Ridenow Powersports Chandler

I have been trying to get an OTD quote for a week and get no where, nothing, I try calling a couple times day and no answer, AND after I get someone to answer after 3 attempts they cannot even give me any sort of quote… clearly they do not want to do business very badly

Wayne was our salesman he was great! Lots of thanks to Scott and Cameron for helping make this deal go through for our 15 year old son! If you want great service and a great deal come on down to Ride Now the team there will take care of YOU! Thank you gentleman!

This place really made me sad I purchased a bike from them and they talked me into a warranty for 1 year. During that year they made sure to keep it most of the time It really got me upset I was trying to be good with my bike and take care of it but the very first oil change I take it there they tell me its got to have everything packed and greased and re adjusted for a total of almost 5 thousand dollars. I was not paying that considering the bike with warranty was 6 thousand. So i passed on that service and I was stupid enough to keep taking it back every time I got it back it ran worse and my chrome i had on the bike I was noticing was being replaced by that sticker chrome. I complained and they told me I didn’t have real chrome and It was always that sticker plastic stuff. I showed them a picture i took of it the first day and we are now 5 months in and I proved that it had real chrome and now it doesn’t and they were the only people who touched it. I was told that they cant guaranteed what I am doing with it and where I am parking it to say that I had it removed. Now that is just wrong. I only had the bike for under 4 thousand miles and i rode it it full time they had it the rest of the time. over that entire year I only had my bike for a total of 3 and a half months of it and they still couldn’t tune it up back to the way it was when i bought it. I finally pulled up to a another shop and immediate the mechanic walked out and before talking to me turned this and poked that and right of that little bit for free he tuned it so nice I almost cried. Finally someone who doesn’t rob my chrome nor tell me I don’t know what i am talking about. I have never been back to Ridenow because of the way they treated me and I will never go back. I have never felt so ripped off and helpless then i felt after buying my bike from them. Please don’t shop here I want them to go out of business. Just ask around any bike week and they will laugh at you if you mention ride now… I don’t know 1 rider that actually has any respect for that place. you ask around and you will see I am telling you the truth

Was there today with 10,000 dollars in my pocket. To buy a 4 seater utv. But not one employee came out to greet us or to see what we might be interested in. I was a previous customer that bought a motor cycle. And since then I been there twice once for a repair on my motorcycle and once to see about trading my bike in for another one and since I bought my bike I have not liked ridenow powersports. Your customer service skills are the worse I have ever seen. I will not ever deal with ridenow again. Any anyone I hear that wants a bike or any type of powersports vehicle ridenow will be the last place I will refer anyone to. I will talk anyone out of even going there to begin with. Word of mouth can be just as bad as good.

This review is about Cesar Estrada. and also, the service department I bought a brand new Polaris RZR 1000 Turbo 4 seater. He was my salesman. He is the best!!! If you want a salesman who puts you first and doesn’t bug you to death, ask for Cesar. You will love his great personality. Anyone looking to buy a new toy should come here and ask for Cesar Estrada you will be very happy you did. If you hate the usual salesman attitude as much as I do, ask for Cesar Estrada. See the difference in his style of selling and you will be impressed too.
Now, my review of the service department. I had a problem with my A-​arm on my RZR. Polaris was HORRIBLE to deal with!!! They do not stand behind their products at all.
RIDENOW was amazing to deal with! They tried to help us deal with Polaris. JIM SAGE came in on his day off to try to help us. Which really helped! Aric Muse General Manager was a big help. Matt Thompkins (Service Manager) even helped us with the labor. All the service department came together to make a truly horrible experience a much better one. I am so glad I bought my RZR from Ridenow. They get an A+ for the way they took care of this customer. I would have to say I don’t think I would buy another Polaris anything, but I would buy something else Ridenow was selling. This location is top notch. They are so professional. I am very impressed. Ridenow has my business, and they should have your business too.

Went in and got 2 tires, tubes, and balance.
The price was good and product was good but the service was disgusting.
My rear brake pull rod got bent, the tires were pumped up to twice the recommended pressure and the bike was filthy after I had cleaned it a day prior.
Never returning

Went to the parts department to purchase a key switch for my 2001 polaris sportsman quad. I was set aback when they told me the price of $ 80.00. I told them are you kidding me? this same part on Amazon is only 15.00 and on
it is $ 9.00. I really did not want to wait for the part but at a $ 65.00 difference, I will order online and happily await for it to arrive. Amazon is great and I have never had an issue with them, as for these guys… I will NOT ever go back.

DO NOT USE THIS COMPANY THEY ARE CROOKS!
I went in to just look at the type of motorcycle that I wanted, not wanting to buy at all that day. They knew this! However, my sales person pressured me and said «why don’t we just go inside and crunch numbers to see what kind of financing you could do». So I went ahead just to get an idea of things. After everything, I declined any offers and left.
However, here we are about 2 weeks later and i get a credit card in the mail! Ride Now applied for a credit card in my name without my consent! AND on top of all that, when I went in to get it all resolved, they were not apologetic at all. THEY HAVE LOST MY BUSINESS FOR GOOD.
I wouldn’t trust this company with any personal information as they will use it however they want and apply for credit cards in your name without your consent.

