option our previous vet had was to do exploratory surgery, which I did not believe was the answer.
On our first visit to Atrium, I knew we made the right decision to come here. For starters, my usually nervous cat was calm and comfortable in the exam room, and he was even purring at times. The vet spent an enormous amount of time getting to know my cat. She asked comprehensive questions about my cat’s eating habits, but also asked about his personality, how he interacts with my other cats, where he spends most of his time etc. We decided to switch him from dry food to wet food, and she recommended brands and even food flavors that would suit him. Even though she told me it would take months for his system to heal from the irritation caused by dry food, he stopped vomiting as soon as we switched him to wet food.
We were also in the process of moving to a new house soon after our first visit at Atrium, and since my cat does not do well with change, I asked for recommendations on how to make the move less stressful. She made recommendation for all 3 my cats based on their personalities. And it worked! I created a space for each cat to hide while they adjust, and all 3 adjusted quickly.
Since that first visit, the vet we saw that day (I do not remember her name) has left the practice and we started seeing Dr. Butchko. Our care has continued to be excellent, and even though I only planned on bringing my «problem-​cat» here, all my animals now see Dr. Butchko. The «problem-​cat» has even had his vaccines that he was supposedly allergic to, with no reaction and no need for pre-​medication. Dr. Butchko had since diagnosed him with hypothyroidism, which is extremely rare in cats, and his symptoms were atypical, which makes the diagnosis even that much more impressive. I can honestly write a book about all the good experiences we have had at Atrium! And even though they are more pricey, I consider it a fair price for quality care and eliminating surgery costs our previous vet would have incurred.

I’ve been bringing my furry family to Atrium Animal Hospital since I moved to Charlotte almost 4 years ago. From the front desk to the outstanding and caring veterinarians to the daycare and boarding services they provide, Atrium has and continues to provide exceptional care. In addition they offer holistic services, such as acupuncture, not to replace traditional medicine but to support it. I highly recommend Atrium and wouldn’t take my family anywhere else.

All emotion aside, I would not recommend this hospital. I took my beloved cat to be examined because she has a growth on her rear end. They ‘worked’ us in on Saturday and took blood and said they recommended having it surgically removed. I agreed and scheduled the surgery for Wednesday. I asked them to call me with an estimate of the charges before the surgery. They called me Tuesday PM after I had to remind them that I wanted an estimate prior to the surgery. The gal said it would be in the range of $ 650 since they had to do blood work. I informed her that they had already done the blood work. She said «Oh in that case, we will reduce the amount by $ 95.» I looked at my bill from Saturday and they charged me $ 149.68 for the blood work. I don’t know about you but giving me a credit of $ 95 for something I paid nearly $ 150 doesn’t work for me. I understand they need to make a profit but I expect a 100% credit for something when I pay for it. Not a 64% credit. I used to be engaged to a vet tech so I know the games they play. I love my cat dearly and have paid for some extremely expensive procedures before. But I will not take her someplace that runs a scam like this.

Atrium Animal Hospital is a very different kind of practice than a «normal» vet — they balance traditional treatments and holitic treatments, and therefore, will give advice based on both perspectives. One vet there is only holistic (which they don’t tell you when you call for an appointment) and I don’t recommend her for traditional care at all, she is the owner/​founder of the practice, Dr. Hombs. If you seek soley holitic treatments, then make an appointment with her.
Don’t come here if you’re looking for someone to just give you a pill and call it a day. They will test, re-​test, try holitics (if you choose) and try to fix the problem rather than applying a temporary fix. I’ve been going here for a few years and would highly recommend Dr. Lathan and Dr. Smithson, they are absolutely fantastic and really listen to my concerns before just shoving me out the door to see another patient. They regularly call after visits to check on my dogs and they really, truly like my dogs (and remember them from visit to visit).
There is a new vet on staff that I am not familiar with. They also have a physical therapist that I have only recently met and she is great, too! Again, they will prescribe medications, but they will also look for other solutions — like physical therapy, herbal remedies or accupuncture. You are free to choose the treatment you prefer. If you’re more comfortable with traditional, then you just have to tell them.
The biggest con to Atrium is the cost of care — they are more expensive than traditional vets; however, I believe it is due to their alternative treatments and the extra time they spend with your pet. The facility is very clean and orderly, the staff is very nice and efficient. I do sometimes have to wait longer than I like to get in to see a vet, even with an appointment, but I’ve never been to a vet or a people-​doctor where that isn’t the case.
I feel completely comfortable with Atrium and know that they will care for my pets and that they will listen to my concerns and allow me to be an advocate for my pets’ care.

I’m writing this review to counterbalance the bad one that’s already written. This wonderful animal hospital shouldn’t be defined by one persons horrible experience.
Dr. Smithson took care of my rescued guinea pig for years and when it was his time to pass over the rainbow bridge, she and her entire staff were amazing.
Even the shop cat gave me a smooch and a rub.
They lit a candle and euthanized my sweetie so gently, he didn’t even flinch. Then they sent the bill rather than make me pay that day.
And before the bill arrived, a tree seed came with a loving card for me.
In a way, they made the day I said goodbye as special and sweet to remember as the day I found him.
Now they see my new guinea pigs and as always, they trim their nails with such incredible tender care.
I could not recommend them more.
I’m sorry for the other reviewer here but I can’t believe that was the norm, I really can’t.

I brought my dog here for a check up right after I adopted him. He had some red irritation in one of his ears. The doctor said it was nothing. His ear got worse within the next week and I took him back to the doctor. They said he had an ear infection and asked me how long it had been bothering him. I told them he had it when I brought him in for the check up and they said it was nothing. All the doctor could say was «hmmm, that’s really weird». Later my dog developed a skin irritation on his stomach. I called this vet and requested a different doctor. This doctor gave me some antibiotics and after my dog had taken them all it still wasn’t cleared up and she said that they would have to do skin cultures which would cost «billions of dollars». I requested a different doctor and she gave him some medication that made him feel horrible and pee uncontrollably twice an hour and STILL didn’t heal his condition. She also told me my dog was overweight and he was an 8 on a scale of 1 to 10 with 10 «being a manate». Nobody has ever told me my dog was overweight before. They wanted me to buy wet dog food from them. I spoke to my father and he recommended I go his vet out in the country. I took my dog in got his medication, it cleared up immediately. I took it in for a follow up and everything was healed. Atrium also gives yearly fecal tests and heart worm tests which are unnecessary if you take care of your pet and give them heart worm medication. This hospital is full of rip off artists who don’t know what the hell they are doing.