Shoe Palace

I rarely leave a business because I’m fed up with waiting for service, but this store really is poorly established. I walked in and there are three or four employees working and they don’t appear to care about customers what so ever. Yes, it was busy, yet they did little to make sure they were taking care of everyone in the store. Lack of training?
I had two pairs of shoes I was completely ready to purchase. Yet I couldn’t even get an employee to help me find my size. I stood in the store waving to employees, asking directly for help and got nothing.
I now know what it feels like to be a ghost, because it was like no one could hear or see this willing customer. There are so many stores here to buy shoes, that I believe that if you want to be successful, you need to step it up and perform. Unfortunately, this visit ended with a less than satisfied customer who took his business elsewhere…
I’ll be back! Hopefully it’s a little different next time!

Went shopping with my 2 boys and the manager who took care of us was awesome! They have a great selection and he was very patient in making sure they got the right pair, that they liked and that fit well. He even helped them pick some fun new laces. Thanks so much — We’ll be back!

The customer service was excellent and all the employees were energetic and fun. I had to go back to the store a few days later to exchange my pair of shoes for a different size, I dealt with Richard the store manager for my return and he was great. The transaction was smooth and I had no issues. I’ll definitely shop here again.

Richard, the store manager was a huge help! He gave me great customer service without overwhelming me! I will definitely be back!

Shopping today with two granddaughters was very successful thanks to the excellent service delivered today by Salesman Brian C.

Richard, the manager is awesome!!! I’ve been looking for a pair of shoes for a long time and they had my size in stock… thank goodness! He went above and beyond to make the sale happen. If you didn’t like this location before, try it again. Thank you Richard. I love my metallic gold foams!

Was heading to Nike store after leaving Finishline super disappointed by the selection and popped into Shoe Palace… What a difference!!! Tons of selection, appealing store presentation, great customer service!!! New store manager Richard will take care of you! My son is in between sizes and rather than suggest the smaller size in which I would be buying a new pair on a month he felt the half size up was a better option Retail is sales driven, but I appreciate his customer focus it is definitely refreshing. As we were there several other customers came in and he expertly managed and engaged everyone that entered the store! If your going be at the outlets stop by and see Richard he may not know who Beast Mode is lol, but he knows about shoes!!!

My wife had been searching for a pair of black and pink Nike shoes that she actually liked. We finally found a pair in this store by unfortunately they did no have the right size. Spoke with Richard the manager and rather than tell us they didn’t have any he took the time to locate a pair and put them on hold. Rather than be the typical shoe sales store manager he actually took the time to take care of a customers needs.

I buy shoes for my son here pretty regularly. This time, I also bought a pair for myself.
When I tried mine on, I told the sales person they felt tight, but she said that’s how they are and they’ll stretch.
So I wore them all day the next day to stretch them out. By the end of the day, my toes ached like crazy — it was clear they were never going to stretch enough to be comfortable. So I packed them back into the box to take back to the store. On the box, I see that the shoes are a size 8. I wear a 9. Yes, I get it, buyer beware… I can’t say I’ve ever had this happen to me though!
I take the shoes back to the store, assuming of course they will exchange them, as they sold me the wrong size in the first place (assuring me «they’ll stretch»). I get to the store and «I’m the manager today» tells me that I can’t exchange the shoes because A. I tried the shoes on in the store, and B. I wore them. Yes, «I’m the manager today» I can read your return policy. I believe it’s my right, as a customer, to expect your associate to grab the right box. So I call corporate and they get my exchange «approved» so off to the store I go to get my size 9s. When I got there, another associate tells me «you should have called the store because we don’t have a size 9 here.» That’s the third time I’ve been told — as the customer — that I’m the problem here. I was then told that I would need to drive to another location to get the replacement shoes. This is where I drew the line — YOU sell me the wrong size shoes, telling me they will stretch… then YOU refuse to exchange them so I have to call corporate and make an extra trip… now YOU’RE telling me I get to drive all over Phoenix to get the replacement pair!!! At this point, I expect Shoe Palace to ship the shoes to my home (they have an online store, for pete’s sake). The guy at the store is stunned — clearly he has never heard of this concept. So I call corporate again. Corporate tells me they’ll take care of it, just leave the size 8 shoes and receipt at the store and she’ll take it from there. She said she’d call me the next morning. That was two days ago. No call from corporate, no call from the store. I’ve left three messages with corporate.
Update: Got the same pair online from Champs for $ 15 less, which includes shipping to my home.

Not the best but need a new pair of shoes.

This is the worst shoe store I have ever been to. Their return policy is shady and even their corporate customer service is terrible and didn’t help. I bought 3 pairs of converse shoes and since I was traveling I didn’t need the boxes. The manager Timothy never said we cannot return or exchange the shoes without the boxes. That was on a Monday night. I tried the shoes at the hotel and they were a little tight. Tuesday at noon I came back to exchange them for a larger size and the assistant manager was unable to let us exchange the shoes for a larger pair (you guessed it, because we didn’t have the boxes, which the manager never said would be an issue in the first place). Anyways now I’m left with 3 pairs of shoes that I cannot use. Never coming back here again.
Ps. Update: the assistant manager Ricardo was very considerate and helped resolve the issue.

Stay away… This place charges more than retail. Nike Free 5.0+ for $ 99 but
has the exact shoe for $ 79. I will wait and have them shipped.

Great selection of shoes from Jordan’s to LBJ’s better than FootLocker n FinishLine. Not only great selection but also great customer service