Public Storage

This property is very clean. Nabila was very helpful in getting me a unit and showed me all my different options. Would recommend this storage facility to any of my friends

Nabila is awesome to work with and really seems to care that my belongings are safe! Store your items here and have not worries!

Nabila was very helpful .
She even took the time to show me around the facility. I will definitely be using the storage place again.

I had Nabila assist with setting up my storage unit. She was very helpful and kind during the whole experience. Definitely gave insight to the benefits of the place. Thanks for making the experience better than expected!

Nabila was very helpful and she gave us a good deal. she showed us the whole unit and we were very pleased with it.

I just rented my storage unit here and the sales associate working named Nabila went above and beyond to make my experience quick and pleasant. she even went out of her way and waited for me 15 min after she was supposed to leave and when I arrived she was in no kind of rush what so ever. If u need a storage unit I recommend coming here and asking for her. the location was also very clean and cool and so was the unit!

This is a clean facility that is conveniently located in Chantilly, Virginia. It has plenty of space for vehicles and large trucks for move-​in move-​outs. I rented a 10×10 unit at an attractive price. Office staffer Stanley, who told me that he was leaving to join the US Air Force academy, was pleasant and walked me to show me my climate-​controlled unit, offered to sell necessary supplies for items moving into my storage unit, explained the contract’s highlights and insurance requirements, and was professional in his demeanor. He was also going around replacing air filters around the facility. This is well maintained facility.

Nabila was exceptional was exceptional when it came to meeting and understanding my needs. Great local and excellent service. This is my second time using them

Its very clean. good spot and pretty roomy. Also, you can find this place easily. I bet they will not let you down.

My husband and I had a storage unit at this location for over 3 years and were very pleased with the facility. Prior to renting a unit here, we had one at another Public Storage location and experienced several problems with the temperature in the building, the gate being broken, some of our payments not being processed, etc. along with other issues but nothing like that happened with the Chantilly location. It was always clean and seemed to well operated.
If I could make any suggestion for improvement, it would be to have more of the flat bed carts available. On busy weekends, sometimes all of the carts would be in use and we’d have to wait for one to become available or move things by hand.

Nabila provided the most amazing service. She set up my account quickly and answered all my questions. She even took the time to show me around the facility. I will definitely be using the storage place again. Not to mention she was very polite

This is the best public storage. It is clean and the staff is wonderful! I worked with Nabila and she is amazing! She is so friendly and helpful! I would recommend this place to anyone looking for a unit.

This place was a Godsend. Their customer service is top notch, the staff is very friendly, very fair pricing and availability on very short notice.

I love this place! The property manager Nabila is the sweetest most understanding person! She is more than helpful. Everytime I have problem she is there to solve it in minutes. I am very happy and pleased with this public storage

Move-​in cost online (23.00) vs. actual move-​in cost (54.13) was a bit of a surprise and not very well explained in person as to the why. Another surprise was the $ 1 advert on the site. Turns out this is only a $ 1 off your first months rent, not a $ 1 for your first months rent as I was lead to believe (through reading and conversation).
Insurance discussion was another surprise to me. The wording in the insurance form PublicStorage (PS) provides is very misleading and assumes that if you have (home /​renters) insurance, they will not cover your off-​storage items. A quick chat with your insurance rep will reveal all. I assume this is part of the salesmanship involved in the job title, so not a knock on the customer service, just a bit of an inconvenience to have to call and get the facts. The individual that helped me on move-​in explained it to me and I understood the reason for it afterwards. Likewise, I was not content to pay an extra $ 10 every month for my unit, when the advertised price online ($ 57) was what interested me to begin with. The lady I spoke with gave me a lot of information on how to address this concern.
The customer service was up and down on move-​in day, I was given a courtesy call, as a reminder and began with the paperwork and a tour of the facility as well as my unit. Effectively communicating for the individual I met on move-​in day is an area of improvement. She was helpful (at times), but sometimes helpfulness that turns into a round about discussions about items that don’t specifically answer a specific question are frustrating and a total waste of time. If ya don’t know the answer, don’t pretend, it’s pretty obvious to determine whether or not you know the answer to a question like: «Am I able to access the unit after normal hours of operation?», when I’m not getting a «yes» or «no» and I am going to assume it’s either one or the other.
Overall experience was not terrible. I’d recommend PS to other people while warning them of specific employees to avoid. Cultural /​Language barriers impacted my opinion on move-​in day. Their was mounted frustration from the insurance debacle as well, but I resolved that and decided to give PS 3 stars instead of my initial 2.

