KTR

Today is June 16 2016. I have a 3 year Old daughter we live in Arizona the heat is unbearable and very hard on everybody especially children so I was looking for an indoor play ground for a while and this one was one of the options.
I called to check with the staff to make sure that’s it is suitable for 3 year olds and the second thing I asked about is that the possibility for her to play on her balance bike there answer was «yes we have 2.5 year olds that play here and yes she can bring the bike» so I packed up and headed that way I even told them that.
We walked in you are not allowed to go inside before you sign up a weaver which was fine and annoying because the tablets we very slow and I mean veeeeerrrrryyyy slow. Not a big deal, I signed the weaver and I walked back to the reception so she can tell me that my daughter is not allowed to bring the bike here not today anyways maybe another day.
I explained that that’s why we’re here to play on the bike away from the heat and I called and checked with you guys and you said that’s fine I wouldn’t show up if it wasn’t fine because riding the bike is our goal. She’s 3 year old anyways and I don’t think it will be safe for her to play to play with bigger older kids swinging and jumping and falling etc. so she said here is a guest pass for you and your daughter get in see if she likes it. So I took my daughters bike to the car came back and walked through the door and we started to get familiar with the place. gauging what she can play with where and which age groups are there where they’re playing etc.
She was afraid of the trampolines and almost all the other games as a father I was encouraging her to jump here play there even some of the workers were helping and being nice.
The manager saw us doing this so she sends one of the kids that work there to tell us that we can’t play I told him I thought we could otherwise why would you give us a guest pass just to stand and watch plus she’s a 3 year old we barely warmed up to the place please bring the manager let me talk to her.
The manage came she said the same thing the kid said so I told the manager that’s not what you guys explained and definitely not what I understood and I wouldn’t agree to just let me in and not allow my child to play here’s my card send it with someone charge me whatever you want I don’t want to go to the main desk because that implies that I have pick up my daughter explain to her that we are not going home walk out of the door which puts us outside the building then comeback through the main door stand inline again wait for our turn for I don’t know how long just to charge me a fee and give me a wrest band this is my first time in this place I am a new customer and she saw my 3 year old with me.
Me trying to convince her not to send us out she threatens of THROWING US OUTSIDE me and my daughter I told her you guys don’t know how to deal with customers and I picked up my daughter and left to add insult to injury she literally chased us to the door.
This is the worst treatment I have ever had I never had anybody tell me that they would throw me out and my 3 year old daughter and I have never been chased out of a place and I very upset about the way I was treated.
I don’t think they know how to run a business that involve children I think I was excluded profiled and prejudged by the skinny blond manager and I hope they get treated and talked to the way I have been treated and talked to in there place just to see how they would feel about it.
I wouldn’t give them a star but I have to in order to post my review if I could I would give them minus starts and I don’t recommend that place to anybody to go the place was dirty the employees are incompetent and the management was terrible. I didn’t enjoy my time there at all. And thank god I walked out before I get thrown outside with my 3 year old.

When this place first opened, I was blown away by the wonderful staff. So much so that I left a glowing review on their Facebook page and booked my son’s birthday party there. To quote Julia Roberts in pretty woman– Big mistake. Big. Huge.
In the past few months, it has gone seriously downhill. The employees are over it, the music is wildly inappropriate, and my party hostess sucked big hairy ballsack. I did all the work and she didn’t show up until she brought the bill, where she charged me for babies, and siblings who were only there to drop off.
I can’t tell you how badly I wanted to tell the world how bad this place has gotten, but I took the high road and sent them a private message instead. They never wrote me back. They just don’t give a shit. And it shows.

I joined KTR Chandler with a family membership a few months back and am really happy with our experience. From the awesome family time with the kids to the excellent staff David, Aaron, Tiffany, and Anthony just to name a few. They really go out of there way to get to know you and make you fell like truly a valued customer and friend. The place is clean and designed well with tons of trampolines. The parkour area is really fun and the skatepark is really cool. The café is comfortable and the food is reasonably priced. Sometime I bring my laptop and log on to the free wifi and sit in the café while the kids play. They also have a crossfit area also. I recommend KTR to anyone looking for some awesome fun!

