Trader Joe’s

I ordered a couch in October. Paid express shipping and delivery. Waited the allotted time for express delivery (about 2 weeks), but no couch. I then called the store, and was told that the factory shut down. So, after waiting 2 weeks nobody could tell me that before hand? I had to wait and then call and complain in order to be updated EVERY TIME. They offered to refund the express shipping and said they ordered from another factory. I waited, still no couch. Called again. They didn’t know what was going on. Waited. Called again. This time they told me it was being assembled. Waited. Called again. This time they supposedly received an email from the factory saying that the couch was being shipped. Waited. Waited some more. Called again about 10 days before Christmas. This time Trader Joe’s tells me that the factory doesn’t even have the parts to assemble the couch. WHAT!?! Basically, long story short: DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE LIARS. I ended up calling the factory and found out that Trader Joe’s never put the order in, and the factory never shut down. TRADER JOE’S TOOK MY MONEY BUT NOT MY ORDER. After more hassle I was finally given a full refund. Ridiculous. Unprofessional. Incompetent. Indifferent. Seriously, go somewhere else, these people are liars.

Ordered furniture on November 2^nd. Went in this week only to find out that the order was never placed with the company. Said they had to build up to a certain amount of money before ordering everything. Needless to say, I now have my money back.

My husband bought a nice bedroom suite from Trader Joe’s about a month ago (September). Do we have it yet? No! A month later our furniture still has not been delivered and they obviously don’t know how to pick up a phone there either. DO NOT USE THIS COMPANY! This is the worst customer service I have ever received. I’ve called them three times already today trying to get a hold and find out where our furniture is. They haven’t picked up yet. Words cannot describe how frustrated I am. If I could leave no stars I would.

They have a large selection of furniture only; it’s a mix of new and second hand. Scored a huge comfy couch for $ 110 which is currently occupied by myself, the mister and the dog with plenty of room.
The manager isn’t really open to negotiation if he had been we would have bought a few more pieces. They also charge for delivery which they do on Monday, Wednesday and Friday nights between 6 – 10.
Some pieces are a bit overpriced. The front of the place is stocked with mostly new stuff. Their futons are are pricey but heavy duty and super comfy. If you head towards the back not only will you find a squirrel in a cage (seriously who keeps a squirrel in a cage that is so not cool) and tons of second hand items for a decent price.
If your a teacher, military, or government worker they do an extra 10% discount. The manager isn’t the most personable but in the end we reached a deal.
The delivery guys were super personable and dropped the couch off placed it where I asked and then took the time to put on all the cushions for me.

Upon entering the store I noticed the atmosphere was silent and rather warm & stuffy. Who knows, they may have had the doors open prior to our arrival. Anyhow, my husband walked towards the back/​desk to inquire about appliances when suddenly a dog began to bark. Normally my first thought would have been «Wow» dog lovers like us! However, near the end of the dogs bark the owner/​employee suddenly yelled; «SHUT UP!» My husband was standing only a couple feet from the man. Needless to say, we didn’t purchase anything. My husband and I both agreed that they were rude, impersonable, and definitely not someone we’d want to do business with.

This is a new and used furniture store. I popped in as I was looking for a guest bed. There were many new and high quality used mattresses at good prices. They have a wide array of new sofas and tables. In the back there is a large assortment of used furniture, many rare vintage finds. Prices are very fair. The people who work there are wonderful. Excellent service, no pressure like other furniture stores. They will help you load into your car or deliver for a small fee. Note: if you can navigate their parking lot, consider your driving skills to be expert level. It is awkward and tight..

Disregard the overpriced and somewhat tacky merchandise up front, and head on back to the cluttered, dusty used section of Trader Joe’s. We found a gi-​normous bean bag chair (easily lounges 3) here for only $ 20, as well as a nice old brown couch from the 70s. Sadly, we passed up a true vintage masterpiece, the appropriately tagged «Queen of the Nile» (see regretful pic), because the upholstery felt suspiciously like a muppet. (I just can’t support the harvesting of muppet fur, even for something this funky.)
Some of the shelves and buffets are a little overpriced because it’s a consignment store and people have no idea about the value of their stuff, but good deals abound, especially if you need a couch. Helpful service. Closed Sundays.