PurMaid

Saw a deal on LivingSocial for an hour of cleaning with three maids. We called the Purmaid office and booked the service. The woman at the office told us they will discuss options if they go over their time beforehand so we could know extra costs. They had great availability and came the following day. The cleaning job was OK. Lots of dust still, but they cleaned a lot of the house otherwise. They stayed for 1 ½ hours (½ hour longer than we booked) and didn’t talk with us beforehand. They also tried to tell us they were here for 1 ¾ hours, instead of 1 ½. We had to pay extra for the longer service and didn’t find out the cost until they were leaving. Ok service, but I would not recommend.

Francisco and his team were fantastic to work with. I needed a last minute cleaning crew as we were moving out of our rental house and they were able to accommodate. They arrived on time and completed my two bathrooms in less than the estimated amount of time too. With the extra 20 minutes, the wiped down the baseboards all around my house. We were moving out and wanted the place to look better than we arrived and they did a great job of doing just that. Would highly recommend to anyone looking for a cleaning service.

We have been using their service for over a year now. Initially we were very pleased, but from time to time things have not been cleaned to our satisfaction and that’s where our trouble lies. In the policies that they now send out with each email, it states that if you contact them within 48 hours they will send the cleaners back. However, of the 4 or 5 times that we did complain, Brandon never offered to come back, except for once when I kept pushing him on the issue. He would usually just say things like he would mention it to the team, sometimes we miss things etc.
We had our final cleaning with them this past Wednesday, the day before Thanksgiving. When I got home, I was SO disappointed in the job that was done. All of the floors downstairs were streaky, dirty, dingy and the toilet in the upstairs bathroom was still full of cleaning products and the seat and lid had not been cleaned. Our pool table hadn’t been dusted and the black felt top looked horrible. In between cooking we had to rush around and clean before our guests arrived. And we just paid $ 105 to have it professionally cleaned!!!
I emailed them and included pictures on Wednesday but did not hear back until yesterday (Monday). Understandable with the holiday. Brandon told us that since it had been more than 48 hours, it would be unfair to make them come back. He offered a complimentary fridge clean to make up for it. I told him that I would like a partial refund because I paid for something I did not receive. He said he could not offer a full refund, and that is wasn’t fair of me to ask. I said that I never ask for a full refund, but I don’t think I should be charged the full price. He stated that he can’t give a partial refund. I let him know that we wouldn’t be using their services anymore because we are terribly disappointed with his customer service. It’s disheartening that they are willing to loose long term clients over issuing a $ 30 – 40 refund. Of all of the unsatisfactory cleanings we have experienced, this is the only time I’ve asked for a monetary refund. It’s not that he can’t do that… he just won’t.

Not happy with them at all. Bad cleaning jobs. had company coming and had to do a lot of recleaning, while paying for extra time. Outside window totally smeary. Broke a favorite glass item and somehow chipped my tile– definitely no chip before they came.
They disputed any tile chip, even though I sent pix. They say they’ll pay for glass décor… will be back on Unilocal if they don’t!
Their answer to me was to find another cleaning crew… no problem!

Once again, this company has failed to honor what they advertise. At the bottom of their emails, they boast about how they have honest customer reviews on their social media sites… well I just saw that they deleted my review because it wasn’t one that painted them in a positive light. This is ridiculous. I don’t think asking for your money back when a company fails to do it’s job is an unrealistic expectation. At this point not only have they deleted my review regarding their poor service and unprofessionalism, but they also refused to respond to my emails regarding the issue. This company has zero integrity.

I’ve been using PurMaid, previously Planet Hugger, for about 4-​years now. I chose them initially because I wanted a monthly maintenance clean without the use of harsh chemicals. (Good for my family, good for the ladies doing the hard work– win-​win). I have stuck with PurMaid because they do a consistently good job and are helpful and friendly when scheduling. I am rarely home when they come to clean but on the occasions I have been home, I have found the cleaners to be friendly and accommodating. There’s nothing better than coming home to a chemical-​free, clean house!

