U-Haul Moving & Storage

Check these guys and scrutinize your paperwork. I declined coverage on a local 19.95 rental. They asked me how many miles I planned to drive so I estimated high. They put a hold on your card for the estimated amount. Because of the mileage inclusion in the estimate I didn’t notice they included $ 14 safe move coverage which I’d just declined. When I returned the truck it was obvious that providing a hard copy of my completed bill was difficult — they emailed it and when I checked bill later I discovered the $ 14 extra charge. Truck was nice. Worked well. No issues. Problem was not doing what I asked. Central phone reservation worked well. I rent a LOT of cars. All the major companies get it right. This is substandard. Avoid them. Plenty of other options availalbe.

Horrible place with the worst staff. The people working there don’t care. Returned my rental truck with 67,983 miles and they rounded it up to 68,000 as their check-​in reading. Thank god I had taken photos of the odometer with time stamp or else they would’ve ripped me off. Took 8 days total to resolve a simple negligent error that THEY made. NEVER using uhaul again. As mentioned by others, this place does not even deserve a 1 star.

I wish I could give this place 0 stars. When I picked up the truck, all was well. It was ready to go and the guy at the front desk seemed okay. He explained the rules with the tank etc and I went on my way. Luckily for me, I took a picture of the tank before and after dropping it back off.
I dropped off the truck after hours and put the keys in the drop box. When I looked at my CC bill, they charged me for not filling the tank back up. I called them and the gentleman on the phone was the rudest person I’d ever spoken to. He said I was lying (even though I had picture proof) and hung up on me. I called back and no one answered. I called the UHaul customer service and they were great-​she refunded my whole charge.
NEVER USE THIS PLACE! The next time I needed a UHaul I went to a legit store and had perfect service.

Horrible experience. I made a reservation for a Sunday morning pickup for a 10′ truck. I even asked the women who took my info that it was certain someone would be there that early and she assured me they would. I get there right at 8am and wait. Around 8:30am I call customer service who tells me my reservation is at 9am. I say, that is definitely not the case but ok, I will wait. At 9:30am I call again and am told my reservation is for 10:30am. I say screw it and drive to Centerville where there is another Uhaul office (the main one in the area.). They tell me my reservation had already been transferred to them somehow. No discount for my troubles. Stay away from this Chantilly location and go to the Centreville one instead. The guy at the Centeville one even told me they have this problem with the Chantilly one all the time. I don’t know how they stay in business.

The only positive note about our experience with this place was that by some miracle, there was actually a van waiting for us when we arrived.
We were given a DIRTY cargo van with an EMPTY tank. There was an old piece of cardboard laying on the floor in the back of the van, covered in leaves and debris. There were dirty tissues (you could see the snot!!), old receipts and discarded gum in wrappers scattered about the driver & passenger seats! Any time I’ve EVER rented a U-​Haul, or been involved in someone else’s moving process where they’ve used U-​Haul, the signed agreement has always said that you must return the van/​truck CLEAN and with a FULL-​TANK. Always. I should have refused to use the van but we were on a time constraint and I figured I shouldn’t have to remind this guy how to do his job. Before leaving the rental office, we made a verbal agreement (big mistake) with Carlos; we would put gas in the van (duh, we had to) and he would reimburse us for the gas. We put $ 50.00 in; used $ 12.50 worth. There was no way I was spending $ 100.00 to fill up his van; good thing we didn’t!
We returned the van early and unfortunately Carlos, in front of a line of customers, suffered from some sort of mystery amnesia. «I never told you that» was his response when we inquired about the reimbursement for gas. He says, and I’m laughing while I write this because it makes no sense, «I told you I’d give you $ 5.00.»
?
Also. someone tell me why there is an $ 80.00 charge pending on my credit card right now for a $ 44 rental? I dare that charge to go through.
Took Carlos’ full name and a number to call in a complaint. Also filing a complaint with the Better Business Bureau. Your job isn’t hard, you’re just lazy.
Don’t waste your time with this place. Go to an actual specialized U-​Haul location, stand in line for ten minutes more and avoid getting ripped off and lied to.