Sears Auto Center

I don’t leave bad reviews, ever, I’m not the type. This one deserves it.
Went here for 2 tires, walked to the mall. Came back as they torqued the tires, just in time. The mechanic was parking it. Went inside to get my keys, they said its waiting for the lift bay… needs the alignment checked, even though I didn’t request one. «You will get a text when it’s ready». So I sat outside, watched my car for an hour. Went inside to see what’s up. Turns out it was ready. Waisted an hour of my life. Place is a joke.
Also…wife just text me and said there is grease on the door fabric. Great.

My mom went there today for breaks. They brought the wrong pads and had to wait for new ones. Never telling my mom this while she waited in the waiting room until my mom asked about her car. She ended up being there 6 minutes shy of 6 hours today. Ridiculous!

Dropped off the car @ 10:30am for oil change, they said it would be about 1hr-​1hr and a half to receive a call/​text to pick up my car …4hrs later no call!!! Made me and my son wait @ the mall thinking I was going to pick up my car with an oil change. Nope didn’t happen. What a joke! I had to call them!!! Not even an apology or anything from the workers. They told me I can reschedule. Wtf!!! Seriously not even offered a coupon for next time or anything!!! All they said was «Have a nice day» as I stormed off with my son mad and sweating from walking from the mall to pick up my car!!! F you guys!!! Worst service Everrrrrrr!!!¡!!!¡ ;O

This is where I come when I want to hang out at the Chandler mall and people watch while my vehicle is getting pampered. You have the ability to schedule your appointment online and most of the time it’s right on point. The associates are always friendly and usually will offer money saving steps when taking care of your car.

I went in for a free tire rotation, which is free for the life of the tires that I bought there. I had an appointment, so I didn’t think it would take long for a simple rotation. I walked over to the mall to kill an hour before going back. I lost track of time and went back two hours later, surprised they hadn’t called me yet to say it was done. I saw that my car was in the same spot as when I left. I asked the guy what’s going on and he panics, realizing immediately that he forgot about my car! Needless to say, I had to wait almost another hour for it to get done. Very unsatisfactory experience. I won’t be going back…

I needed a battery and I walked in on a Sunday morning and they got me in and out fairly quickly. The only reason I didn’t give them a 5 star rating is because they only had 2 people checking people in and most places know everyone will be in first thing in the morning. I was in a hurry so the 10 min wait seemed long.

I started coming to Sears Auto because my previous mechanic was untrustworthy and shady. Any shop you go to, there are going to be some sort issues for the customer. Issues with the cost, issues with the wait, or issues with service. In the last 2 years I’ve been coming here, I’ve had a very pleasant experience. The associates are friendly and thoughtful to my concerns. Price is fair enough in comparison to competitors and overall a great shop.

Well I can’t say I am surprised at my experience after reading other reviews.
I ordered a new battery for my car yesterday that they wouldnt allow shipping pn and sears emailed me telling me I could pick it up today. I happened to be on Unilocal this morning before I went to pick up the battery and that already made me not excited about picking it up based on bad reviews.
So I drive over and walk in. No one really in the shop and a couple of employees talking to each other, no big deal. I walk up to the counter and one of them asks me how he can help. I explained that I just needed to pick up a battery I ordered online. He asked me if i wanted it installed, which by the way is very easy to do and after reading the reviews I never want them to touch my car. Ever. I tell him no and he lets it go fairly quickly.
He then proceeds to tell me the total is $ 15. I told him I already paid online and didn’t understand why I needed to pay again. He explains that it’s for the battery core recycling. Confused, I asked why I would be charged that when I am not even having Sears install the battery? Why would I need to pay a fee for Sears to recycle a battery core Sears dont even have?
Instantly he says, «you can talk to a manager about the fee if you need.» Instead of arguing I went ahead and just paid for this ridiculous fee for something they aren’t even doing for me and left.
Based on my experience I will not be returning, ever. Not only that, but if they are going to charge me a fee for something they didn’t even do, I can’t imagine what they charge and dont do if you bring your car to get worked on.

