NextCare Urgent Care

The staff — from start to finish was courteous, friendly and excellent in service. I took my son for a sports physical after I got off of work at 7pm. I didn’t make an appointment or checked in online. I just walked in and was able to be seen within fifteen minutes. We checked in at 7:50pm and was checking out, meaning out the door headed home, by 8:40pm. This was relatively easy breezy and I’m glad I went! I would definitely recommend going here!

I made a visit to this facility as it was the only one open on Sunday evening in my area. The facility was nice and clean and I had no wait. The girl at the front desk was pleasant and helpful as was The PA Ms. Luu. I feel like I received good treatment and care from them. However, the nurse (Janice?) who was assisting the PA was absolutely miserable and I feel like she hates her job. Just very unpleasant, unfriendly and almost seemed annoyed. I work in the healthcare industry and I know what a patient should expect. If it wasn’t for that nurse I would give this place five stars but because she was so miserable I give it three stars. Hope the company does something about this sub par behavior.

Awesome facility, the online check in with the text reminders makes things so much better! Everyone was super nice and professional. Didn’t have to wait long at all and the PA Britni was amazing. Definitely going to recommend and return if needed!

Wow, in and out in less than 20 minutes, the staff was super friendly, and the doctor was very thorough. I am very happy with the help my family and I have revived here.

I went to this urgent care last night to avoid the ER, since I couldn’t get into my doctor earlier. The front desk was nice and helpful, as was the nurse who brought me to the back room. The P.A., Yen Luu, was horrible. She didn’t even bother to physically look me over! She did order an ultrasound, but didn’t seem interested in me going or getting the results, despite blood in my urine. I sent a complaint about the whole experience to the main office, because I was completely disappointed, and they sent me a generic email back about how much they care and will look into the incident. If you want actual care, go somewhere else.

8 patients were waiting outside for this location to open this morning. They were supposed to open at 8:00 am. Finally left at 8:15 to go to another Urgent Care.

Worst urgent care ever!!! What happened to this place? Very disappointed! My husband came in on Saturday bc he got a bug bite that seemed to be infected. I’ve had great experiences in the past, so I told him to come here. He got in right away, which is nice, but he was seen by some young kid who barely graduated name Patroung Peou a PA-​C. What happened on having actual doctors at urgent care??? He looked at his bug bite and told him he has no idea what it is, then proceeds to ask my husband if he has AIDS or if he’s did Meth and said they were standard questions. Really!!! Unbelievable!!! The fact that he can’t figure out that it’s a bug bite and told him he doesn’t know, but if it gets worst, go to emergency room. This is outright ridiculous and I cannot believe how incompetent he is! Complete waste of money to get someone to tell you «I don’t know what it is, but if it gets worst, go to ER». I’m disgusted with our healthcare system! So with that said, do not come here and if you do… Ask to see if there’s an actual MD or DO! Not some punk kid that will ask if you have AIDS and use Meth!

You went from getting 5 stars to 0.
After working a 11 hour shift today, my knees were spasming and aching. Since I ran out pain medicine and don’t have an orthopedic appointment until next Wednesday. I decided to call next care because I was in so much pain to see what I can do and they said that I can do back and be seen again. I made an appointment for 10:19 was treated nicely by everyone but one person. Miss Luu, let me tell you something, a health care professional is someone who is caring, shows empathy and concern for the patient not make them feel unwelcome and feel like they are lying about their pain. You Miss are a horrible person for making me feel even worse than I already do.
p.s.
you didn’t get a phone call from Walgreens because I’m liar.
P. s.s.
I’ll send copies of my MRI and X-​ray so you can rest better at night knowing that I was in horrible pain.

Had this thing on my, um, upper back part of my leg where I sit. It hurt a lot and needed to be lanced and drained. This place is five minutes from work so I gave it a shot.
Checked in online for both visits (there was a follow up) and showed up with my insurance card and I.d. Ready, and waited less than 5 minutes each time. I was seeing a P.A./doctor in less than 15. Everyone was friendly, and understanding about my rather embarrassing issue. They were skilled, and cared enough to follow up on the issue two days later (they just told me to come in whenever so I was able to fit it into a busy day).
I’ll definitely come back to this urgent care in the future. They are first class.

