AAA Carolinas – South End

Without question, the BEST Auto Repair and Car Care experience I have ever had. The employees here are helpful, caring, and extremely trustworthy. I ran over two nails in nine days. Yes, you read that correctly. They were so helpful and informative. I know absolutely nothing about cars and would be the easiest person to take advantage of in the auto industry. Both times, they were extremely honest and trustworthy, never trying to sell me parts or upgrades I didn’t need. I ended up needed to replace one of the tires and they were great at laying out all of my choices and options. The second time I was able to get a simple patch put on and Sam couldn’t have been more wonderful to work with. They were quick, efficient, and professional. I’ll absolutely be back!
Bonus– they give my little rescue pup treats and tons of attention every time we go in!

I do love the convenience of the AAA Car Care Center. It is so nice to know that they give extra discounts and its included as an additional benefit of being a member!
I received great service this morning getting an oil change and having my car inspected. AAA was really great because I initially had an appt last week but had to cancel due to a work thing popping up. They were able to reschedule me quickly and at my earliest convenience. The appt is taking longer than I expected this morning but at least they have a relatively comfortable space to wait and get some work done; plus, they have free wifi!

Terrific service this morning getting my oil change done here. I made an appointment online for the first of the day and when they opened, the service manager took me first. I left the car with them and walked up the street two blocks and had breakfast.
They called not 30 minutes later and my car was done. There was a brief attempt to upsell me to get the fuel system cleaning for an additional $ 60 but I booted that until next time. They have a number of «e-​coupons» for auto services so if you’re a AAA member, check them out.
When I returned to pick up the car, my eye spotted a San Francisco «pocket guide» on one of the shelves, so I picked that up and paid for it as well. The very nice gal who rang me up also gave me some recommendations for my trip.
I do like being a AAA member!

My sister took her car here because it was overheating. They correctly diagnosed the radiator had a small hole. The estimate was $ 850.00 to start with but if they found the radiator cooling fan was not working properly the cost would be more. This is an outrageous price. A new radiator costs $ 150.00 tops. Time to remove the old and put a new one in 1 hour max. I have done it myself. I asked the technician how much they charge per hour for labor. He said $ 122.00 per hour. I asked him if he thought it would take 6 hours to do this job. He then told me if I know how to do it then I should do it. I told him he was taking advantage of people. Especially women who know nothing about cars. I promised him I would do a review on how he is ripping people off.

We took our Mazda into South Blvd AAA in July 2015, after it was jumped by a tow truck driver. Initially AAA had sent their «battery specialist» out who said there was absolutely no way to jump the battery and for me to just have one installed on site that he would sell me. After waiting 2 HOURS for this guy to arrive, he says he can’t work on my car after all and it would have to go to the shop. I had a weird felling about this guy, and when he called an actual AAA tow truck, that guy was IMMEDIATELY able to jump it on-​the-​spot. Was this first guy flatly lying to me to make a sell? It certainly seemed like the only explanation.
Once at the shop, I went ahead and decided to replace the battery as it was getting weak– but as soon as I arrived home my car fell out of gear and would not shift into anything but neutral. Meaning it worked when I left the shop, and no longer worked 5 mins later, less than a mile from their location I called and asked if they could look at it since something obviously happened when they worked on it.
They told me they would look at it – for $ 99.
It is my opinion that something was done to the vehicle at the shop in order to generate more work for them. We immediately cancelled both our memberships.

I having been taking my vehicle to AAA for years. Everyone is always friendly & the service is great. The old location on South Blvd was further from my work, but I was still happy to go see the staff. The new location is closer to work, and the work has not changed along with the good customer service.

I recently had a vehicle delivered to me by AAA Charlotte. The driver was a very nice and efficient older lady. She was so good at her job that after the transaction was over, I felt like I had known her for a long time. This was customer service at it’s best.

I used to visit the old South Blvd. location out of convenience, but I followed them to this location because of the great service and attention I always receive from Sam and the team. I’ve found that pricing, even for members, tends to be slightly higher than some other places, but love that the work is guaranteed and they take their time and are very thorough. Worth it for me.