Matt Phillips – State Farm Insurance Agent

I just wanted to thank Mr. Phillips and State Farm for dropping a loyal customer of well over ten years. I have had one claim when a pine tree fell on my home in 2001 with the big ice storm. I, along with the rest of the triangle suffered a great deal of damage during that storm. I have paid my premiums on time each and every year via escrow account.
I was sent a «consent of rate increase» just before my vacation a few months ago. I scanned over it and saw a whole one dollar increase. But if I signed the letter State Farm can bypass the laws of North Carolina by using a loop hole law that was intended for rare but high risk properties. If I signed that consent form I agreed that State Farm could increase my premiums by up to 250%.
This was a very scary concept to me, I spent some time thinking about it. Life happened and I got busy at work and I forgot about it. Then I get a very impersonal letter from State Farm canceling my homeowners insurance. It gives me exactly the month of December to find a new company before I have zero protection.
This is a stark reminder that customers mean nothing to State Farm, it is in my opinion only about them making a profit. A customer for over a decade… they could care less, they want more money and when you get used to that they want more and more and more. Greed makes me sick!
So avoid this company unless you like being treated as I have just experienced and since Mr. Phillips was my agent I can not in good conscience recommend him either. Sleep tight employees of State Farm, what a just company you work for.
Eric G.
Chapel Hill
It’s not just me, local news Wral had several stories dealing with the utter dismay and disgust these actions have cause. I will continue to vote and continue to vote with my hard earned dollar!
Just makes me sick I tell you!

In brief: everyone in this office that I have dealt with have been very personable, prompt, and helpful.
I have renter’s insurance and car insurance with Matt, and both premiums were actually much less than I expected them to be. I can’t say that the people in the office had anything to do with that directly, but I like to think they did.

We’ve been using Matt Phillips for all of our insurance needs (e.g., auto, renters, personal items) since we moved out here a little over a year ago. I must say that he’s a very personable and very detailed oriented individual when you want something explained to you — e.g., I learned quite a bit just sitting down and talking to him about life insurance (prolly more than i ever needed to know!). He’s also very persistent and knowledgeable about all things insurance from what we’ve experience. I like his easy going manner and I like the fact that he calls on you to check how things are going every so often. So far, he’s been good at scheduling yearly reviews (only one for us so far) of services so that you can also look into changes or increases/​savings that might come from such changes. That being said, I like him a lot and he gets 4 stars for overall services and personality.
However, we have had one gaff with him… though I think this may have more to do with his help than anything else. I should also point out that once I noticed the problem, I called him up and he was quick to correct them and make any necessary changes as required. What was the single gaff we experienced? We had just transferred my wife’s license over to NC and we emphasized that she was covered under a previous State Farm policy continuously since this drivers license transfer. I even recall giving him the paperwork and policy number. However, months later I noticed a significant increase in our premium. I called him up and asked him to confirm the policy. Lo and behold, she was listed as a first time driver. After explaining the situation (again) he recalled and quickly made changes and told me it would be corrected. True to form, the corrections were made and I received the difference in the mail a few weeks later.
So, overall, if you like someone who’s more hands on and calls you a lot or someone who will always return your call and is willing to answer your questions… no matter how stupid they are, Matt Phillips is definitely the right guy for you. Aside from the single gaff, he’s very attentive, very detailed oriented and really makes the time to talk with you. Unlike other previous insurance agents I’ve dealt with… he’s more hands on and you really get a chance to develop a relationship with him as opposed to one of his underlings.