Super sick park and everyone is just so friendly I live in Phoenix and drive 45 min because I love that place they help you out if you fall they have pre made ice packs over just a super nippy place

I took my gang of boys here a few weeks ago and they had a blast! I had to drag them out when it was time to leave!
We have been a few times and I rev come d doing the forms online prior to arrival. Make sure you fill out the one for the «Chandler» location or it won’t show when you get there. This was a mistake I made! Although, a tiny bit annoying that I had to refill everything out for 5 people again… I didn’t mind because brooklin was so very helpful. We had two other boys that were ready to go and do she helped me get them inside to play while I finished doing the other forms. She didn’t make me wait in the super long line again to get the other half of my party in. Great service from her! Great staff! Even I enjoyed playing and running around with them.
Pricing is great if you have a big family because the whole gang under family pricing is $ 40 bucks! Can’t beat it!
As a parent of kids in multiple age groups my only recommendation would be to have a few cameras through out the place that transmit the other areas of the arena. It’s a huge place and although I was running around with my kiddos it would be nice just to hang out in the adult waiting area LOL! It’s a huge place and you can’t always see what’s going on In the other areas. It would be nice just to be able to look up and see the skateboard area and the trampoline pits etc! Over all awesome!

I have been bringing my four girls here since they opened a few months ago. They’re ages range from 10 years old down to 10 months old. It’s nice to have a fun place where all four kids can play, despite their wide range in ages. However, I only give this place 2 stars because I have more negative things to say about this place than positive.
The staff that is on the floor supervising the play seem to not have much interest in their job. For example, this past Friday I was playing with my 2 year old in the 6 and under area and watched the staff member sit and chat with her friends the entire hour we were there. Not once did she tell the older children above 6 years old that it was a restricted area. She didn’t even stand up from sitting at the entrance!
Sadly this is the norm here. I wish I could say I’ve seen the staff actually be useful out in the play areas but I have yet to see this.
Also, I am shocked at the music choice they play. Every time. It’s full of sex references and curse words and is never edited. This is a place for children right? Can they not just play radio edits and not gangster rap EVERY time we come in? Yes, every time. I’m lead to believe this is their standard.
Lastly, I wish they offered better pricing. Not that it’s expensive but there is a session that goes from 4 – 6. We showed up at 5:15. We had to pay for the full two hours even though we only had 45 minutes to jump. When I asked the front desk what happens if we want to stay longer, she told me we have to purchase an all day pass. $ 33 per person! On top of what we paid for the 2 hour session! This seems wildly unfair. We were charged two hours of play for only 45 min of play in a poorly managed indoor gym for children blaring obscene music. I think I’ll opt for Jump Street from here on out…

This place is Disneyland for not only kids of all ages, but adults too. The place is enormous and state of the art. And honestly, very reasonably priced, especially considering all that it offers. From stunt double landing bags, to slack lining, ninja warrior course, air floor, mega tramps, and skatepark, this place is too much fun. I’d definitely recommend to anyone! You’ve got to check it out.

We came for my nephew’s 6^th birthday party on a Saturday at 4pm.
Good stuff:
The kids loved it, it’s a great place to burn off some serious energy! They can have total free play, or the staff will announce group games over the intercom (like crab tag, I remember playing when I was a kid at day camp). The trampolines are awesome. So incredibly bouncy.
Other stuff:
–some of the staff was kind of attitude-​y. I would think this job is perfect for high schoolers, and anyone who enjoys kids, and high energy. Both one on one, and over the intercom, the tone was that of someone who is annoyed. I could hear the eyes rolling.
–the music was kind of inappropriate for kids. «The Hills» by the Weeknd??? Whoops. How did that make the playlist? Not saying that they have to play Zipity Doo Dah, but that is a poor choice. And I like the Weeknd.
–my sister-​in-​law paid for 2 hours for the party, and that only comes with 1 hour in the private party area, the other hour being for play. She seemed not to realize this, so not sure if this was clear when she reserved the area.
–prepare to fill out a lengthy waiver at entry on an iPad dock. Kind of invasive, email should be optional, not required. But I get it.
4 stars, because the negative stuff is what an adult is more aware of than the kids.

