Sonic

I’ve given this Sonic 3 – 4 tries. I like this location because it’s super conveniently close and there’s not another south of here for miles.
Every time if go to this location, there seems to consistently be an issue with my order. The location is great. The staff seems wonderful, but all that is pointless when you’re order is incorrect. Especially when it’s the food, that leaves you’re last impression on the business. Not a fan!

Thought I would take advantage of sonics text offers… Went to this location and the cashier had no idea how to take my order, messed it up twice. I only ordered two orders of mozzarella sticks … Shouldn’t be that hard. I then spoke to a manager who messed up my order yet again. Didn’t know what she was doing and wouldn’t admit they made a mistake. a horrible customer service. Please don’t go to this sonic.

I swear I am not on an anti sonic kick I’ve just had two bad experiences at two different locations in less than two weeks. Today I brought the family for a quick bite on the patio. The ordering process was painful and took easily 4 – 5 minutes as we had to keep repeating ourselves and then correcting what was being added. When we were done ordering I pressed the pay button and slide my card. It processed and we were done. Or so we thought. A minute after we ordered another patron ordered a cheese burger, with similar difficulty. (This will be relevant in a second I promise)
When my order comes it now contains an extra cheeseburger and the boy on skates tells me my prior transaction was voided and I needed to pay the new total… For the extra cheeseburger… That I didn’t order… the other guy did.
Undoing this mess was not a fun process and let me very disappointed with sonic. Again.

The food arrived and it was nice and hot. Our order was correct and the service was great. I was worried when we drove up and saw a baseball team ahead of us, but there were no issues.

Ordered a chicken sandwich at the drive thru. Was told it would be 5 – 10 minutes which wasn’t a problem. Took one bite and it was completely raw inside. Disgusting. Won’t be going back!

This is the most annoying sonics I’ve ever been too they never get my order right I ordered a number two with mayo lettuce and cheese only they gave me everything even after I asked if they heard my order correctly. Sure it looks nice but the food service is seriously disappointing

Very horrible workers order grilled cheese sandwich they weren’t even cooked and stuff people in charge didn’t give a flying fuck I’m never eating here again

This has always been the only sonic I’ve been to closer to home. The service is always great, food is delicious and consistency good. My favorite is the strawberry Lemonade, corn dogs and their American hot dogs. General area is very clean, QT is located across the street from here. I love it and think its a great location to go to for a quick meal

A very beautiful Sonic but man it took the cashier about five minutes to get our order right. All we ordered was two blasts. (Nothing custom either!)

Ordered the cookie dough shake but quickly found out it’s made with cookie dough flavored syrup, not actual cookie dough. Absolutely disgusting. If 0 stars was an option that’s what I would give it.

Please Sonic, teach your employees to watch their hands and keep them OFF the waffle cones when bringing them out to cuetomers. That’s what the white paper is for! It is disgusting! I tried to call, because they need a chance to be aware of what they’re doing, but the phone rings forever, nobody answers, and no machine comes on.

Hello… do they answer the phone? The answer is no!
This sonic sucks. If they cannot answer their phone then why should I bother going there? Here’s a message to manager… hire better people, answer the phone… maybe there would be more customers.

We stopped by for a quick treat — looking for something different. We don’t frequent Sonic so seeing the shakes delivered by a roller skating waitress was a treat for the kids. The service was friendly but the shakes weren’t anything special, I must say. Of the five we got (Strawberry, Vanilla, Caramel, Cheesecake, and a Cookie Dough blast), two family members thought they were really good and the other three wouldn’t be anxious to return.

I came to the sonic on Arizona Ave with a simple vision in mind «a bacon cheeseburger with tots.» Seems like a simple request, right? Apparently not. First I pressed the red button and waited a good ten minutes before the small lady in the machine greeted me. Once I placed my order I waited another ten minutes for my food to arrive. Thank god when it was finally ready «Rebecca» brought it to me while flaunting her sub par blading skills. I mean at this point the burger would’ve needed to be phenomenal to offset this timely wait. However, it wasn’t. It was the most average burger I’ve even met. I’ve grilled a better burger after indulging in 6 rum shots. But… If you love long waits and mediocre burgers this is the place for you.

food is decent, but tots are often cold. music is so loud that they cannot hear to take your order. turn the music volume down.

I don’t know why I bothered wasting my time and money yet again. I’ve given this Sonic multiple chances to at least give me decent food but they have failed time and time again. This time was the last straw. I only ordered 2 things– a shake and mozzarella sticks. Hard to mess those up, right? WRONG. The shake tasted good but the cup was broken on the bottom and it proceeded to leak all over my car. And after waiting for almost 10 minutes, my mozzarella sticks were lukewarm and I got NO DIPPING SAUCE. SO DONE WITH SONIC, COMPLETELY RIDICULOUS!

I’m feeling like a DIET CHEERY LIMEADE! Where is the ONLY place I can go?! Sonic! The personnel there are always friendly and even remember my name. It’s a 50’s atmosphere with roller skate deliveries and CHICAGO STYLE HOTDOGS! This stop is a MUST as you say hello to Jonathon and receive the best food in Chandler!

I love this place!!! I leave here happy every time!!! Love bringing my little sister here to get lunch because they are so fast even during the busy times of day… usually lunch and when the high school gets out. The employees are beyond friendly and willing to help me with whatever it is! One employee even helped me carry my order to my car because I didn’t have enough hands! They go above and beyond the expectations of «good» customer service!

I am very glad there is a sonic finally close to my home. I really just like to come here for the beverages. Why is the service so slow every single time I come?

No one loves Sonic more than I do and I was filled with utter excitement when I found out they were putting one in right by my work. Service seemed pretty nice until I noticed a hair in my tots. She said were pretty clean here and just gave me a blank stare. I didn’t think asking for a new order of tots was a big issue but apparently it was to her. As I was eating my new order of tots my friend noticed another hair on one right before I put it in my mouth. Seriously?! Hair in two different orders of tots?! Well done Sonic! Your customer service is exquisite!