Mattress Firm Ahwatukee Foothills Village

So excited to get our new Tempur-​Pedic bed delivered! Thanks to Sean at Mattress Firm!

Melanie helped me find the foam mattress I didn’t even know I could afford, and I even got a queen instead of a full because of the Labor Day sale. I would recommend this store to anyone. They are very helpful and aren’t trying to just «sell, sell, sell» like other mattress stores. They really want you to get the mattress that will make you the happiest.

Jeff was super helpful and explained so much. Didn’t feel any high pressure, great experience!

I went in with absolutely no knowledge of different mattresses. I told Jeff I was just in the market and wanted to educate myself a little more and see my different options. At this time he took the time to ask me a few questions to see what I prefer in a mattress. After answering a few simple questions to the search was on. He led me directly to a few different mattresses and then explained the differences, while I was happily enjoying myself laying on all these mattresses. After about 45 min of his hard work we found the right one. I ended up purchasing same day and could not have been happier with my selection but also the amazing experience. Jeff was very easy to talk to and knew his product like the back of his hand. I trusted him and thanks to him we went ahead and made a great purchase. Thanks for the good experience, Jeff!

My husband and I visited this Mattress Firm to buy our first new mattress EVER (young newly weds). Being newbies to the whole mattress buying experience we didn’t even know where to start. The manager working this location knew exactly how to fit us with our dream mattress. Melanie started by asking us our preference when it came to firmness, softness, plush, memory foam, etc, and then explained in detail all the different categories of mattresses they offered. We probably tried every pillow top/​plush mattress in the place which she described in detail the differences and the specifics of each one. We ended up with an amazing Sterns and Foster pillow top mattress that we absolutely love! We received the red carpet service 2 days after our purchase where they delivered, set up, and arranged the mattress how we wanted. At least once a week my husband mentions how he loves getting into bed and being able to fall asleep because he’s SO comfortable! We will definitely be coming back to see Melanie when we start adding to the other bedrooms, she was such a huge help and so patient with us!

I don’t give Unilocal reviews very often, but I gotta say jeff from Mattress Firm is probably the best customer sales person I have ever dealt with. He is the nicest guy and man does he know his stuff. I’ve never met someone so knowledgeable about their craft. He works on commision but you would never know it because he pushed us to get a mattress that was $ 500 cheaper! He let us decide which mattress we wanted and didnt force anything on us and he even threw in a free mattress cover and sold us a gel pillow and gave us a buy one get one free…
Quite honestly Jeff made our bed buying experience incredible. Anyone who needs a bed, go see Jeff at Mattress Firm on ray road right near the I10!

NEVER SHOP HERE!
I went into purchase a mattress over Memorial Day weekend. My husband and I choose one, after purchasing the mattress EVERYTHING went downhill from there! I then did some research on the mattress we purchased and could not find 1 positive review!!! When I purchased the mattress we had them take the mattress to the store where we would pick it up ourselves! They told me that they would call when the mattress had arrived at the store. Silly me I believed them! Even though they had papers all over their desk and no organization skills! This should have told me to RUN!!! I waited for them to call me through Tuesday the day they said my mattress would be there… I then proceeded to wait until Friday! STILL NO CALL!!! We decided to CANCEL the mattress all together which we were told we could do at anytime for any reason. I called and spoke to Chantel who said she would take care of the refund. I asked her if she could email me a copy of the return receipt she rudely told me that they didn’t do that. So I asked her if she could mail me the receipt then. Her basic answer was NO. That she would call me with a confirmation number for it. I don’t think anyone is surprised that they DIDN’T call with this either! Anyone seeing a pattern here! So, on a Saturday afternoon I went in to the store to get the receipt. When I went in there were two other customers there… and the work staff was so confused on everything. I told them who I was and what I was looking for, they said oh she put it right here on the counter I don’t know what happened to it! So overnight they lost the paper! REALLY! They eventually printed out another one with much trouble.
I left still glad I cancelled my mattress with this company!
I have waited over a week to see the refund on my credit card and STILL DON’T SEE IT! I called to speak to them about it and again the staff was frazzled about handling more than one things at a time!
I asked them to have a manager return my call… I am not holding my breath about getting a call back and have now created a do not pay on my credit card!
DON“T DO BUSINESS WITH THESE GUYS! THEY CAN’T EVEN HANDEL A SIMPLE PHONE CALL!!!

I’m very sure that I will never purchase from this company ever again. The following is not the only issue with my purchase, however it is the most pressing. It’s been a month since my return of a mattress that was never even delivered to my home, and they have had unknown problem after problem processing my return which has stalled the return of my money.
First the Ahwatukee Store Manager stopped taking my calls, Mike was great when I was purcahsing but had Clare speak to me whenever I followed up on my return, claiming that corporate was processing it. Then when I called the customer service line, the guy brought me to tears. Between having no information on a month old return, claiming that a Tempur-​Pedic base has no warranty, and refusing to let me speak to a manager, I felt completely de-​humanized and powerless. As if I would never again see my [significant amount] of money.
After harnessing my Google-​fuu, I found corporate accounts payable who admitted my return had never even been addressed (over a month later), let alone processed, and she would bring it to a manager and I’d receive a call in 24hrs. No call. I just spoke with them, only to find out still nothing has been done.
The only things I can do is call, and start speaking up about this unprofessional treatment. I feel completely powerless while they sit on my money, the Store Manager has his commission, and I have nothing. But if this continues I will have to look into further, and more serious, appropriate legal action.
How do you file a collections claim on a corporation?

We checked out the prices at The Dump, the sales person there just were too pushy. and their prices were not the lowest. We checked out the prices at Mattress Firm to see if they were any cheaper. We had a wonderful experience! The salesperson was friend and helpful NOT pushy at all. They had the i-​select model bed that my friend was looking for. They were $ 200 cheaper, delivery was cheaper, and free tempur pedic pillows. SOLD!!! My friend is happy as a customer.

After shopping at another mattress store, we decided to try Mattress Firm and had a great experience. Michael, the salesperson, was friendly and helpful, but never pushy. The prices were reasonable, the store was clean and Michael was great giving us enough time to make a decision. I highly recommend this store.

Clare, the sales person, was excellent. She wasn’t pushy and helped us get an excellent deal on a really, really nice mattress. The delivery guys a couple days later were polite, prompt and super helpful. They forgot something when the delivered the bed in the morning and came back at 9:30PM on their own to bring it to us. Really impressed with the level of service and would recommend to anyone.