Symphony

Renters & future renters be aware and think twice before moving into Symphony.
Where to start poor management, unprofessional staff and maintenance staff they can never get a work order right. Don’t bother calling the office or emergency maintenance because they will never answer the phone not because they are busy but because they are lazy and busy updating their FB status, the current property manager doesn’t like people standing up to her and wouldn’t admit that her or her staff or her vendors are wrong even if they are.
She will came up with lies and make up stories to cover for her staff not to mention very unprofessional for a property manager.
She acts like she’s running a gang not a property or staff.
There’s nothing luxury about Symphony gates are always broken, fitness center equipments breaks down every other day and don’t even try going into the leasing office and report it because they ain’t going to fix it, pool closed at least once a week.
They will turn the power and the shut the water off without advance notice.
She’ll falsify legal documents and retaliate against you because you said something she didn’t like.
Don’t waste your time calling corporate because Tina (Regional Manager). Never and will not answer or return your calls and claims that she never got your voicemails.
Also she’ll cover up and support her managers even if they are wrong to avoid and not assume liability.
Again think twice before moving in.

I want to always give this apartment the benefit of the doubt when everything goes wrong (such as our cheaply made «updated» cabinets breaking, dryer breaking, drawers falling off hinges) thinking it’s just apartment wear and tear. But then my a/​c goes out. Middle of August!!! I have a 8 month old and they have an awful system for the maitnence men (I love them though super sweet and helpful) where they just are on call from their homes. (Wtf?) so it took an hour just to hear back from one because he was sleeping then he had to drive here. Well they can’t access the roof tonight so we’re gonna do a portable swamp cooler for the mean time. But still. For these to be so «luxury» they surely are updated cheaply and I have never paid so much for an apartment and lived in one with such a nice community with such crappy units that have so many problems. Also my «updated» unit I’m paying over 200 more for isn’t fully updated! It has a stained old lamp in the dining area and missing the hanging lights in the kitchen. So maybe ask to see the vacant apartment before you move in. Also Jeffery has an attitude problem and sometimes makes me feel uncomfortable, I feel like staff complaints are a lot about him. Anna is sweet I like her. But still a mediocre headache of an experience for how expensive they are. When in reality their so cheap. Oh!!! If you have direct tv heads up as well because one dish wires the whole entire unit building your in. So power goes out in one apartment due to move out or whatever. Your cable is off until direct tv can come out, fight with the apartments and then ask access to everyone’s unit in that building to find out which breaker it is. I became good friends with the direct tv guy and he tells me they fight with them all the time to change this but the owner of the property (alliance) is just so cheap they don’t want to rewire the building. So please keep your options open.

Life has been easy and comfortable here. I have no complaints and recommend Symphony to my friends who plan to move. I love my upgraded apartment and feel the remodeling in the complex has made living here all the more wondererful.

Best apartment I’ve ever lived in. And the staff oh so AMAZING. The community is quiet and well kept. After the tour of this apartment complex I knew I want to live here

Tomorrow marks 1 year in my apartment home. My unit is spacious and has last years renovations which are gorgeous to me. In this review I will break it down by category.
Maintenance: The staff is kind, courteous, and my work orders are completed within 48 hours of request.
Grounds: The property is nice, well maintained, clean and some areas are currently under renovation to increase our level of enjoyment.
Office staff: The office staff has changed several times in the past year which is the reason my rating is not a 5, all of them have conducted themselves professionally and were kind, The office staff presently on site are kind, welcoming, they are always smiling which is always nice to walk in to, the human side of leasing is always nice in a customer facing experience.
Neighbors: My neighbors are quiet and respectful. We all speak to each and chit chat on occasion with the exception of one neighbor and I wish them a smile and all the best.
I have renewed my lease and will be on site for another year. There was a substantial increase (the second reason my rating was not a 5) but understanding the improvements, market value, and my moving from southern California where properties of this caliber would cost way more. I am an AZ girl now and have enjoyed my first year here at Symphony.

