Prolite Auto Glass

I found Prolite after an internet search. I chatted online with their rep. He was quick to respond and straight forward. I asked if they were a Progressive ‘preferred vendor’. Instead of sidestepping the question he replied honestly and stated they were not. But he assured me they would accept the payment that Progressive provided and my cost would be zero. This was all at about 9 am on a Friday morning. I asked if they could fit me in that day. Like I really thought it would happen! To my surprise they said they would be at my office later in the afternoon. I set my claim up on Progressive and they contacted them shortly after. My claims rep at Progressive joked that the ink wasn’t even dry and I was already getting great glass service! About 3:20 pm that day 2 very professional employees showed up and by 3:47 pm my new window was in my vehicle!
These people are professional and they kept their word. Excellent company for glass replacement!

They showed up at my place of business and rearranged their busy schedule to accommodate me. Work done well and rebate check issued on the spot. I also had the chance (unfortunately) to «test» the quality of their glass. On my way home I got stuck behind a big gravel truck, and, sure enough, a rock came flying my way and hit low and dead center in my windshield… it sounded like a shot! Amazingly, no crack, just the remnants of the piece of gravel that hit me. Now *thats* some strong glass. Thanks Prolite!

Nick was nice, but had a glass rattle after they replaced my windshield. They said they would fix it. The first time they stuffed cardboard between the dash and glass and said it was fixed. Still rattled. Nick then insisted it couldn’t be the glass rattling. They made another appointment to fix it but never showed. I finally paid out of pocket to have the windshield replaced by another glass company. Rattle disappeared immediately. Prolite never tried to rectify their bad install.

My wife called me up all nervous that the windshield cracked in her SUV, and thought that it was going to cost us a lot of money. I knew we had $ 0 deductible glass coverage, so I wasn’t worried. I was however determined to find a glass shop that was reputable, professional, and offering some sort of incentive that I could put to use.
So many glass shops offer free hotel stays, and other kinds of garbage as sales incentives, but I was looking for cash rebates or gift cards to somewhere I could use. Luckily I found these guys, who were on-​time, professional, clean, and presented me with my refund check ON-​THE-​SPOT.
Read the reviews of other places offering rebates on windshield installs, and you will find that many of them will not pay you until 90+ days AFTER they get paid, which takes up to 30 days on its own. Plus some of the others make you send in the rebate forms etc. Nothing is easier than a check in your hand on the spot, and that’s what these guys brought me.
My wife had a blast at the mall with her rebate, and the windshield looks as good as new. I would definitely use these guys again, and highly recommend them for their service and ease of use.

If you are looking for professionalism and speedy service, Nick is your guy. He travels to you and takes care of your auto glass while you’re at work or shopping in the store. Thank you Nick! We will definitely refer you to all our friends and family!!!

Rough start but good finish. The windshield of my 2005 Subaru Forester was chipped which started to crack. Late Tues afternoon I spoke w Mark which anticipated the work would be complete by Wed. Late afternoon Wed I hadn’t heard anything and I followed up w a call. Nick returned the call Thurs morning and scheduled a time a couple of hours later. Around 3PM Nick called and informed me the windshield wasn’t in stock and scheduled a time for 10AM Fri. John came to my residence Fri morning. He was friendly, informative, and the work was done in less than an hour.
Mark, on day 1, called State Farm, with me on the phone, and took care of the insurance side of things. No cost to me as I have full coverage.
The process was quite easy just bumpy getting scheduled. All appears to be good with the new windshield.
I learned of them through Arizona Car Wash on Pima & 90^th which. I believe they are contracted with AZ Car Wash.

Driving down the road and my windshield was broken by a large bolt that fell out of a pickup. Nick replaced my windshield in my brand new Escalade the same day and it’s perfect! Billed my insurance, with no cost to me. I appreciate it!!!