I checked in online and arrived when it said to. I was in and out in a half hour or less, with no waiting involved. The staff was very friendly and made me feel very comfortable. I was worried about bringing my toddler there but they were great with her and very nice. I’m sure we will be back the next time her dr is closed.

I went to urgent care and waited and waited, the doctor came in and didn’t ask why I was there. In 10 seconds she said you need to go to the emergency room do I did. Days later (today) I called to set up an appointment to complete my visit with doctor about the reason I went there in the first place which was never handled. Both the receptionist and then the doctor said I had to pay again, I tried to explain that you told me to leave and I was never seen for reason I went there, you told me to leave. The doctor had money on her mind and nothing else, you got your 10 seconds. Bad customer satisfaction, experience. Just about money, they should just put an ATM in there and deposit slips to her account. Oh by the way I pay 30 a month for this service in addition to any visits. Thanks for nothing!

I’ve never had a better Urgent Care experience than I did a couple days ago. The staff was efficient + kind (I was in and out in less than an hour), and the doctor I saw (Dr. Dersam) was empathetic + accommodating; I’m already feeling a TON better because of the prescription she gave me. The office staff even called today to follow-​up and see how I was feeling. It wasn’t a survey, it was simply a follow-​up to see if they needed to do something more. What service!
Bravo, NextCare Urgent Care! Bravo!

I did the online check in after leaving my house, when I spoke with the staff they asked if I could be there in 30 minutes due to the amount of people waiting. I told them I was already on my way and would be there in 10 but no worries I’d wait. As soon as I got there I filled out my paperwork and was taken right back to a room. I was seen and back home within an hour. Everyone was friendly and explained everything to me. Fantastic service!!!

I came here to Nextcare because I was having severe pain in my right abdominal area about a month ago. I thought maybe it was just really bad acid reflux from a really spicy dish I had the night prior, but it turned out, it was not that.
I wish I got the name of the doctor that saw me, but she was very caring, she listened carefully to what I described, and diagnosed it as an inflamed appendix, and she said that I should get it checked out at ER at Chandler Regional Hospital (really close by).
I did exactly that, and it turned out she was correct, my appendix has become swollen I had to get my appendix removed within a few hours. I am really glad she told me that, or else I would have just thought of going home and trying to deal with it, and running to the ER much later.
The appendix surgery was successful and I’m well recovered from it all, I just wish I can find out who that doctor at NextCare was.

Ridiculous customer service. I fell at work last week and the doctor prescribed me some muscle relaxer, I’ve been trying to get a hold of the doctor for the last THREE days to get the prescription changed because the one she gave me makes me all out of wack, they told me they couldn’t do it and I would have to come back in and pay ANOTHER co pay, even when I offered to give the other medicine back. Really? Three days and no response? Pathetic and I will NEVER go back there again. And won’t recommend it to any family or friends.

I can’t say what the wait time is like on a normal day sine I got lucky and went in when it was empty so I was in and out in less than 30 minutes. Very friendly and fast, they also accepted my blue cross insurance so I only had a $ 15 copay.

While I really like their «WAHOO» (Wait at home or office) scheduling, I won’t be going back. I was having trouble breathing and was seen fairly quickly, but was only given a passing glance by the doctor… no breathing treatment, just a really crappy antibiotic prescription and sent on my way. Ended up getting worse and having to go to another urgent care, where I got the right treatment.