I must update my review to a more positive one. Although I would still argue the term ‘luxury apartments’. I will say big improvements are being made, although I won’t be around to see the finished product. In my last review I didn’t comment on the maintenance staff which since day 1, has done a great job getting things done in a timely fashion. It’s not their fault things break. I still am unimpressed with the front office staff, but I am from Louisiana and we pride ourselves on making our customers feel welcome. They seem to only care about the next renter. Once they realize you have to treat us the same after we sign the contract then they will have it together as well. The proximity to 101,202 and Chandler Fashion gives this place 4.2÷5.

RENTER BEWARE!!! The worst management office ever, they are so unprofessional and uncaring and not helpful. Our lease was up and they did not give us the renewal information until two days before the lease was to be renewed. They would not give me a week to make our decision whether to stay. The apartment is not luxury inside, the apt. they showed us when we signed our lease was nothing like the apartment we rented. The tub was cracked and the dishwasher leaks and it was not in good condition. We finally decided to buy a house and gave our notice. Our home would not be done in time and I asked if they would let us stay longer. They were suppose to call me back but never did. I finally called and I don’t think they even checked to see if we could stay but just told us no. Now we have to rent someplace for two weeks and store our furniture. Don’t lease here they don’t care about their tenants!!! Worse experience ever.

Apparently my review was removed. Shows you what cowards operate this complex. More over, I spoke with my previous property owners because I became so friendly with them in Nevada. Got a wonderful insight about what to do with this nasty situation. We are actually at a glorious legal standpoint. I’m confident that we will help others before they rent from this place. Thank god for my OCD and exquisite documentations/​photographs. We are blessed.

Worst place I’ve have ever lived! I am shocked that this place is even running still, the office staff is completely rude and ignorant. We had a neighbor for over a year that lived above is with four children and a man up there making the loudest noise ever, we repeatedly went to the office and called complaining. Yet the office never dealt with the situation, finally I called the police one night and told them of the noise complaint and the man upstairs came down banging threatening me and my family trying to push his way through the door into the house… The police almost arrested him. I had to notify the apartment to try to get him evicted (note:all his surrounding neighbors have complained his children went to the extent of throwing rocks at all the windows and broke vases)… He has parked his car so close to mine to threaten me that I couldn’t even fit between the two cars… I took all of this to the office and nothing was done… Seriously!!! All of that and they tell me to be cautious and move my vehicle down all the way to a different spot… Even though I pay for covered parking!!! They told me to watch for him and don’t talk to him! After him and things never ever ever getting fixed and rude staff, please save your money, time, and effort to a community who gives a crap about their occupants!

I love living here, haven’t really had any issues. Work orders get done within the day, they offer bug exterminators every Monday which is awesome for summer and the pools/​units are fantastic!

**RENTER BEWARE**
After moving out of my apartment I received my move-​out statement. There was a charge on there I did not agree with so I contacted the complex. I left voicemails, sent e-​mails and even a certified letter with NO response. They completely ignored me. All I wanted to do was dispute a charge and come to a resolution with them. I sent a check (via certified mail so I know they received it) for the balance I was not disputing, they never deposited this check. Instead of contacting me about my dispute they sent my account to collections! Shame on you Symphony Apartments and Alliance Residential.
No wonder why your BBB accreditation was revoked.

The apartments are being renovated but the staff is still rude. They definitely need customer service training. The act like they are doing you a favor by speaking to you. The maintenance crew still needs work it does take weeks to get someone in and it usually takes a few tries before they get it fixed correctly. The grounds are well maintained and the people I have met were nice enough. Really just needs a different management company.