Keep having to come back for follow-​up work. Last time got some tires and had to bring the car back to get balanced; and hour wasted. This is basic stuff that should have been done when the tires were put on.
Update: An hour and twenty minutes later I went up to the front to ask the associate if the car was ready, and his reply, «well we haven’t gotten your Car in yet.» This is from the same person who told me, «we’ll have you in and out within the hour.»
Just tell your customer that you are running behind; that’s not that hard, so they can make changes to their plans.
Go to the Sears Auto near Fiesta Mall; excellent customer service.

Took my car in for a new battery. The told me it would take less than a hour. I wait an hour walk up front and the short little guy says do you want me to check on your car. I look out front door and my car is in same spot. I tell the guy my car is right there. Right away he apologizes then says can I wait 20 min. Which it did not take 20 minutes. Much longer. I will never go back in the place was empty and my car took 1:45 min for a battery change

I was the first person in the door at 9am and was told that it would get done right away because there was no wait. I watched the mechanic bring the vehicle into the shop and let it sit in his bay for 45 minuets while he walked around texting, and joking with his coworkers. Here I am an hour later, while I’m watching my oil drain and watching the tech that’s working on my vehicle again joking with his coworkers. While the vehicle that was here a half hour after mine has already been completed. Total time of an hour and a half… For an oil change?! Come on man!

Good place for general Maintenance only, friendly staff

First off, I am being generous by giving them a 1 star (…and because there isn’t a ZERO star option!).
Yesterday, I had a screw in one tire that needed to be replaced and it had to be done that same day because I was traveling long distance today. I called to check if they carried my brand of tires and they said «yes» but they would have to call me back because they had a line of customers. Over an hour went by without a call back and it was already 3:30pm, so I decided to just drive there. I waited in line for almost 15 minutes and watched employees either stand around or walk by. When I was finally helped, I was told that my brand of tires is a «special order,» which I wish they would have said over the phone. At this point, I asked to simply put a black tire on the car because I needed it done. They were very behind and said it would take over an hour to change my one tire. After 90 minutes, I returned and saw my car up high, with no tire, and no one working on it. I asked what the status was and their response was: «we can’t find a tire.» Are you kidding me?!? So TWO hours (and lots of frustration) later, my one tire was replaced. DO NOT GO HERE UNLESS YOU WANT TO LIVE THERE!
**By the way, while I waited in line, I heard two other conversations with the response: «we can’t find your tires.» Seriously??? Do you people have a black hole of tires on site?**

I’m not that guy who writes a review on just «anything». For me, I use Unilocal to call out either «exceptional» service, or «exceptionally poor» service.
And I too, read the reviews, to get a perspective of what I’m going to deal with. Or what to expect.
Yet, I find it quite «interesting», that in the past month or so, all of a sudden, this auto center is getting these 1 star reviews.
(I find it interesting only because I’ve been going to this shop FOR 5 YEARS because I (finally) found a place I can trust. (Meaning, after I leave, there is no «mysterious» problem that ends up occuring within weeks of the repair.
And they have saved me thousands of dollars, as well as standing 100% behind their work.
So I ask, «Whats up with the bad reviews guys?» And went over them, one at a time.
June 1^st. First, if there is an accident, and it is determined that the rotors were the cause. And Sears just replaced the pads, but didn’t fix the rotors. Who pays lawsuit? Sears. And Brake Fluid Flush? Well, anyone that knows about this process, can easily understand the issues with a brake fluid flush done by a budget shop. Big Difference.
Lastly. Holding the keys? Can you picture this? You are at Sears Automotive. Owned by Sears Holdings. A historic company doing business for over 120 years. Over 2000 stores nationally.
And the Sears employee is playing Keep-​Away with this guys keys? I mean, C’mon already.
June 17^th. OK, Sears get a one star for taking too long, and not complying with a window request. Of course, the technician purposefully wound down the window after getting «explicit instructions». Really? Does that mean they get 5 stars for simply getting uit done on time, or early? Do you think that everybody is «yelping» to say «Hey, they did exactly what they said they were going to do»? No.
July 9^th– OK… I agree. Mr. H had every right to express dissatisfaction with 1 star in this case.
July 20^th… OK…now c’mon. When your Unilocal name is Unhappy C, that already sounds like someone with a motive.- Read it. Really? «Oh, but we are really busy/​» Really? As if. And «Unhappy C certainly could call out Blakes name, but dont you find it interesting that the guy who «pissed Unhappy C off» said «Oh, but we are really busy.» doesnt have a name? known in the review as «Customer Rep» Yet, this type of review is allowed to post? Wow!
LASTLY, July 23^rd, «Generous» Ms B. Read it. Did anyone notice t hat this customer was advised that they had a «LINE OF CUSTOMERS»?? Hello? And they didn’t call back? Hmmm. Think it is possible that the line of customers meant they were very busy? Yeah, I think I would go there after they didn’t call back… And, also see that THEY WERE STILL BUSY WHEN I GOT THERE!
And of course, the «employees standing around»? Heaven knows that those employees couldn’t have been service technicians that do not deal with the customers on the floor. And then after seeing my car up on the jack with no tire, there is no way that they were just trying to work me in fast, while they were searching for the tire I was looking for. When they say they carry the brand, should one assume they care every size in that brand? No Ms B. I dont want to live there, but only beleive it’s unfortunate that we cannot give YOU a one star review.
I hope you read this. I know with certainty that this operation has the integrity, and work ethic of the highest standards. But am saddened to see these type of reviews. Again, I dont write reviews just for the sake of writing them. If a business does their job, then (in my mind) no review is necessary. Apparantly I’m wrong in this case. If this business received reviews from every customer they served, I would guarantee the average would still be 5 stars regardless of the complaints.