I have not ventured out to other urgent cares but i have been to this one about 3 or 4 times maybe. Each time costs me at least $ 80 just to get in but prices have sky rocketed if you do not have insurance like myself. Most of the times i have been to this location it was over my thought of having pink eye. BUT i have learned never to go to this location for this reason. Why you might ask? Because the last time i had gone the «doctor» working had told me i did have pink eye and to put drops in my eye for a week. My eye was not completely closed shut the morning of it was just pinkish even if i put redness drops. So i went home after picking up my bottle from walgreens and hoped to god the pinkness would disappear. Guess what it didn’t. So after a weeks worth of drops and some antihistamine drops to follow up my eye had become ridiculous to where i was just thinking WTH did the doctor do by prescribing this stuff?! it is not getting any better?!
So thankfully at the time i had been working at sears (Don’t ever work there because they will ruin your life and find any way to fire you and not give you unemployment) and had gone to see the optometrist (Who is awesome!) and said that my eye had been so dryed out from putting the antihistamine drops in my eye that i needed to just put moisturizing drops in from now on. He had mentioned a ladys son had hit a pole or something hit his eye not hard enough to mess up his vision but scratch the surface and the ER really told him it was pink eye?! Seriously?! When it comes to things with your eyes i honest to god think that Hospitals and Urgent Care should have their own optometrist in the building before they start prescribing things to people and making the problem worse.

I was leery when I read the previous review, but needed to be seen so I thought I would give it a shot. This guy might have been right in 2009, but I have been there several times over the past 6 months with my family and they have treated us great. The doctors have been nice and so have the receptionist people. After I went there for the normal flu stuff, I had to go back because I had a deep gash on my arm with possible tendon damage. Even though the waiting room was full, they took me back to a room immediately and had the Doc come in to look at it. They thought that I might have nicked a tendon and thought I should go to the ER instead. On my way out, the receptionist stopped me and refunded my copay since I wasn’t really seen by anyone.
I have gone back several times and I have been very happy with the service. The best part about it, they are open until midnight 7 days a week and have a pediatrician at nights.

If you need medical assistance, do not go here.
Last year my daughter had some constipation issues and was pretty sick. My wife and I were worried and brought her in to get her seen. She was also dehydrated, so we wanted an IV of fluids. We waited in the waiting room for 2 ½ hours (I am not kidding) to be seen, after we told them her problems and signed her in. We finally got a room, they asked some questions, and told us they didn’t do IVs. They said the doctor would be in soon to see her. We waited and waited. There was literally almost no other patients in the entire place. None. We didn’t see anyone who didn’t work there. I even opened the door and kept it open so I could wait for someone and they didn’t forget us. After another hour of not being seen, my daughter was really cranky. One of the employees came over and told us we had to close the door because she was too disruptive. They said the doctor would be in. We already paid our $ 50.00 or we would’ve walked out. The reason she was cranky was she was hungry so we finally fed her one of those kid nutrition bars. After another half an hour the doctor came in and said that they only thing they could do for her was an abdomen x-​ray. We weren’t too happy, but we agreed. They did the x-​ray and after another half an hour (it’s pushing 4 – 5 hours now!) the doctor came in and told us she had a mass in her abdomen that was larger than she’d ever seen! She had already called our pediatrician who immediately called our cell phone and told us we needed to get her to Children’s Hospital downtown immediately. We were terrified and so was out doctor. We drove up there really fast through the rain; they took her in, sedated her, gave her an IV (something Urgent care should be able to do!), and ran a CatScan. After the doctor came in to read the results, he asked if she’d eaten recently. Of course, she had. After hours of waiting for an urgent care doc. The mass the stupid urgent care doctor saw was her food bar she’d eaten! She was fine and went home. We have never been back.
Then this past weekend our friend’s son split open his knee at his sister’s birthday party, and the mom immediately took him to urgent care. I wasn’t there yet, or I would’ve stopped them from going to NextCare. But they went down to NextCare for stitches. Two hours later they called us and told us they’d just gotten into the room. A half an hour later they called back and told us the NextCare does not do stitches and they were sent to the hospital. I can’t believe it. What good is an Urgent care that can’t see patients quickly, can’t sew up an incision, can’t use IVs, and can’t tell the patient to leave before taking their money. The receptionist should be able to tell someone not to bother paying $ 50 and wasting hours to be told to leave anyway. It’s robbery, and I hope people read this and don’t go there!