I broke lease to get out of this place.
Devon is an Employee of the property, if this is her, and I believe it is, then her 5 star review is not to be taken seriously. I hate dishonesty, rating this place as an employee is really as dishonest as it gets. NOTICE HER TITLE SAYS SHE LIVES IN PHOENIX!!! Symphony is in Chandler!!!
Kyle M nailed it without ever living here. Also see the filtered reviews, they are very important to read as well, below.
Symphony was simply the worst living experience in my life, and I served in the Persian Gulf twice.
On at least two occasions someone had attempted to pry open my front window.
My wife’s car was vandalized twice.
My neighbor’s car was broken into twice.
My other neighbor was robbed of all of their valuables.
I video recorded a breaking and entering on my neighbor’s apartment with my surveillance system that I had installed for fear of my wife’s safety. I paid for an alarm system after three different people of the multiple staffs told me that if I wanted an alarm, I had to get my own, even though the brochure clearly stated an alarm system was included, the one in my apartment was missing most of the components.
The staff turned over several times in the year I lived there.
I could write a book on my misery while living at Symphony, never again will I live in an apartment due to this horror.
Trash dumpsters overfull nearly every week and the people that live there would just dump their trash on the ground instead of lifting the lid to dispose of it, (nice innercity ghetto feel). I had anywhere between 5 and a dozen people living in the next door apartment at any given time, stomping up and down the stairs at all hours of the night. I was threatened many times, had racial slurs yelled at me (yep, I’m white) by these same dirty dozen scumbags. I personally had to call the police to come on property at least 6 times over safety issues with these racist residents. I reported this apartment to management at least 20 times over the problems and quantity of people living there, nothing was ever done, they still lived there in December 2012 (maybe still do?).
The staff (s) has/​have been dishonest, rude, nice, arrogant and condescending many times. Being honest, half of the time they were nice or pleasant to work with, but rarely with results.
Due to the mismanagement of the service department, I had to replace my air filters, shampoo the carpet upon move-​in (it was filthy), repair both toilets flappers and flush mechanisms (they both ran nonstop), the refrigerator broke costing me over $ 100 worth of groceries, the dryer duct was plugged and when maintenance came they made a huge mess 5 times before it was repaired (not once cleaning up after themselves, they sprayed stucco all over many of my belongings ruining a few things), the sliding glass door would not lock complained for 8 months before it was fixed, the sink in the kitchen leaked complained for 9 months before it was repaired but too late the cabinet beneath was rotten and stank like mold. The caulking in the shower created mold within a week’s time, the air conditioner ran constantly due to the leaking walls making our electric bill astronomical and the water bill is outrageous it was ridiculously higher than living in a house with a fully watered landscaping. The water and electric bills were higher than my 2,800 sq ft house.
I had removed my previous review of this complex due to a deal struck with the manager, she was very nice and professional, but she then reneged on part of the deal, so am I reviewing again. I slept on this decision for 6 weeks and It makes me sick to go back on my word, but it goes both ways. I am keeping my word to not publish my «Symphony Apartment Experience» website with the entire history of my stay including over 100 photos and several Police Reports.
Nothing I have listed is exaggerated or made up, just the facts, I wish there was a place to the photos that I have including the scummy neighbors flipping me off, all of the repair issues, the disgusting garbage facility, the ghetto vehicles in the parking lot, the disrespectful ghetto kids that roam the property at all hours of the day and night.
If you value your safety, your belongings, your sleep, your sanity, your sanitation, then this is not the residence for you.
The facility is OK, it’s the constant staff turnover and other residents that ruin the place.
There are many more issues but you get the point…

Alliance owned properties … no thanks. You did such a bang up job robbing us at Broadstone Apartments that I will never live, own, or opperate with any Alliance property. You want nearly a grand for the property at Symphony Apartments and not only was your office staff rude and un polite while showing us the grounds, when we asked who manages you and you stated Alliance we both laughed out loud and said no thanks, with snide comments being said about us as we walked away.
Do not deal with Alliance.

I cannot tell a lie. 0 stars!!! Everything about this place is a joke. The other review on this page done by Devon H. is a false review. Devin H was the assistant manager for Symphony apartments. It’s a joke that they have resorted to posting reviews themselves. Before you go wanting to move into this place check every review site you can find. Please do your research. Maintenance here is a joke, this place is falling apart. You will spend weeks trying to get maintenance to fix things wrong in your apartment. Management is so rude and unfriendly. they will not deal with anything unless it is a financially beneficial for them corporate had to step in to deal with our problem. Some of the Neighbors are just as rude, they will allow their pets to roam free and ruin your patio furniture. Do yourself a favor and steer clear of this place. We spent 4 months in this hell hole before paying whatever price we had to to get out plain and simple. Unilocal is making me give this place a review a star review. the only reason I’m giving this place a star is because I have to.