What a circus! I ordered an item online to be picked up in store, so as to avoid lines and cashiers, etc. After waiting in line and dealing with a lengthy process at the register with a guy who seemed has never operated a computer before, two guys finally drag a box out from the back, which I notice right away is the wrong item. So upon further time consuming tinkering with the computer, the employee then tells me the item is not in stock. Get your crap together please for the sake of any further victims of incorrect inventory and poorly trained associates.

I recently moved to AZ and I needed new tires so I went to this Sears Auto Center. I’ve had great experience with Sears Auto in the past, but this one was not up to par. My tire service took 7 hours. Turns out, they broke my TPMS light and couldn’t fix it… I went back twice after that initial time and spent countless hours both there and at my dealer to get it reset and they still couldn’t fix it. Blamed it on a program issue and not having updated software to fix it. Needless to say, I spent way too much time here, got passed off too many times and got nothing accomplished. My dealer ended up taking care of the problem. Won’t be back.

I give them 3 stars I had brought my car in for new tires, I already knew I had an alignment issue and they refused to put new tires on unless I paid them to do the alignment. in the end they told me every little problem I had with my car and quoted me over $ 2000 to fix it. and the car is only worth $ 2000 so I walked out with no new tires and a headache

Pretty bad service. Rude guy (493 536) in the front. We were told work will be done in 90 mins but the guy took 90 minutes plus to only check if there was something wrong! And this is a battery check I’m talking about. They told me battery was bad and would need to be replaced. But the guys were charging $ 20 for checking and servicing a new battery… WTF!!! I told these guys to not change the battery and took my car to AZ Auto and those guys found my battery to be perfect. Problem was with the starter assembly which I replaced for $ 357. Car works perfectly with the old battery that Sears told me was bad.
Stay away from this place. These guys are cheats!!!
This place is a SCAM!!! Shame on the people that work here!

Seems like car batteries only last a couple of years here in the Valley of the Sun… which makes me glad I bought my Die Hard battery from Sears. They have a Three Year Full Replacement warranty on their batteries; and, while I don’t know how they turn a profit if they replace them every two, it sure does make me a happy customer.
Last night my car started to turn over a little slower than normal. This morning it didn’t want to turn over at all. This afternoon, after visiting Sears Auto Center, my car is back to its normal self. Awesome!
I’m a fan. I’d recommend Sears to anyone for their car battery needs.

Only reason I went here is because our car was purchased through DriveTime and their deal comes with 3 free oil changes per year (for the entire 5 year loan btw). Everytime we come here the mechanics tell of us of some leak or part that needs to be replaced.
Little does Sears know that I have a personal mechanic on the side. After he inspected it, he informed me that there were, in fact, no leaks. Tsk, tsk!