Rubber Flooring Inc

Ordered a product. It arrived and it was the wrong item. I explained I had to have this fixed right away and they offered me $ 20 to keep the wrong item or get the replacement. I asked for the replacement to be shipped immediately, since this was not my error and they said they had to wait to the other unit was picked up first. I could understand in an exchange situation, but Rubber Flooring Inc screwed this up, which in turn screwed up my delivery time of my project. Thanks to Rubber Flooring for making me look bad to my customer.
If you want a product from this company, make sure you account for 2 weeks more time than you expect in case its wrong. Horrible policy and not very accommodating for an error on their part.

Got some foam tiles from this company and have been really enjoying them for easy exercising and stretching on the floor. Love that I can easily lay them and put them together for use then put them back for storage until I am ready again!

These guys have been amazing to work with. I’ve purchased garage flooring elsewhere, and on one occasion, it turned out to be a nightmare. Since then, I’ve learned to work with them on a few projects that went off with epic success. Placing another order this week for a new home we’re building. Can’t wait to start the design process.

I purchased rubber floor mats for my kitchen to protect my hardwood floors from water, etc. Unfortunately I was dissatisfied with the product, water soaked through, etc. I emailed customer service and was very unhappy with their response, that the mats were not returnable once they had been placed on the floor even though I was within the 30 day satisfaction guarantee. I thought I was out of luck and had wasted my money, but then Andrea unexpectedly contacted me and told me the person handling my return request was no longer with the company and she had come across my email and wanted to make it right. She gave me a full credit for the mats I wanted to return and helped me find the right mats to meet my expectations. I received excellent service from Andrea, she changed my view of her company to a positive one. The new mats are on the way and based on the pictures and all the info she provided me, I think she helped me find exactly what I was looking for. I will write a follow up review once I receive the new mats.
Update: I received the mats about a week ago and they are perfect! Exactly what I wanted, very cushy and comfy to stand on. Holding up well, look nice and the color works well to hide dirt in between cleanings.

Great selection and even better customer service!

My first order was lost, please understand my garage is all tore up awaiting this shipment. My new BMW is sitting outside getting dropped on by birds and sap from trees. I was told my second order would be here by the end of the week. Then I called a female Customer Service rep who checked on the new order and said it would arrive at my home on Tuesday but when I press her she said it would arrive at the terminal Tuesday or Wednesday. At the terminal and to your home is very different. It will probably be Thursday at the earliest. She just plain lied to me. I wanted to stop this madness and she told me I could refuse the shipment and pay for the return shipping.
If you need a product from them in 30 days and don’t mind getting the run around then you should order from them. If not I would look for another supplier. They need to work on their customer service.
1. Be honest
2. Don’t strong arm a customers and tell them their only alternative to their shipping problems are to refuse the shipment and the customer pay for the return shipping.
3 Learn to be nicer and not infuriate customers so the go on Unilocal and write a truthful review.

Great Customer Service and CEO. They helped me in all kind of ways to make sure that I was a happy and satisfied customer. Will do business again. :)

Wowie! What a mixed bag of reviews!
I won’t dispute anything anyone else has said and will simply relay my experience below, which I posted on their web site. Placed a non-​commercial order for home gym floor.
Date of review: 02/​06/​2015
Product Purchased: ½ inch, 2’x2’ textured rubber flooring.
So. You’ve decided that you want to put down a rubber floor for your home gym and you think, «Hey (your name here). This looks like a doable FYI project and I can just order on the web and not have to even talk to anyone on the phone.» But before you click that «submit order» button here are some things that I wish I had known beforehand:
You should call them and tell them about your needs and what they recommend — type, thickness, color and size (2′ x 2′) or (4′ x 4′). But since you’re impatient like me, here’s what I can tell you about each characteristic.
1. Type — I like the textured surface of this flooring. It’s not slippery, even when I sweat, and it feels good for things like yoga. Much better than a cold cement floor and more durable than carpet.
2. Thickness — I bought the ½″. The rubber is very dense and doesn’t provide cushioning like a gym mat. I think 3/​8″ thickness would have sufficed, and ¾″ would add weight without much additional cushioning. This stuff is flooring, not a gymnastic or wresting type mat (what I purchased).
3. Color — All those comments about not getting plain black because it shows dirt… True. I got glacier (not to be confused with 25% glacier white) and am really pleased with how it hides footprints yet looks like gym flooring. Glacier has less white than glacier white. I’ve attached a photo. Best thing is to have them send you a sample of the color and thickness you want.
4. Size — Two things about size. There are two sizes of tiles (2′ x 2′) and (4′ x 4′). If you read the website, you’ll see that the 2′ x 2′ are 1.5″ less than 24 inches due to the jigsaw pattern. I needed to factor that in when figure the number of tiles and I didn’t. I had to then reorder extra tiles. I also wish I had seen that the 4′ x 4′ was an option. I would have fewer seams in the final flooring, which would have been nice.
Now that you have your flooring, take your time cutting and installing. I used quarter round molding to make it look more finished. Also used extra pieces in transition doorways/​entrance ways to make the room look more finished. I used polyseam seal (small amounts) to hold the small finishing pieces in place, yet I can still pull them up later without a lot of mess. I used a piece of plywood under the matting I was cutting along with a drywall square to do my cutting. A jigsaw would have been nice. I tried a table saw but the rubber jammed the blade (do not try at home).
Dealing with them on the phone (when I needed additional tiles) was great. Two tiles were not quite the right color and they promptly resent corrections with no fuss.
My initial order took about a month to process (as they had said) and shipped quickly. The extra tiles took another month. The first, large order, was shipped by YRC freight who would not give me a time window and I had to spend an entire day at home waiting. Driver kindly pulled the pallet up the driveway to a convenient place for me to unload. This was my only gripe in the process.
The correction for the mistaken tiles was processed and delivered in under a week.
Good luck. I guess the lesson from all these mixed reviews is to try to work with them on the phone to make sure you’re getting exactly what you want.

