Moon Valley Nurseries

On site service sucked. We were looking forward to buying some trees for our new house today. We asked the sales gal where a certain type of tree could be found. She gave us some vague directions and said she would meet us there in a few moments. We couldn’t find the tree we were looking for and she never showed up. We found her back at the sales shack in front of the cool air they have set up. When asked why she didn’t meet us, she said she had other customers to take care of. With an attitude, she walked us to the trees we wanted to purchase and took off with another customer. I had a question about the two different varieties available and their specials, but she never returned. As we were leaving, we saw 6 employees hanging out at the sales shack, chatting and enjoying the cool air.

So happy with this service so far. We went today to go pick out some trees. They have a special «123 Starter» package that is totally worth it. Overall we saved $ 900 for 3 trees and tree shrubs. Now I can’t wait to get them planted. They plant every Tuesday. Btw. Thanks guys!

Great plants, great service, and great prices. Brandyn was super helpful on our last visit — reviewing what we liked and wanted, and making suggestions for plants that would work well in the places we wanted them. Will be back.

Jason C provided us with excellent customer service. We walked in on a whim not really knowing where to start with our yard and he went above and beyond to show us our options. We’ll definitely be back and look forward to the great service again soon!

Drew is absolutely the best!!! He answered my gobzillion (yes, that’s my word) questions and NEVER got tired of answering them. He is a professional and truly had my best interest at heart. I got a great Elm tree and Lantana’s!!! I am so excited to see them grow and flourish in my yard. I would give this company and Drew, a 10+!!!

Jason Caldwell was so helpful when we had questions about trees we had planted last year. What he didn’t know, he found someone who did. Very nice and professional!

Two palm trees and other plants three months ago. One of the palms did not survive. Contacted Michelle and she took care of it. Planting crew did a great job. Very happy with new tree. They did what was promised.

Once the Sales person realized we were not buying trees that second, he actually said, «I guess we are not on the same page here…» or close to that idiom and turned to leave us. Rude, unprofessional and obviously not a seasoned sales person with talent and capable of rejection. Then a kid in a golf cart almost ran us down flying through the narrow aisles of DIRT and did not bother too slow down for people walking through. The whole place is a joke and under his breath he stated to his co-​workers, «what is her problem» yes, my husband heard you so good luck in your career — you pretty much have zero people skills and it shows!
Wish I could ZERO stars. Cannot wait to go to a real nursery with professionals…

I bought three trees here and relied completely on the recommendation of the staff. Unfortunately I don’t think the choices were in my best interest. One of the trees looked horrible when it was planted but I gave it several months to get established. It didn’t and I was really upset. I finally contacted Moonvalley and spoke to Matt Perling. He was great –offered to provide a new tree and gave me a great recommendation. I was so relieved and I’m glad to finally be looking at a beautiful new tree.
If you go to Moonvalley and are looking for some guidance I would definitely recommend that you go to Matt.

Our family recently decided to stop purchasing plants from big box home improvement stores (for no other reason that to support southwest growers).
I love walking around the nursery and every employee that we encountered eagerly asked if we needed help, and were happy to discuss the plants in question. One particular young man talked us through organic pest control and even gave my daughter and I a clipping for Mother’s Day. The price is a little higher than Home Depot/​Lowes, but we were prepared to pay more and got what we paid for.
I see some other comments about accepting credit cards — they took ours just fine.

Working with Chris E. was an exceptional experience! Landscaping was a daunting task for us to tackle and Chris went the extra mile to make sure we got our entire backyard looking amazing. Chris came to our home and used his expertise and vision to suggest a variety of palms and shrubs to give us exactly the look we were hoping to achieve. We then went back to the nursery and hand picked every item that would be delivered and planted in our yard. The delivery crew planted all of our new purchases and were speedy and polite. We have been back to the nursery a couple times to add on to our landscaping package and everyone we have encountered has shown the same commitment to customer service.
I seldom encounter exceptional customer service but Chris and team definitely exceeded my expectations. I would highly recommend a visit to the nursery if you’re in the market for any kind of landscaping needs.