When my wife and I first went with PurMaid they were PlanetHugger and we had no issues with them, we switched teams in the beginning only because we saw that a temporary team that had been assigned to us did a better job. We stuck with this team and had no issues until recently. The team lead left the company and we got two new cleaners on the team. My wife is very open and had gone over things with the cleaners initially on where things went etc. She’s also very open and said that because she’s home if they have any questions they can ask her questions at any time (they rarely did). We slowly saw a decline in the quality of work, my wife went over things with the cleaners again when things were still not getting put back properly, when they were continuing to put my clothes on my wife’s side of the closet and hers on mine, putting away our childrens’ clothes (who are clearly two separate sizes) in the wrong rooms, trying to up charge for certain cleaning duties, we started dealing with (we assume) the team lead, she seemed to have an attitude, she would forget her keys or her phone and one time even walked right into our home again without knocking when she forgot something before my wife could even get to locking the door again. When my wife felt like things were not improving she contacted our contact with the company who apologized saying they’re in a transition and said we were correct in the pricing and gave us a complimentary dish wash. We finally felt like we were getting somewhere and were hoping to see improvement. The team showed up at our next scheduled appointment and the attitude was apparent. This time my wife’s grandmother was there (who is Hispanic and can understand Spanish) and could hear them talking and asked my wife what the cleaner’s issue was. When time came to pay they left and my wife actually went out to give them the check. They proceeded to tell her that she was wrong in her payment (which was more than what they were claiming, but was the correct amount with the complimentary dish wash). When my wife explained our pricing agreement again the cleaners brought up that they did double than what they did, which doesn’t add up price wise to the claims anyway. Nothing has changed it’s the same amount every week (except 1 week which we were more than happy to pay extra). The cleaner proceeded to tell my wife she would take it up with the contact which my wife agreed was fine. I got home at that time from work and witnessed the cleaners at their car fighting in Spanish and asked my wife what was going on. When she explained what happened I told her to contact PurMaids again as things were not improving and simply getting worse. She did so and received the most unprofessional reply I’ve gotten. The contact blamed their lack of quality and the issues on our 20 month old who had been in the care of my wife’s grandmother and my wife the entire time they were there at the house. I’m sorry, but you don’t blame your issues on a customer’s child when that child has done nothing wrong. That was my last straw. We sent an email to our contact saying «Thank you, your services are no longer needed». We tried working with them and in the end they couldn’t work with us and so we moved on.

My wife and I had a not so well experience at first with some issues. However the owner went out of her way to contact us and help fix the situation. We gave them a second chance and I believe they did not fail to respond. Got a new set of maids that came to the house, got it cleaned and nice in less then 2 hours and there were no issues. After the fact I would recommend this company, and I look to continued use of their services.

Setting up the appointment was easy. It was the day off that was a nightmare. I scheduled a move out clean for 10:30 am. At 11:15 I called the only number on their website and they called back to tell me the maids would be there by 11:30 at the latest. 12:30pm they finally show up. When confronted they told me «we have bad managers, they don’t know how to schedule us. It is their fault.» SERIOUSLY?! Already pathetic customer service. Then the maid gets on the phone with the manager while walking around my house critiquing everything saying that my house was «horrible». Not the case. When booking I was given a quote of $ 100. After this phone call the maid tells me it will now take triple the time and now wants to charge me $ 300!!! Unfortunately, I was in a bind due to when I had to turn in keys so I paid it. My last straw was overhearing all the maids talking trash about me in Spanish because I was upset. (They didn’t know I understood Spanish). The company knew this was a trial run for them. I already had them scheduled for repeating visits at my new house!!! Needless to say, we have cancelled. Never again. Run away from the company!!! DO NOT USE THEM!!!

I had an amazing experience with this company! The ladies were really friendly and cleaned my entire house in less time than quoted. I’m a little type A and honestly didn’t expect them to clean as well as I would (haha terrible right?!) but they far surpassed any expectations! My house is so efficiently clean, and knowing that their products are natural is even better! Thank you thank you!

Used this company for roughly 7 months. Team was lacking in thoroughness and professionalism. Like another reviewer said, it didn’t seem like the house was being cleaned. We would come home to dust bunnies under the crib, hair on the bathroom floor, area rugs not vacuumed and mold left on the bathtub mat (that is easily scrubbed away). Addressed with team directly. Response was «sometimes we miss things.» The next time, we emailed pictures to management. Eventually spoke to someone on the phone. Response was «the team must have had an off day.» Happened to be home one day during a cleaning and they completely missed a bedroom. Had to specifically remind them to clean it. Would not recommend. A disappointment.

I was referred to Planet Hugger by Vicki at Top Green cleaning, since she didn’t have the day I wanted available. Vicki set up my appointment with Angela at Planet Hugger for this Saturday’s cleaning, assuring me that if I wasn’t happy with the service, she would come with her crew to clean my house. I received confirmation from Angela at PH right away. Lucia and crew (4 people) arrived in the window that had been promised. They did a deep clean on my 1800 square foot house in 1.5 hours and everything looks fantastic! They were very professional, I paid the price I was quoted, and they showed up on time. I will be scheduling recurring cleanings from them from here on out. They also use green cleaning products, which is important to me. I highly recommend Planet Hugger. They take cards for a $ 4 fee or checks. I paid by check and included a tip.

Deeply disappointed in this company.
We initially used them consistently for one year every month while they were making the transition to become «planet huggers», we stopped using them when the bathroom mold was not cleaned out during a regular visit. I was able to easily scrub this out, I am not sure why this was not done.
We tried them again a couple weeks after a one year hiatus. They broke our new bathroom pipes and absolved themselves of ALL responsibility. It happend during the visit, my husband called immediately, and the cleaner said she did not do it. We have new pipes and have never had a problem with it, and it started right after they cleaned bathroom. It really not difficult to put two and two together. We requested to split our plumbing bill with them, and after 2 phone calls and 3 email, we received no response. In addition to this, we found our toothpaste, hairspray and other various other items in our shower, has this company lost all common sense?
The house is fairly clean, and they are efficient. But I would prefer a company that takes responsibility for their actions and don’t ignore issues. I do not recommend in the slightest, find a different company.

