Qwest

Great intro rate but it costs so much more in time on the phone with customer support. My internet was slow, yeah thats a problem maybe 3 stars for that, but the customer support seems confused and unable to actually fix issues. I had 3 service calls in 1 week before I had to cancel my service…3.

Hah to even call qwest an internet service provider would be a hard lie. Its like they dont even try those stupid slobs dont know how to do anything right. If you are with qwest be prepared to solve you own problems and throw money down the drain for choppy service. You have been warned!

No other company I’ve had to deal with has been more inept than Qwest. Because our apartment complex is forcing us to use Qwest over Cox, we have no choice. We had a problem with our internet connection (surprise surprise) and spent over half an hour trying to pull up the account. Not only can Qwest not provide its services, it can’t even maintain a consistent system for keeping track of its customers.
«I’m sorry sir, are you sure that’s your address? We have no account on record for that address or phone number.»
Uh. Do you not send us bills in the mail every month to this address? No record of our names, of our address, our phone numbers, nothing. And yet we pay them every month. Like bitches. We finally tracked down our account number and got the problem resolved by «Fred» over the phone.
Cox isn’t a shining example of quality customer service either, but compared to the barnyard bonanza that is Qwest… I can’t wait til we can switch over.

COX SUCKERS! …hahahaha
I will do my best to refrain from any foul language during this review.
I have been using qwest for over 3 years now for Internet service only.
I have called in again today… No Internet connection…
same routine Every time…
I don’t have a land-line…let me give you my account number… I read it directly off the bill…
I’m told that the number does not exist… nor does my address… or name…
So they cannot help me… WTF!!!
You sure as hell cash my checks every F-​ing month don’t you, you Mother F-​ing Bastards!!!
My God if I could reach through that phone… Oh the things I would do!