24 Hour Air

I returned from vacation on a Saturday afternoon only to find the upstairs temperature registering at 98 degrees and warm air blowing from the vents. I called my regular AC Service company and was told the Compressor had died. They went from one extreme to the next offering various repair options even suggesting that I replace both units because the other one might stop working soon. Seriously? Well, I was recommended to 24 Hour Air and let’s just say that the Owner restored my faith in this business. He was very prompt, professional, courteous and most of all honest!!! I had the compressor replaced on the one unit and it was up and running within 24-​hours! He did not recommend all of the other unnecessary repair options and his price was much more affordable. Needless to say I will be switching my service from my old company to 24 Hour Air. Thank you for providing excellent, quality, affordable, honest and prompt service!

AC Down! (but not for long with these guys) We all know that our lady friends won’t put up with that.
Did a Quick Search on here and these guys came up under sponsors.
Figured I’d give them a try after calling a couple of others and getting a voice message (10pm Sunday night)
Make a long story short, they explained all my options, and cost… so now I have cool air again with some dough left in my pocket so me and my lady friend was still able to do our Monday date night!

I would give them zero stars if I could.
Our landlord hired them when our A/​C went out over the weekend while it was 101 degrees out. The guy showed up an hour and a half late, spent about 2 minutes looking at the unit, came inside, shot the vent with his laser temp gauge & stated that it was working since it read 67. When we tried to explain that almost no air was coming out & it was 84 degrees inside he said the unit couldn’t handle the heat & left. It wa s the same guy in previous reviews.
The landlord had to call out another company who took 5 minutes to discover the culprit– a large piece of insulation was blocking the air vent on the unit. If the 24 hour air guy had looked at the unit he would have seen it.
Don’t use them!

Okey dokey guys and gals, feel the need to get this off my manly-​manly chest.
I freely admit that we have not been kind to our A/​C unit. After watching a gazillion commercials telling us to get a tune up, we scoffed, as if our unit would run forever without some professional attention. WE WERE WRONG! As the spring sprung and it was time to close the windows or watch our 7 year old explode from pollen overload we realized that something was amiss. We promptly ignored it and went along on our way. As the heat of the summer has hit we now find ourselves on the ugly side of no air conditioning! Bwah-​bwah-​bwahhhhhhh.
With the backstory told, I will now tell you why NOT to call these cats:
We called 24 Hour Air to come help us out. The technician came at the appointed time and was quite peasant. Our house was the usual mishmosh of humanity with friends over, kids running hither and yon, and myself prepping for a catering. 24 Hour Air charges $ 49 for the service charge which is a fair bit lower than most of these companies and this is where we find out why! The tech (tho very nice) merely checked our freon! It was low and he replaced 2 lbs of freon at $ 100/​pound (this is about the going price, kids!) We felt cool air coming out of our vents and he charged us and left. In three days we had no air again! We called Morris Jenkins to come out because we started to feel like we had been duped. Indeed, for the $ 79 service charge at MJ, we actually got service (cleaned the entire unit outside and inside, checked it out and found the actual problem)! In fact we found out that our coil had a leak and the fan motor had burnt out! He let us know that you never actually lose freon unless there is a leak somewhere (apparently this is HVAC 101). Upon looking at the invoice from 24, we found that the tech had written a small note stating that if the air failed again it would be due to a leak and that they would have to come back and fix it! Had he actually looked at first this $ 250 charge could have been avoided and we would be delighted with 24, rather than feeling like they are poaching $ 250 and then hitting us up later for the cost of the repair.
I then took the time to relate my concerns to 24 Hour Air on their comments page. I let them know that we felt duped and that they should feel obliged to resend a tech, fix what was wrong and subtract the $ 250 from any repair cost. They have not responded in any way whatsoever. They suck!
This is in no way a review on Morris Jenkins, we found their service to be very good and they seem honest, but we also feel that their pricing structure may be a little high so we are trying to get a bidding war going on with more reputable dealers to get our best price before the heat wave hits in 3 days!
I hope this is a lesson to those who are like us. Keep your system running with those crazy «tune-​ups», it will help in the long run and you will continue to be cool as the other side of the pillow!
C-​ya
Vic