First time ever using a storage unit and I can say thank god! It’s a life saver for me. This location Is clean and not run down. The staff is friendly and handle anything you need. Payments are easy and I don’t even worry about it. If you need space and need stuff out of the house this works. Quick simple and easy. Ps I have a truck so moving is easy lol.

My experience at PS was a good one. I was provided a tour of the facility and shown how to use all of the amenities including the doors and the gates to access the building. Nabile walked me through everything and was extremely nice. The grounds of the storage bin are clean and the office hours are adequate for my storage needs. They do try to get you to buy a lock, however I know I have 100 locks so I informed them I would bring my own. Now that 50 is almost done this storage bin is great,

STAY AWAY UNLESS YOU WANT TO HAVE CONSTANT UNIT PRICE INCREASES. **Bothersome & Extremely Lacking in Customer Service Solutions**
I am so annoyed with this property. The facility itself is clean and well kept and the property manager Nabila will go above and beyond to get you to sign up. In her part of going above and beyond she specifically told us they raise the unit prices yearly and not before then. Obviously this was a huge incentive and the reason I didn’t go with any other storage unit in the area. Well I haven’t even been a customer for 6 months, I haven’t received any written notice but they did make sure to email me an invoice with a price increase for $ 12.00 for the unit. This is ridiculous! $ 12.00 on a price increase and I haven’t even been a customer for 6 months…
How many more price increases will they fit in within the year!!!
So after getting this invoice I called Nabila the property manager. She literally said ‘not my problem you contact customer service. goodbye”. So I did contact customer service, I was passed along to a supervisor to figure a solution out and instead I get an answering machine. AN ANSWERING MACHINE FOR CUSTOMER SERVICE? So I left a voice mail with my information, account number and still haven’t heard back from them. Is this how they solve problems? Just ignore the issue and keep charging people and raising their prices?
Not acceptable customer service! Don’t waste your money

I shopped for a few quotes in nearby locations in the area and ultimately chose Public Storage for the following reasons:
Location: It is closeby and also happens to be by my preferred dry cleaners.
Price: They had a $ 1 for the first month and 15% monthly discount deal if you booked online. However, when I called they had an even better deal of 50% off the first month and a 25% off monthly discount plus taxes/​fees/​add-​ons of course.
Facilities: It’s new. It’s clean. It’s secure.
Service: I received excellent customer service here both face-​to-​face and over-​the-​phone. They were knowledgeable of their services and explained all the necessary details about renting out a space. They also provided much feedback about their facilities. They were prompt, friendly, and incredibly helpful during the sign-​up process as well as during my first visit to check out their facilities.
In addition, Public Storage has been around for years and is a reputable storage company which also helped to convince my overall decision to rent out a unit from them.

Two and a half stars. Switched from U-​Haul since PS’s rates were lower at this location… probably because it’s borderline rural in this part of NoVA. There was a mix-​up in the starter paperwork since I’d transferred my original reservation from the Fairfax branch, but Paul eventually located my information. Upon mention of Property Manager Rebecca’s transparency on the Fairfax incident reports, he readily assured me that this branch had no such history… despite a pedestrian gate by the loading docks that could use realignment. Tour guide had to slam it repeatedly to shut, and it was never fixed in the 3 years I rented there.
I was in and out in 30 minutes between forms and tour; signage or a facility map would’ve been appreciated, but no such luck on either. Office hours are shorter than access hours. Keyed locks sold in the store. Large freight elevator, clean bathroom, water fountains, no electricity within units, two public-​use dollies just inside the dock entrance, dumpster inside the gates. Automated lights in hallways functional, some leaky pipes running overhead that dripped rust onto some items I sold. So basically, plan on tarping everything.
Cleaning service for hallways is very attentive, doors/​walls/​floors shiny regularly. No administrative fee for downgrading to a smaller unit size. Price hikes every year. Billing cycle is by calendar month, and hike notices are sent a month in advance. Rent is due on the 1^st of each month to pay for coming month, and it’s nice being able to pay online ($ 10 fee for call center payments). Prorated move-​out rates are available for the first 6 days of the month.
Despite the second phone tree message, the national PS call center can’t access your account without the last four digits of the driver’s license you start your account with. Service level varies there too. Redundant phone tree will aim to redirect existing customers to the property phone number. Property phones aren’t always answered during business hours, and if they take your number to «call you back in 15 minutes,» they might not remember at all. Clearly not too interested in helping you end your account.
Move-​in experience: 3.5 stars
Property renting experience: 3 stars
Move-​out experience: 2 stars