Their web site shows only 4 or 5 stars reviews. They will not post any review less than 4 stars. Check the dates on the reviews and you’ll understand. My personal experience is that they do not have quality controls when they ship the product to you. 10% of the tiles they send me were defective. I will not buy from them again.

Wow, I have never had such a terrible experience. I ordered 10 50ft rolls and 10 25 foot rolls. Of the 10 50 ft rolls 5 had damage. The damage on 2 of the rolls was located in the middle of mats in the middle of the rolls, so there was no way that these could have happened in shipping. 3 of the rolls were most likely damaged in shipping, however I could not see the damage until they were rolled out. The 50ft rolls were not packaged as well as the 25ft rolls. They also sent the 20 rolls loose on the truck. For an order this size they should have put them on a pallet. I wrote them letting them know I was very unhappy with my experience. They wrote back insisting that the damage happened in shipping and that if I took photos they would help me work with the freight carrier to receive credit from them. I informed them that this was unacceptable and I would have to repair the floor myself, since I was opening in 2 weeks. They wrote back and offered me «salvage credit». I am fairly insulted and no response would have been better. I feel that they ignored what I said. One or two of the rolls having damage would be understandable but 5 is nuts. If they had better quality control and shipping procedures this would not have happened. The floor itself is fine. Installation was harder then the videos make it seem but it was not impossible. As long as you have time to wait for rubber floor inc. to correct their mistakes they may be good option for you. However ever if your looking for a quality experience spend a bit more and go someplace else.
**Update****
They gave a partial refund for the order. I am still not satisfied with how they shipped the rolls and would not recommend them if you are in a time crunch

DO NOT SHOP HERE — FALSE ADVERTISING — NO 20% MATCH
If you want good customer service go elsewhere
If you want best price go elsewhere.
I shopped for 3,000 feet of flooring, I had quotes from other firms, sent them to Rubber Flooring for match –20%
They took a week working on price matching, and when they finally got back they were only 10% under my other quotes.
I accepted their proposal, paid in full, only to find after they took my money that they would not honor their proposal, they wanted to increase the price after payment, though they did say they would still beat the competition but there new offer was one cent under their competitors, that’s a whopping ¹⁄₃ of a percent, far cry from 20%
False advertising, bad customer service, no call backs, the person i need to speak to is always «In a meeting». I am still waiting on a full refund, total order was over $ 8,000.
I have already ordered from one of the original companies that quoted me, they even dropped their price.

I had placed a small order of 16 pieces on a Monday. I called back two days later and doubled the order realizing I didn’t order enough. Everyone was friendly, joking, and easy to deal with.
The order was shipped and I waited. I followed the tracking numbers waiting to receive my orders. I had delivery confirmation from Fed Ex and yet the orders weren’t at my place. I personally talked to the Fed Ex driver who lied to my face describing my car in the driveway when she left the deliveries. This was impossible since I was at work,
I contacted Rubber Flooring Inc. and dealt with Andrea Simmons and she was a sweetheart. Rubber Flooring Inc. replaced my order without any hassle or troubles at all.
I received the mats and they are great! I will be making the same order from them very soon. They are an easy company to deal with.

After I received my rolled flooring for My dog training business I noticed two of the rolls had kinks. I couldn’t get them to lie flat. I called Alissa and Louicia in customer care and within 24 hours they got the problem resolved. Fast, fair and fun to deal with. A real breath of fresh air

This company is helpful AHEAD of the sale. Then, after the sale, no contact, does not answer emails, and product while seems to be of good quality, is not as described on the site. First, their low-​odor premium mats are not low odor. BTW, I asked about these issues on four occasions prior to buying — and then found the product to not match the description. Comparing to mats replaced, they are very rubber smelling. Gave many recommendations to fix. Used odor eliminators, sprays, etc; and still strong odor. Next, they advertise a return guarantee, which requires the buyer to pay return shipping; so the reality of returning is not probable. Bottom line is that I recommend looking around.

