Performance Bicycle

I have nothing but great things to say about this shop and their customer service. The evening before a big ride the bolt in my seat clamp snapped leaving me stranded. As my normal, local bike mechanic’s shop was closed, I called Performance (Chandler) to see if they could help in a pinch. I purchase lots of stuff from them, am a member, and do group rides with their group. I was told to come on in and they’d try to help. The manager (Lance) who has always been top-​notch, six stars with regard to customer service, went way out of his way to find a spare bolt that would fit my proprietary manufacturer seat clamp (the ones in stock would not fit), groove the broken bolt to get it out of the hole, refit everything, and get me on my way. If I didn’t have such a long-​standing allegiance to my mechanic, I’d do it all at this Performance shop!

The store is huge, the staff friendly and they have a decent loyalty program. I say decent, because their their loyalty program costs $ 29 per year. Members receive 10% in credit to spend either online or in the store. And purchases made with points are not taxed. The memdership makes sense if you spend more than $ 600 per year. Keeping me from giving Performance Bicycle of Chandler (PBC) five stars, was discovering my new bike had a deep gash in the seat tube after I got it home.

I went there a few months ago to buy a bike computer. I explained that I was a relative novice rider, and that I wasn’t looking for anything to expensive. the salesman tried to get me to buy the CatEye computer, which I thought was too expensive. I said I would think about it. After the salesman walked away, I noticed a different computer that had all the features that I wanted, at a much lower price. When I brought it up to the register, the same salesman was there, and he acted like I was making the wrong purchase.
When I questioned his attitude, he stated ‘Well I try to steer the customer towards the CatEye because it’s better”. While that may have been the case, I think that a better sales approach would be to point out all the products that are available, and of course make recommendations, but also, the salesman should let the customer make the final decision for themselves, and not act like they are making the wrong decision, if the salesman’s recommendation is not followed.

Wow this place is amazing !!! Customer service is top notch. Staff is very knowledgeable and eager to help. They are busy store but when they get to their very attentive to your individual needs. I have never received customer service like this one of employees marge went above and beyond helping me select bicycle components from her personal knowledge. thank you a million times over;) prices are better then other bike shops and Competitive with the Internet .much bigger selection then others. Love this place;)))

I just purchased an electric bike from Performance Bicycle, and it was a pleasure doing business with them! Lance and Margie both took the time with me to explain different options. Their repair staff setup about 5 different bikes to let me test drive. Very friendly and helpful and not at all pushy, which to me is a big turn off from other stores. They were extremely knowledgeable and eager to set me up with the bike that I was comfortable with. I got a great price and with their price matching guarantee, I got the best deal possible. They also have great support options on repair/​tune-​ups to make sure my bike purchase was the right one for me. Definitely going to go back here for accessories and bikes for my kids.

I absolutely love this bike shop. I bought my bike here a little over a year ago. Today I took it in because it hasn’t been ridden for a while. The service department checked it out and got it back to me in 20 min in perfect riding condition. The staff was probably the best part. Extremely helpful and great personalities. Always a top notch experience.

WOW! I am impressed with Performance Bike in Chandler. Over a month ago I had a fall and cracked my Gran Fondo bike. I payed for the damage to fix the frame and when the manager Lance realized my woes, he called the owner Chris Sams who made all my nightmares go away by getting the bike problem fixed without breaking the bank. I will be glad to take all my friends to this store to buy a bike and quality parts. Go see for yourself and you will get the same service and time I am happy to share! Thumbs Up to Performance.

My husband and I have been going to Performance for years. They have really stepped up their customer service and are very personable. The whole sales staff really made us feel welcome. They discussed their return policy which is unheard of in most bike shops. If you don’t like it, bring it back. They are all about the customer satisfaction even after you use or wear it! Finally, a bike store that gets it!
Lance was awesome. The staff made purchasing my husband’s new bike easy without any pressure. He had assistance with finding cycling shoes too. They carry wide sizes for cycling shoes as well which is really helpful if you have a wide foot. He was given some suggestions from the staff about shoes and they allowed my husband to make his own choice, which was very refreshing. We have been in numerous bike shops that you feel pressured into buying something you don’t want to buy. If you have them order a bike for you online, they will put it together for you for free, along with free shipping to the store. You can’t beat that either! Performance is about quality, customer service, and satisfaction guaranteed. They get it!

This is a good bicycle shop, but the customer service is what makes them shine. Decent prices and specials as well. And, it’s right next to Jersey’s where you can get a ½ lb Angus Burger w/​fries for $ 4.99! Nothing wrong with that!!!

I went to Performance Bikes to check out the road bikes. First day I met Dillon who helped out with fitting couple bikes. Few days later when I went to purchase the road bike I met Diana, who herself is a road biker. She is really technical and understood my needs and got me a great deal on an awesome bike! She got the bike ready with bottle cages installed, stem replaced with a shorter one to fit my height, and free water bottles. She also educated & helped with purchasing bike gear — shoes, cleats, gloves, etc and Lance got me great discounts. Later Dillon helped me load the bike on the car which included installing the bike rack on car’s trunk.
Considering I have never ridden a road bike before, I rode 36 miles the first day. The bike was very comfortable & riding it was a sheer joy.
I’m very impressed with the people at Performance Bikes, they are very friendly & knowledgable.

