Patient First

5 stars due to nice staff and clean location. We have used them about 5 times and we get in and out quickly.

Worst experience.
This place must shut down!!! and PRN here should be tested gor proffeciency.
I visited on weekend and its THE worst experience of life. Toke me 5h for a physical

I have always had great experiences here. I went once because my daughter had an ear infection, once because my asthma was acting up during allergy season and once because I had strep. All 3 times we were seen immediately. Check-​in is simple and efficient. The medical team is knowledgeable and have solved all of our issues. I’m so glad that we are located nearby. I only wish it were open 24 hours.

No respect for people’s time. We have been sitting in a room with my 8 year old son for 1 hour and 20 minutes and have not been seen by a doctor. When asked how much longer I was told every case is different and can’t give how long. Then I asked where do I stand in the line. You are next. That was 20 minutes ago. I would say this place is understaffed and they should look into getting more doctors so they can get people
In and out more quickly and respect time of their patients.

Disrespectful of your time. Called to get an idea of the wait. I wasn’t looking for a quote, nor was I looking to make a reservation. Told they won’t quote a time. ‘Its policy’. Explained I was just looking for a rough idea. Ten minutes, and hour, five hours. Receptionist was kind enough to say ‘should be less than five hours’. Nice. Even the ERs have figured out people want some sort of estimate. Hey, they even post times in big red numbers in front of the building. Typical attitude of your time is worthless and their time is magical.

Against my better judgement I decided to come here having had no other alternative. Just like my first experience this one was unsatisfactory. Instead of everyone standing around talking they should tend to the patients. Communication is terrible as you sit around for long periods (1hour and counting) of time before anyone tends to you once you’ve been placed in a room. It really is unfortunate that the lack of professionalism here is what will keep me from ever setting foot in here again. I was told to be patient and «can’t you see we are busy today». Well, don’t worry about me coming back as a patient again. For anyone looking for true medical services in a timely fashion with professional staff and a positive outcome look elsewhere! I’m disgusted!

I came here a little after 9pm last night and I was very pleased with the service and how quickly I was out from there. The facility is clean and it reminded me of an emergency room but nicer? Also, you can get your prescriptions right at the spot. The only time I had to wait was when I was waiting for the nurse to get me after finishing the paperwork. Oh and you don’t have any paperwork to complete aside from signing one HIPPA page. Everything is done through this big touchscreen (so modern!) when you walk in and the front desk person just asks you questions. I will definitely come back to this Patient First if I ever get sick or have any issues between the hours of 8am to 10pm.

Horrible unnecessary long wait. Staff was messing around and no one was in waiting area. Still took forever. Don’t come here

Great experience here. Checked in and was seen less than 5 minutes later. The entire staff was wonderful, efficient and informative. My medication was filled on-​site and with my insurance it cost me less than a dollar. Wonderful place, I will definitely be returning.

Emergency room visits seem obsolete with the advent of urgent care centers. While this one is not 24 hours like an emergency room, it’s more or less outfitted with all of the essential medical staff and equipment.
I have visited at least three times for myself or for a family member and our visits have been very efficient. Checking in at the computer terminal is a breeze and you’re called up to meet with a staff member who will take down additional information as necessary. I can’t say that I’ve waited more than 15 – 20 minutes before seeing a medical professional during our visits. The facility is very well maintained, but it’s the staff that really speaks for this place. The medical staff is extremely professional, courteous and knowledgeable.
My wife and I visited the center recently because she had twisted and sprained her ankle. She was consulted by a PA (who needs doctors?) and a technician immediately snapped x-​rays. They patched her up with a stiff splint and provided crutches. All told we were there for less than an hour and the visit cost $ 30 as a co-​payment to my group health insurance. The emergency room co-​pay would have been $ 200 and who knows how long we would have been waiting!

Very pleased with the care and service I received here. Went three times and did not have to wait very long to be seen. The Physician Assistanrs and MD I saw spent time to review labs with me and explain what was going on. Would highly recommend.

We came here because my son had a weird looking rash on his legs. A friend recommended this place. It’s very clean, kind of set up like the emergency room at hospitals. Registration only took 5 min! We were sent back to our room and waited about 10 min before the doctor came in. He was very professional and cracked some jokes to make my son feel comfortable. He gave us some creams and we were out within 45 min! I would def come here again!

All patient firsts are set up the same which makes it easier when you go there since there is multiple locations throughout Virginia. The staff is friendly and work to get you in and out while making sure your concerns are addressed.

Excellent service. I was checked in immediately after signing in. The nurse, medical assistant Jospehine and X-​ray technician Matthew were all very kind and pleasant. Josephine did a phenomenal job drawing blood. She was very comforting and I literally did not feel a thing. The doctor had a great bedside manner and did a good job explaining and asking questions. The circumstances for me coming in were not good, but the staff definitely made it a pleasant as can be experience.

