LaserShip GCD

Terrible Service from the beginning to the customer representatives thru phone. I was updated by amazon about the package that I was supposed to get the same day that LASERSHIP -«Delivery could not be completed — Additional information required» Called them and was on hold for 20mns before a rep picked up the line. I was told next that they could not locate me using google maps, then I was like really? so apparently the rep said that their google maps is different from others… At this point my patience is starting to drop. Then the rep told me that he will tell the driver about my number so they can contact me directly… I was placed on hold again for good 10mns. There was no solution after all cause now the rep is telling me that the driver is on route and its almost 8pm so they are about to close. At the end, I was told to wait till tomorrow to try to get in touch with them again. You guys dropped the ball on this one and now as a customer, my expectations was not met accordingly. I was at least hoping for some kind customer service from this company but was given a dead end at my cost. You have all the information from my name, address and contact number but no one try to reach out. Hopefully you can continue this kind of business and learn from this kind of situations.

They do not deserve this 1-​star rating. I would give it a 0 if I could.
My package was supposed to be here Wednesday but they updated my tracking information and claimed that an attempt was made but business was closed at 8:44. My restaurant does not close until 10:00. I left a review and I received a message from the manager asking me for my tracking number so that he can give me an update on my order. I emailed him my tracking information and got a response several hours later saying that my package has been delivered to my place. I also checked my tracking information and it said «delivered and signed by FRONT DOOR at 8:40″. I work as a hostess right by the door so if I did not receive the package then who did?
I got on the phone with a representative from Amazon to get a refund and he just told me that Lasership lost my package on Wednesday and asked for a replacement. If this information is true, instead of telling the customer that you guys lost the package, you guys upload false tracking information?
And I also just talked on the phone with a representative from Lasership and when I told her that the tracking information said „delivered and signed by the front door“ she responded, ‘Ma’am front door cannot sign the package.»
And she also told me that they left my package at the front door. If the restaurant was obviously not closed then why would the delivery guy just leave my package in the middle of the road? How does this make any sense??? And why would Amazon have a replacement ready to be delivered tomorrow in the first place if I never asked them for one?
«ma’am front door cannot sign the package»
«can you go online right now? because no where in your tracking information does it say that your package has been lost»
«If you did not receive the package then you should be contacting Amazon to get a replacement»
What a piece of work.
If any of my future orders is delivered by this company, I will cancel that order right away because I have no words for this place.

Laser Ship is the worst delivery company hands down. It has been three weeks and my package was never delivered — although Lasership claims it was.
I tried calling their customer service line several times to no avail. Calls were not answered, voicemails and emails were never returned. Whatever you do, do not make the same mistake I did. You will regret it. I will never purchase anything more If I see that Lasership is the assigned delivery company.
Bottom line — Lasership is a terrible delivery company that is not fit to do their one single job. Their lack of responsiveness is astounding and their unprofessionalism is par for the course.

This place has the worst service ever. They were suppose to deliver my package a week ago. No one responded to my emails. I tracked it again and it said it was delivered yesterday, unfortunately STILL NO PACKAGE. Do yourself a favor and do not count on them.

Ive waited 3 days for my package. Each day LaserShip promises the driver will be out in the morning. The third day I ask what is the drivers name? They tell me they are not allowed to tell me the drivers name. Very shady company. They also said the «merchandise» was delivered to the wrong address. They claim they are not allowed to tell me where my package was delivered. I would stay very far away from this shady company! Luis never called me, said my package would be delivered today AGAIN. Will be calling Amazon now to complain about Lasership as well as the Postal inspector. Three days I waited patiently and I was just lied to and put on hold. Thanks Perry I’m on hold now for 15 minutes AGAIN as I write this review.

If Unilocal would allow me to rate it as a 0 I would.
Placed an ordered through Amazon with a guaranteed delivery date of 9÷14÷2014 before 8:00 PM. I checked the tracking information at 5 and it said it was «in transit» from Chantilly (less than an hour from me). At 8:00 PM the stats had been updated to «received before 9:00 PM». I called Amazon who called LaserShip and Lasership explained that it was past working hours so my package would be delivered the following day.
9÷15÷2014 I called Lasership who told me the package was out for delivery and I would receive it by 2:30 pm. The woman (Chantel/​Chanel) was rude about it so I called back to verify. The second person I spoke with said they didn’t see that it was out for delivery and would call and check with the driver to make sure it was on the truck. She assured me she would call back by 1:30 pm. 2:45 PM I get a call from a guy saying he had bad news, the package was lost and they can’t find it. He offered me a 20 $ gift card to Amazon and assured me I would receive it through my email (Never received). He then transferred me to Amazon and said he could not be on the line for privacy reasons. It was a clod transfer. The Amazon employee did not even know my name much less why I was transferred.
As further proof the company does not read follow through or even read their complaints, please check their facebook page. I wrote a complaint on their page where they asked me to contact their customer service department with my tracking number to locate the package.
Demand USPS/​Fed Ex/​or some other service but stay away from this one.

Seeing the bad reviews before mine is no surprise. I ordered a package through Amazon and it was shipped using LaserShip.
Their website said the item was delivered to my front door. Total BS since I was at home the entire day waiting for my delivery. Opened a case with LaserShip and their final response was:
«Thank you for contacting us regarding your recent order. At this time, if you have not been contacted by your seller, please contact them directly to resolve this matter.
Thank you!
C*****
LaserShip CSR»
I didn’t feel the need to exploit the CSR’s name because they can’t shoulder the blame for the horrible operations of this company. Their policies just suck in general. No accountability whatsoever.
People in the Northern Virginia area, BEWARE when ordering through Amazon, there’s a good chance you’ll end up losing a package. Other than Amazon dropping these fools, I’m not sure if there’s another way to work around this, you may need to contact Amazon and make a request not to use this courier. How this company stays in business remains a mystery.

Just an update– the owner did contact me and apologized profusely for the bad service I experienced. Of course, it doesn’t take away from what happened, but at least it shows that the company is willing to look into these matters and fix it in the future.