Top rate customer service from A.J. (his general manager is Chris) who helped me find some fertilizer for citrus trees. I got a great deal and he loaded the bags too. Thank you! Next time I need some new plants, I’m going to Moon Valley.

I have always gotten great service at Moon Valley. About a year ago we wanted to replace some landscaping in our yard. We purchased 10 trees and included the one year warranty. Three died and they replaced them without any hassle. They have always been helpful and pleasant and willing to work with you. We also get our Christmas trees there! Great place. Good prices. Great service.

Don’t go here. Trees aren’t better or worse than any other place, they don’t take credit cards and the pricing is in the higher range. I watched 4 customers turn and walk when they found out they don’t take credit cards. They don’t even square. All this while Moon Valley Nurseries does take credit cardS? In this day and age ridiculous.

Sometimes, they are the only one that has the tree you want, but this is like dealing with a shady used car lot. I would go anywhere else if you can. Tree planted poorly, unstaked — we hope they will survive. Negotiating prices is a mess. They act like you are getting a deal when they throw in what was already free.
They have a cart to take you around, but they don’t use it, so be prepared to hike all over the lot.

I am updating a review posted a few weeks ago regarding the loss of our trees totaling over 2k. We were contacted by Marcus a very friendly sales person at Moon Valley Nursery where he apologized for the loss of the trees and our dissatisfaction. Over a week and a ½ he diligently stayed in touch with us by phone to meet with us at our convenience, determined to make things right and regain our confidence in their customer service. Marcus was always professional, polite and assured us he sincerely wanted us to be happy with Moon Valley Nursery. We can honestly say he went above and beyond our expectations for providing 5 star service and we are again confident in doing future business with Moon Valley.

Big thanks to Will and Carl, the «stump crew», who came out to our place this morning to grind out some stumps for us. Both of the guys were quick, clean and friendly. They left my deck in better shape than when they came, and did a great job. I’d recommend these guys too anyone!

Received excellent customer service from Joe who was very knowledgeable about their selections of plants and vines. We took home some plants and a fertilizer/​mulch starter set. Upgrade one star.
P. S. Our kong rose coleus from this location is still hanging in there despite the gruesome summer heat!

Visited Moon Valley Nursery near Chandler Mall last week on a whim. With a desire to replace a few very messy and destructive trees in our yard, we met Marc when we first arrived. It was later in the afternoon and of course the hottest time of day here on Arizona.
Marc was very helpful while listening to our wants and needs for our new trees; taking into consideration the location, amount of space for planting we would have, shade/​watering details.
While working up the estimate in their outdoor office with wonderful fans… we met Eric the manager of the location.
He was terrific as well and added to the level of desire to truly help ensure we were getting the best trees for our home. He was able to pull our home up on Google Earth to see a birds eye view of the locations the trees would be planted. So cool!
We left feeling great about the purchase we made, investing just over $ 3,000 for our new shade.
We have not had the trees installed yet as we have trees to remove first, so I will review again after we receive that service, but for now, we think they are great!

We purchased 4 large Cypress, a Giant Purple Plum tree from Eric (the manager of that location). Eric helped me hand pick each cypress and even stood next to each one so I could visualize the size comparison of each. Prior to my arrival, Eric «tagged «a Purple Plum for me stating it was the best they had. And it WAS! It was gorgeous! We had a landscaper so we «cash and carried» our new trees and got them planted in our yard.
Our landscaper apparently had not planted many trees and planted ours completely wrong. We contacted Eric and he agreed to have his crew come out and replant our trees at a cost that we agreed on. We also purchased a Palm tree that they planted when they re-​planted the other 5 trees. Unfortunately, due to circumstances some of our trees did not make it. We contacted Eric and once again, they came to our rescue and will be bringing us out new trees.
The integrity of Moon Valley, and Eric are above expectations and we are excited to be receiving our replacements this fall when it cools down. We will purchase our other trees and plants from Moon Valley in the future. (And THEY will be planting them from here on out!)