Via Order#581 318, ordered 52 yards of subject tiles. Based on what we received and learned installing same, the following is a WARNING:
1. You should very carefully examine the tiles when they arrive. We received two (2) different patterns. (There were differences in the single/​center male edge protrusion… some round and others square/​rectangular. One can mix the two diff. edge patterns BUT you will not get a good fitting of adjacent tiles. I will try to attach a photo of the problem patterns to this review. Why in tarnation this firm sends out two (2) diff. patterns (or even has same) is beyond me. In summary, if you get two diff. edge patterns, contact firm and get enough replacements so you end up with all one (1) pattern. This may seem like a needless delay, resolving edge pattern BUT worth resolving BEFORE laying your tiles. Trust me!
2. Along with the examination in #1 above, carefully examine the overall face of ea. tile (tilting same to light source – there will most assuredly be a couple of what looks like «scratched lines/​flaws» that run across the surface of ea. tile. This firm says such are within manufacturing tolerances… I say they are flaws and you shall forever note same in your finished floor.
3. While you are laying tiles, I suggest you rotate ea. tile (same side face up) to determine if tiles appear lighter or darker (overall shade color) in comparison to adjoining tiles. Rotate to have tile appear best/​similar with your normal lighting and viewing position of the flooring. Note: Rubber Flooring firm excludes surface reflection etc. under warranty… so worth your time to get ea. tile laid best possible.
4. These «WATER JET CUT» tiles (COST EXTRA) are advertised as: «…they appear virtually seamless (unlike the many die cut tile options available». In reality, these tiles do NOT fit well at all… many joints are readily visible!
5. In Conclusion: I would not purchase subject tiles again. Recommend you purchase tiles from firm where you personally can examine interlocking fit and surface of ea. tile for flaws.

Poor customer service. I made an order over the phone by giving them the dimensions of the room and was expecting to get the right number of tiles, they are the «professionals» and they’re supposed to count everything right. I was wrong, they miscounted it and i purchased 20% more tiles than needed. The mistake was made on their end but they never gave me a return label and shipping for a regular person, not a business, costs way too much, the price for the shipping was more than the tiles itself. And when I called the company, all that was offered for me was to sell the extra tiles myself on craigslist or ebay, that’s how they deal with customers.

Outstanding experience! We ordered flex tiles for our garage — the salespeople were extremely helpful, the price was great, and the tiles were super easy to install — our garage looks awesome! The product came in the time we were promised — no problems whatsoever. We love these guys and will definitely do more business with them!

Excellent Company. The people are very helpful and friendly on the phones. The prices were the best I found too.

I placed an order for rubber floor tiles. ok price. Was told it would ship within 7 days. I contacted them every 2^nd day and each time the shipping date was confirmed. On the day it was supposed to ship the big surprise then when I was told that it would take another WEEK to prepare it for shipping. Absolutely abysmal… Don’t deal with them.

Reasonable product, well priced but absolutely abysmal customer service. Ordered $ 4,000 of rubber flooring to be shipped to Canada brokerage and customs to be dealt with at their end. Paid extra in shipping to get priority shipping ‘guaranteed’ by the 19^th. Not sure how much extra the priority was but total shipping was $ 1700 to ship over a ton of material. Shipper lost the shipment and seemed to make no effort to let us know or correct the problem. Shipment was found after the 23^rd which was the date we needed the product for and why we paid for priority shipping.
These things happen and shippers screw up. I was tracking and brought to their attention that my shipment stopped moving and the delivery day kept extending out. At that point I was put in touch with a ‘manager’. The only way I could reach the manager was to contact the sales rep who would track down the ‘manager’. The manager may have made one call to me from 10 or so that she promised, either did not return messages or never got them, never picked up her own phone. I always had to phone or email her. The shipment arrived but I was now promised a refund on the priority, ‘guaranteed’ shipping. Again I had to phone repeatedly to get an eventual mere $ 200. I doubt very much this covers what was paid.
As well the product ordered was in rolls of 50′ x 4′ rubber mat. Two of the rolls were actually cut into 2 pieces so were something like a 30′ and a 20′ piece sold as one roll of 50′. I asked for compensation for this but it was never addressed. I also received no documentation on customs and brokerage. There would have been a Canadian tax paid but no documentation was offered on the amount despite repeated requests. This is important as we can claim this tax portion back but not without documentation.
If you order some simple items and don’t have any shipping problems it may be fine with this outfit. If you run into any snags the customer service to fix it is lacking to the point of being near noon existent. Good luck with that.