Harris Teeter

I am a Harris Teeter shopper and have been for quite a while. Something recently jumped out at me that is very disturbing. The weekly specials always look great — with things like Buy one Get one Free. Buyer Beware! I have confirmed the prices are much higher than normal when BOGO is in effect. Take a look at mayonnaise this week. Compare the per jar price at other stores like Food Lion, Wal Mart and Lowes. Their regular prices are between $ 1 and $ 2 less for a quart jar. This makes the BOGO less of a deal and sometimes even more per jar!
Bad Business Practice

I live in Sanford and someone had recommended me to get my daughters birthday cake at a Harris Teeter which is 25 miles from my home. While I was there I also got deli meat. I had asked for «roasted turkey breast» and somehow I ended up with «smoked turkey» which no one in my home cares for. On my way to get my car serviced by Chapel Hill Tire in Carrboro I decided to stop in and return what was left of the meat and explain what had happened. I was approached at the Customer Service desk by a gentlemen named Mark (and the only reason I knew that was his name is because I heard a coworker at the deli say his name) He asked me if he could help me, I explained myself and with no hesitation, he offered me double my money back and proceeded to ask me to follow him in the direction of the deli. At this time he asked the deli associate to please give me a pound of the roasted turkey at their expense and made sure she knew I received the wrong item on my last visit. It was a perfect, positive experience and I could only hope that Harris Teeter makes it way towards Sanford because I know for sure I would not have gotten that service in my town at any other grocery store. So, thank you Mark for your awesome customer service! I will be back!

Okay I had to take the chance while it was here to be the first to review this Harris Teeter. Life is now complete. Game over. Seriously, I wanted to review the Starbucks in here. I go there just about everyday. I get the SAAAMMMEEEE thing. I do not know the names of the girls/​guy (s) that work there but they all know me by name and greet me by name with a smile every time I go in there. This is half the reason why I choose to spend my money at this location. Today, Christmas Eve, I went in and the line was SOOO long. I seriously felt bad the for the employees. However, they totally kicked butt and owned the situation with a smile on their faces the entire time. The woman in front of me made a snide comment when we first got in line about how long it would probably take. When we both made it to where we were waiting on drinks she turned her attitude around and talked about how fast they were. I have never had a bad experience with any of the employees at this place. There are a lot of local coffee shops (names withheld) that should take a field trip here and take notes on how to treat customers. I’ve heard that there used to be a stand alone Starbucks in the area. I wish there was one but I am more than happy with having one at the Harris Teeter. Anyway, the drinks are always great and consistent and service is stellar.