ADT Security Services, Inc.

I’ve been with this service since they took over Brinks (20 plus yr customer) On 12÷12÷15 I upgraded my alarm system. Long story short paid up front $ 148. now all long they have drafted my account monthly. Today I get a txt to call ADT my first thought was it concerning a service call scheduled on 2÷3÷16. NOT the case the person said I will transfer you to billing (unbeknown to me I was being tranfer to an out source COLLECTION AGENCY) this person started yelling at my and saying she heard all about me, my responds was WHAT ARE YOU TALKING ABOUT… YOU ARE PAST DUE ON YOUR ADT BILL… I had to disconnect from this person before I would lose my religion. IT WAS AWFUL IN THE MANNER SHE SPOKE TO ME! I then call back ADT and ask for a supervisor, Amy answered and apolozied and said that I do owe past payment, I still didn’t understand but agreed. Amy was very polite and said that their system wouldn’t take the two payments. (the check I gave the technician during installation and automatic deduction). therefore my account went to the COLLECTION AGENCY. I called again this time I spoke with Tomeka in billing (ADT) and she pretty much said the same thing Amy said and that their system wouldn’t take 2 payments at the same time. All of this caused a SNOWBALL AFFECT… this has caused me stress unnecessarily by ADT. If I had not just paid to upgrade my system I WOULD CANCEL NOW. ALL THIS STRESS FOR $ 130.25 and Tomeka told me that they would draft that amount on 2÷2÷16. IF YOUR COMPANY USES A OUT SOURCE COMPANY WHO TALK DISRESPECTFUL TO CUSTOMERS ADT IS NOT THE COMPANY I SHOULD BE DOING BUSINESS WITH.

This is the very first negative review I have ever posted. I don’t usually post negative reviews because I always give a company an opportunity to fix the issue but today was the last and final attempt to get a resolve. I have never had such horrible service from any company. I was given a security system that is out dated and I have been told this multiple times by the representatives that works at ADT. They attempt to fix my issue and then they send out some sales guy that does not seem to understand the issue. It seems very obvious that this company has a serious disconnect between the service dept/​sales dept and the installation. They don’t seem to talk at all. So with that being said my problem has still not been fixed and the service I have is slow and not what I requested. I would think twice before giving ADT a call for your business. I can’t speak for the residential but for the business side they have serious issue.