I had a terrible experience both times i have visited this place. Yes it is a pretty office but first time i went in there i had strep they said it wasn’t strep and sent a culture out to make sure it wasn’t. Well a month later they called and told me I had strep. The 2^nd visit was for my foot they took X-​rays and then same doctor walked in dr. Deepshika Vyravipillai, she said i don’t see that it is broken but we will look later tomorrow with the radiologist. Then she was grabbing my foot and calling me a lier pretty much. Then when i asked for a support like crutches or a boot she said i don’t think you will use them and they wont be any help for you. Then i just walked out being so fed up with her. Again another misdiagnoses.

Do NOT GO HERE. Ever. I went in to get my injured ankle checked out. Asked beforehand how much $$. They said I would only have a $ 25 copay (fed employee, excellent health ins.).
They xray me, and strapped on a $ 15 ankle wrap, and sent me on my way. billed my insurance $ 900, my insurance only allowed to pay $ 750. The ankle wrap is how Patient First is trying to rob me by charging $ 150. It actually costs $ 15.
Patient First will try to overcharge you.

I hate going to the emergency room, but am out of pain meds (ever try having a specialist see you right before a holiday?). Anyway, a friend suggested I try this place. Got a script and a flu shot! Bonus. All in 30 minutes. Doc and nurses are super nice.

OK — This was our first visit so I will call it a ‘conditional’ 5 stars.
We arrived in the early evening — with what turned out to be a sinus infection. It took us about 75 minutes from start to finish. I consider that to be a pretty good time.
Check in done in about 10 minutes.
Triage done in about 5 minutes.
Into a room. See the nurse, take a strep test. Wait 15 minutes for results. Doctor came in. Very nice. Consultation and exam — decides to take a flu test. 5 minutes later the nurse takes the test. 15 minutes later we have results. Doctor comes back, decides on antibiotics. We get them from the pharmacy there. Wait 10 minutes.
Could it be faster? sure. But modern medicine seems to be: step. paperwork. step. paperwork. step. paperwork.step. paperwork. etc… Everyone was extremely nice. No complaints. The bathrooms were very clean. No complaints. The facility was very clean. No complaints.
Since this was very recent. I can’t talk to any billing issues. If there is a problem I will come back and amend my rating. But for now — I will go ahead and give them a top rating for a reasonable, friendly, and competent visit.

I came in thinking it would be a good idea to have a physical. I’m having knee pain and my friends said I stopped breathing in my sleep randomly when we were on vacation so I wanted info on a sleep disorder doctor. I was told to «google» a Doctor… from the Doctor. And in order to have my knees looked at and get a physical I would have to check in twice. (And pay co-​pays twice!) They didn’t tell me that until I was in the room. So it was a waste of my time and co-​pay. First time I have been disappointed at a PF. I literally just walked out.

I noticed that this Urgent Care facility recently opened, and it’s on my way home from work, so I decided to check it out when I needed a cough looked at and my primary care physician’s office was already closed for the day.
Because this Urgent Care facility opened less than a month ago, the waiting room was completely empty on a Friday afternoon. Upon entering the building, there were face masks and hand sanitizer present so people don’t spread their germs around. Check-​in consisted of typing my information on a touch screen and waiting for my name to be called.
Less than a minute later, I was called into another room to give my insurance/​payment information, which took less than 2 – 3 minutes. In addition, they also asked for my primary care physician’s information, as they forward results upon request of any examination immediately.
Almost immediately afterwards I was called in by an assistant who then took my vitals (heart rate, temperature, BP, height, weight) and then I was brought into an exam room to wait for the doctor.
Now the exam room is pretty cool — the window that allows you to look into the main area has a switch that instantly turns on/​off some sort of electronic tint that instantly blocks the window. In addition, everything in the facility was sparkling new.
Less than a minute later, I was told that I would need an x-​ray done, and after changing into a gown, I was brought into another room where I had my X-​ray completed. Upon quick inspection it seemed like they had digital x-​ray equipment; less radiation is always a plus!
Afterwards I saw the doctor who then examined me and then prescribed me medication. We also talked for a bit, and I found out that there is always an MD present and examining patients. This was a relief as I have run across PA’s at other urgent care facilities who didn’t perform full diagnoses or misdiagnosed issues that I have had in the past.
She then asked if I wanted to pick the medication up on site, as they had an on-​site pharmacy. On-​site pharmacy? More time saved for me! I received my medication in a plastic bag along with a quick explanation of my diagnosis, informational docs on all the medicines I had, and information about the x-​ray process (apparently the doctor does a quick read of any x-​rays, but to confirm diagnoses they send the x-​ray to a radiologist who also examines them — if there are any discrepancies you’re notified within 24 hours).
After this I paid for my medicine and walked out. The crazy thing was this entire process took less than 30 minutes. If I ever need urgent care services again and I’m in the area, this is my new go-​to. I just wish there was another Patient First in Arlington!