Cabinet Discounters

Our kitchen and master bathroom were beyond outdated so we decided it was time to remodel. Before selecting Cabinet Discounters we went to all the big box stores and smaller boutique remodeling shops, but we always left confused about which brand and construction of cabinetry was the best and why there were such wild differences in prices. We actually avoided Cabinet Discounters at first because the «Discounters» in the name made us assume the cabinets were of lesser quality. We couldn’t have been more mistaken!
We happened to be driving past the Cabinet Discounters store in Chantilly, VA (at Route 50 and 28) and decided to go in. We were greeted by Mary Banas, who asked about our kitchen project and what our goals were and then she proceeded to show us the differences in cabinetry, why one brand might be a better choice than another depending on whether we needed custom sizes, certain features, etc., etc. In fact she then suggested we look at Consumer Reports and some other sources on the internet to help understand cabinetry better. We left the store very impressed with Mary’s knowledge and the consultative way in which she engaged us, never pushing for an immediate sale like the other stores did.
A few days later we asked Mary to come out to our house, measure the kitchen and put together a design recommendation along with pricing. We were amazed at the novel design she presented, suggesting things we never considered, including where all the cookware should be stored and the appropriate type of cabinet or drawer to help make the whole cooking process most efficient and improve the ambiance for entertaining. Mary very patiently made numerous changes to the design over the next few weeks to accommodate our very picky desires. She made us feel like we were her only customers even though we knew better. Best of all, the price was less than we expected for good quality cabinets. You don’t have to use their installers but we did — Wayne Pangle was the carpenter — and he did a great job on the installation. The end result was fantastic! After the success with the kitchen we proceeded to remodel the living room wet bar and master bathroom with Mary and Cabinet Discounters, again with phenomenal results. We recently sold that house in Great Falls and it was only on the market for four days. Our agent said it was the kitchen and master bathroom that made the sale, which was all due to Mary Banas’ incredible design abilities!
After we moved we immediately got Mary to out to redesign the kitchen and master bathroom in our new house. The results were even better because the design challenges were much more complicated due to the unusual floor plan of our new home. Mary provided many different design options and the final design dramatically improved the space and usability of our kitchen. The before and after pictures of both the kitchen and master bath would make you think they can’t possibly be the same house. We used Cabinet Discounters recommended installers and they did a great job, but again, you can use your own if you prefer. We always receive very flattering compliments from friends and family. Mary is gifted in her ability to look at room, see it for its potential and then come up with a design that you would never think of on your own. Mary is a true professional, and is a certified designer, but beyond that she is a very wonderful easy-​going person. Mary would be the first person to tell you that we are not easy to please, but after 5 challenging projects we still look forward to using Mary Banas and Cabinet Discounters on our next two projects. You’re in great hands with this team!

I visited the store with measurements and exact cabinet sizes for which I wanted an estimate. The sales lady was unwilling to allow me to compare other store prices to this store. I have already gotten the estimates from a few other cabinet places but the sales woman was not able see the easy response to my request. I remained patient but she grew more and more angry. I started recording the conversation after she flicked my business card back to me. She was getting increasingly pissed off so I wanted to have a play back of what transpired.
Mary said, «There is a multitude of things that make up a price… I don’t think I can help you!»
I replied, «These are the measurements for my kitchen, these are the cabinets that I need in these sizes. Please give me a price. These are the cabinets I need for the kitchen.»
Mary, «I don’t want to waste your time or my time.»
I replied again «I don’t understand your disconnect, these are the measurements for my kitchen, these are the cabinets that I need in these sizes. Please give me a price.»
She then pulled the card back to her and copied my email. When will I see the estimates I asked, she replied she was very busy and it will be a few days. I needed pricing on 9 cabinets. When I elaborated that I was returning with clients the next day she was still unable to assist with any sort of estimate. In the 2 – 4 days I will be waiting for her estimate, I expect I will have purchased the cabinets already from a company that gives a shit about customer service. I called another location where the sales person was able to estimate $ 11,000 for a 10×10 kitchen with 40 linear feet of cabinets, also not exactly what I wanted but better than nothing. I don’t have any faith in this store or brand’s ability to assist my needs. Next Day Cabinets is across the street and their prices are ¹⁄₃ the price with delivery in ¹⁄₈ the time. And the USA Cabinet Store manager was very appreciative of my time wanting my business very much so. This lady Mary was obnoxious, telling me what I needed and at a few times that she could not help my project.