I’ve used Planet Hugger both for regular service as well as a «move-​in» service to clean a vacant home before we moved into and they did an incredible job. My husband said they were even on their hands and knees using a razor blades to remove stuck on junk on our tile floors. (Gross to admit but we have a baby, is that a good enough excuse?)
Everything is sparkling when they leave, very pleasant to work with and all-​natural cleaning products are required for a house with pets and a baby. I can’t imagine using anyone else! (They even folded the toilet paper rolls the cute way that hotels do, nice touch!)

I kept paying for monthly service and I don’t know why. The house was never really clean — just wiped down.
They rushed through the job wiping surfaces and pushing dirt around.
I sent pictures of how dirty our tile floors were AFTER they cleaned and talked to them about the floors on several occasions.
It’s too bad, but the attention to detail and a little TLC are completely lacking with this company.

I scheduled a cleaning service for today at the last minute because my regular cleaners were unavailable. Hey, it happens but I was desperate – and it was my own fault for waiting to call my regular cleaners (Wave House Cleaning in Tempe).
When I was setting up the appointment Angela was responding immediately to my emails and quoted me a very reasonable per hour price of $ 59 for the first 3 hours for 2 people. Anything after that would be prorated at a $ 25/​hour price. I wrote out a check and left it at home for my husband to give to the cleaners.
I emailed Angela yesterday to get a time estimate for when the people would be coming. She never responded. I sent an email first thing this morning, no response. I then proceeded to make around 23 calls to the phone number listed on the website (which was the same number in her email signature), none of which were answered.
Four hours later I received an email from her saying that «they would be there shortly and if not they would get there between 12 – 1.» I’m not quite sure at which point this type of vague response became appropriate for people to use with their customers but hey, that’s just my luck, I guess.
They finally arrived at 12:45. Two hours later (at 2:30) I get a text from my husband who was home asking me to forward him the email with the agreed upon pricing. He then calls me and tells me to speak with one of the women who was cleaning my house. She proceeds to tell me that Angela told her that she would be getting somewhere around $ 75. I explained to her that I have it in writing and the check was already made out – that’s the price she got paid!
After they left, my husband called me again and said «can you believe they gave me an invoice for $ 112?» I was shocked. They had almost doubled the quoted price and tried to swindle us into paying way more!
I read the other Unilocal reviews and thought that sometimes people just have bad experiences with good companies. Nope. Not in this case. I should have waited for my regular cleaning service instead of trying to get it all done right away by using a different company for one day. Never again.
After all is said and done, the house does look fine. But we didn’t have them do very much, to be honest. I cut out one room and one bathroom (of our 3 rooms and 2 baths) and told them just to vacuum in our master bedroom. That left one room, one bathroom the kitchen and living room. We don’t have a huge house, so I knew they wouldn’t need to spend that much time there. Definitely not $ 112 worth of time. They were only there for 2 hours. My regular service is there for close to 4.5 sometimes, but usually they are there at least 3.5 hours and I pay way less than $ 112 for much better service.

Good maid service — I’ve had other companies and individuals cleaners too, but Planet Hugger is fast and efficient. Sometimes they come outside of their arrival window — but they work hard. I always use email and get a prompt response even on the weekend. Very reasonable prices too. My house never smells like chemicals either after they’ve been there and that is really important to us.

My house has never been this clean EVER!!! I am thrilled with the level of service and professionalism expressed by the women who cleaned my house today! I bought a Living Social coupon, and I am so glad I found this company. 5 women arrived and fully cleaned my house in 45 minutes. The women were friendly to me and especially my dog, which is the sign of a wonderful company, if you ask me. I am hoping I am able to use this service on a monthly basis. Angela scheduled my appointment immediately when I let her know I had company coming in town, and the cleaners arrived during the scheduled time. I am thrilled with the results!

Initially, I will say that the ladies that cleaned my condo did a pretty good job and were pleasant as well.
Unfortunately they were supposed to arrive between 8 and 8:30 AM and did not arrive until 9:50. No call to let me know they’d be that late. Calls to Planet Hugger always go to voicemail. (After a number of tries, I’ve never been able to speak to a human by phone.) The email I sent around 9:00 AM asking for an ETA so I could plan my day went unreturned. I had to sit around and wait to let them in.
For someone like me who has a tight schedule to keep, this may not be the best option in town. For the 80 – 110 minutes they were running late, I could have done most of it myself.

I bought a groupon for Planet Hugger last month. After 2 calls and 7 e-​mails back and forth, I was able to schedule them to clean my house this Saturday. Angela said she’d contact me closer to the date to let me know what time to expect them.
This Tuesday I hadn’t heard from her, so I e-​mailed for the time. No response. I called and left a message on Thursday, and their answering service assured me that they’d call back in 24 hours. No response. I called this morning and spoke to Anthony. When I told him about the lack of responsiveness, he didn’t apologize or even acknowledge what I’d said. He just asked for my phone number. He said someone would call me back later with the time. He wouldn’t transfer me to a manager, he wouldn’t tell me when they’d be available, he wouldn’t give me a direct number, he wouldn’t even tell me when they’d call back.
I treat myself to a professional house cleaning once a year. I look forward to it all year. This company has me in tears.