A year after buying my seadoo spark I found out that they cheated me on the warranty.
Sales person and manager told me the unit had a 3 year warranty due to a promotion going on at the time.
One year later i need warranty service and comes to find out it only had a one year warranty.
This all happened because they were not able to rip me off on the sales price with their retarded setup and prep fees.

I cannot figure out how this store stays in business. I walked in to browse. The employees were lounging around, relaxing, busy with something I suppose. A customer walking in the door couldn’t unglue them from whatever activity they were occupied with. Not that I was there 100% set on buying a bike, however I expected someone to engage me and talk to me.
Plenty of things to look at. The showroom was full of nice inventory but these lads weren’t selling.

This review is about my experience with the service department, and does not in any way exonerate the sales department for the horrible experience I reported in another review.
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I was hesitant to bring my Spyder to Ride Now after my experience with the sales department, and in light of all the horrible reviews about Ride Now around the country. But they are close to my house, and I thought I’d give the service department a shot when I need some minor warranty work done.
I was pleasantly surprised.
The service department is like night and day compared to the sales department. Within minutes of talking to service adviser Drew, I got a sense that they really cared about me as a customer. Drew proved to be knowledgeable, helpful, and very customer service oriented. When I made the appointment with him earlier in the week, he estimated a two hour wait. When I checked in this morning, he told me that it would probably be a lot less than that. So I hung around for awhile. As I was standing around, several people from the service department politely asked if I was being helped. That was impressive. In just over an hour Drew came out and told me that I was ready to go. Not only did they fix the issue, they even washed my Spyder!
They really made me feel like a valued customer. I highly recommend Ride Now Chandler for service!

I had the chance to work with Steve Fester and Mike Tibbetts while I was researching out the Star Motorcycle Bolt C — They were both very helpful, did good follow up, and were great inspirations to want to ride. Good shop, large selection, and friendly well informed staff.

What a joke!!! They don’t warrant my time to even write a bad review. Stay away from the service department. You have been warned!

So I bought my bike from these guys brand new in 2015. Payed the loan off in 3 months or less. Had a screw in the tire at 1500 miles and I needed to replace the tire. Ok. They have a «free tire install». Apparently if I take my wheel off my bike and bring it it they’ll charge me $ 25, but if I ride my flat tire motorcycle down there they will do it for free. Wth is up with that? More work for no money? In my opinion It’s clear they want to try to sell me services and parts that I do not need. Anyway, just disappointed in you Ride Now. You were all Johnny on the spot trying to sell me a new bike and not so much when I needed a new tire.

Plain and simple, go to another RideNow.
HORRIBLE costumer service.
Was going to buy a side by side and preferred to walk out. Called me an hour later to tell me i was approved and to go back, yeah good luck with that.
Recap
I originally rated it a one star. However, the manager called me back days later with an apology. He called me over the phone to work out a deal. We didn’t come to an agreed price but he was very professional. Ill give this another chance in the future but will ask for the manager.

They had my bike for over 5 weeks on a 9 hour job that was a yamaha recall. I picked the bike up last week with a broken choke cable and leaking oil everywhere. The bike did not make it the 40 miles back to my house after pretty much a complete rebuild. They did not re ring a set of pistons after machining the cylinders and now they don’t wanna stand behind their work. This place is a bad joke. From parts and service.90 day warranty they say. don’t go here I should have listened to my friends.

Ride Now is only 3 blocks from my house. I bought a new tire and tube for my sons KTM 65 under the pretext that they would install it for free as they advertise it with big signs all over their store. When I got to the service room I was informed that it would cost me $ 50 to have it installed. When asked about their advertised commitment they informed me that my bike did
not apply to the free install. As to be expected I was pretty upset. I will never do business with this company again. I live by my word and they should live by there’s.

RIPOFF ARTISTS!!!
Drove 300 miles to pick up a $ 699 used trailer but got screwed for $ 1000!!! out the door. $ 250 license fee for a trailer???
if you buy from these con artist get everything in writing before you walk through the door.

Employees are rude. I called about a susuki last Monday. I wanted to find out about possibly financing ¹⁄₃ of the total cost of the bike. This would help me to improve my credit.
Long story short, they never bothered to call me back. I find this funny because I don’t actually need to be approved for financing to buy the bike I asked about. I’m going to pay cash at apache motor sports.
Why would I spend $ 4000 at your establishment when you can’t even call me back?

DO NOT EVER GO HERE!!! Drove 12 hours round trip through multiple thunderstorms and a flash flood only to be lied to and screwed around for two days. Worst part is I had pre-​approved financing and they STILL screwed me around! Any questions or to hear the WHOLE ROTTEN STORY, contact me at
Best part is… The bike I went to
Pick up IS STILL ON THE FLOOR!