I visited several shops in the east valley and found Performance Bicycle to have the best selection, but their customer service was the most impressive. Jason answered all my questions, no matter how basic– and always had a helpful attitude. He suggested bicycles that were exactly what I was looking for. I have back issues so I tried them all out until I could find a bike that will work for me. Jason was patient and understanding throughout the process. Thank you, Jason. I really love my bike!

Let me start by saying I cannot ride a bike. My physical disability in my legs don’t allow me. For long distance walking, standing, etc, I use a wheelchair. My wheelchair just like bike tires, air filled, etc. Well, I had a flat this week. I went to another shop in Chandler and I have ALWAYS been disappointed with this other shop. Just not friendly, and always expecting me to «know things» already. Well, this other place didn’t have my tubes but had some thinner ones that would work, but risk of going flat easier. I got them, I needed my chair! That was Wednesday ¹¹⁄₂₇. I used the chair twice. Once indoors, and then today ¹¹⁄₂₉ to wheel ¼ a mile. BOTH went flat as quick as you can say FLAT. So upset. So I looked for a new place. I found this place and decided to give it a try.
From the second I walked into Performance, me and my partner were greeted with smiles, took their time to direct me where I needed to go. I met Jason in the service department. He took AMAZING care of us! He answered all our questions, didn’t rush me, didn’t make me feel stupid for not knowing all about wheels and tubes, and helped get exactly what I need, and EVEN something better so help better protect me. I spent LESS $$ here, got something BETTER than the other place. I am SO thankful to have found such a great place willing to help me out and deliver awesome customer service.
I may not be able to ride a bike, but I WILL recommend this place to everyone and I WILL be back to have my wheels services here!

Bike time! I bought a great bike here and the customer service was amazing. Jason took the time to help with any and every question I had. I had asked for thorn resistant tubes to be added and they were really fast with the installation. Will continue to come here for all of my biking needs.

Friendly staff and great specials

I got a bike from here about a year ago. I had a flat tire and the guys came to my house to fix my flat tire! The service is outstanding and I would highly recommend buying a bike from here! Great knowledgeable staff!

I just purchased a new bike for myself and my daughter and the service was great. This will be my new bike store.

I have always liked this place… for most things the prices are good — especially with the sales. The store employees are always very nice, and very helpful. No arrogance that is often found at many other bike stores

This is my husband’s go to place. The sales staff is always willing to talk bikes with you and I’ve never felt out of place going in. I’m a large women and sometimes people can be standoffish but there they encourage you to take the steps to riding a bike.
Today they even helped fix my husband’s wheel.

Yes, Performance Bike is a chain, and generally I’ll go to any length to support my local bike shop, but sometimes you have to do what your wallet tells you to do. I don’t think anyone in town can beat PB’s pricing. I was surprised when I first went in here how big this place is and how much inventory they keep. It’s staggering really. I actually had to make two visits before I made a purchase, and two different salesmen helped me. Both were great, and it’s nice they aren’t on commission because they seem like they really want to get you into the right bike for you. Cool!
So I’m a very experienced mountain biker, but I wanted to get a road bike and I didn’t want some cheap ass big box bike with awful components. My mountain bike is built as a Cross Country race bike so it’s probably faster on pavement than a cheap road bike anyway. I didn’t know crap about road bikes when I went in here, and these guys were very patient and explained everything to me from the beginning up. I ended up purchasing a leftover ’09 Fuji Roubaix from a sales guy named Matt. He was so cool… helped me stuff the bike into a BMW 3 series coupe (hard btw) and helped me do a lot of extra stuff.
The service here is great. They don’t do a lot of really really high end stuff, but they do sell Fuji, GT, and their house brand Scattante. Those manufacturers do make high end bikes, but they aren’t the most amazing fantastic top of the line machines.
I love their service, their low prices, and the fact that I got a $ 1,500 bike for $ 899… woo.

In case you’re wondering, my favorite sales associate, Samantha, works here at Performance. And if you ask her, she’d say that I’m her favorite customer (unless she’s just patronizing me). I’ve been here on many occasions, and am always greeted upon entering the premises.
I purchased one of their bikes (Scattante is their brand name) during a huge sale, and walked away with a rather nice deal. Another great bonus is the Performance club, where you get 10% back on anything you buy, towards store merchandise.
They have a great selection of biking shoes, including my current favorite brand: Sidi. These shoes fit like a glove, but that’s probably because they are crafted from fine Italian leather.
And they stand by their product. I returned a defective headlight, and Nate (whose face recently became acquainted with a mountain trail) traded me up to a better item at no charge.
And if you happen to catch Glenn, ask to see his urban assault bike. Very impressive and not for the faint of heart.