Best investment ever! At first I was really hesitant to spend $ 200 a month for a family membership, but boy am I glad we did! It really pays for itself. My kids are there every other day. They take different lessons from ninja warrior classes, parkour, tumbling and skate or scooter lessons! I gotta say one of the things that makes KTR a great place is the staff. They have attendants at every station making sure kids are safe and they really interact and play along, and help them with the different courses. Especially in the 6 and under area. If your child is going to take skateboard lessons, Nicole is an amazing skateboard teacher.
They have an MC she’s awesome! She gets the kids together for activities every 30 minutes, dodgeball, tag, etc… The ladies in the front are so friendly and the two manger ladies are so nice and take care of any concerns! They also have a café and lounge area with wifi! The café has so many food and snack choices, it’s seems like they are always adding more to it. I have my fingers crossed they will start selling ice cream! ;-)
The café staff deserves an A+ for being so friendly after dealing with kids all day. I should mention what sealed the deal for my husband, was the tv in the lounge area. He was able to watch March Madness games while the kids played.
They also have a gym or cross fit gym I’m not sure what it is. It’s a little intimidating I’m not going lie, which is why I haven’t tried it. I’m not sure if you need to come in at certain time for classes or you just jump in and use the equipment. I want to give it a shot sooner or later. This place is great family center, I’m so happy I found it!!!

Had a birthday party here and wanted to share some feedback…
Pros:
— dedicated area for parents to hang out for the entire party time (not just during eating)
— staff was responsive and helpful
— kids had fun of course
Cons:
— pizza is from Hungry Howies which is not the best and you could only order pepperoni or cheese (no other kinds). Would have been nice to have a different pizza choice for the adults.
— they brought the pizza at around 11:15am (party started at 10am) which means the kids had to eat quick and serve cake and then the staff came up at 11:45am to ask us to leave the party area so they can clean up for the next party. Doesn’t leave much time for eating. Pizza needs to arrive earlier.
The owner/​general manager however is super nice and receptive to all feedback so I am sure it will improve as time goes on. Would recommend tho …

This place is very fun for kids but has some major issues. There are three areas for members of the family to sit who are not participating (i.e. Adults). Unfortunately two of them are off limits — special parties only — even when there are no special parties. That means for most adults there is no place to sit. But worse than that is that there was a group of older kids bullying my grandkids and the staff they complained to blew them off. I think the concept is great but the actual experience not so much.

Seriously my most favorite place to take my kids. This place blows my mind, I’ve never seen anything like it. The café is awesome, movies are playing! My toddler LOVES the toddler area. My boys love the parkour & my daughter loves the trampolines! The skate park is sweet!!! The kids that run the place are so fun & engaging. My kids adore them! This place is genius. And their party rooms are super sweet! Our next birthday parties are already booked. You need to experience this for yourself!!!

I would like to give them five stars. My kids love this place. Let me tell you why I am giving them one star.
I have four kids, two of which were born monkeys. When I found out about KTR Mesa older said monkey was ecstatic to start parkour and get to jump off of and swing on things. It was a bit far for us and so we have been eagerly awaiting the opening of KTR Chandler. The two places work differently. KTR Mesa you pay a start up fee and then pay per class per child. KTR Chandler you can come pay for one session or one day pass or you can buy a monthly membership for individual or family. We thought $ 200 a bit pricey since we were originally just looking into it for one or two kids but when we saw all the amenities we decided to splurge and see where we could cut costs elsewhere.
We already have a home weight gym and cardio equipment at home for the adults and I have a separate gym membership but still the X-​fit classes sounded promising and my husband was excited to act like a ninja warrior on their rings and such. We figured we could get in 1 – 3 days per week and spend some time lifting weights or doing rowing machines while our kids were thrilled to have pollen-​free trampoline time, parkour, and a scooter park where they weren’t in danger of getting run over by cars.
I love almost everything about this place. It is well staffed, good rules, good lighting. The music is a bit loud for my tender ears but I can see how it’s appropriate for it’s audience so I can deal with it. There is only one problem. I have a hard time making it to their X-​fit classes because of my schedule. No sweat. I make it to my other gym at their class times and I usually lift weights nights with my husband. Saturdays, however, we go for at least a couple hours in the middle of the day or in the afternoon. Today we went in and decided to do our weight lifting so we wouldn’t have to do it tonight at home. The problem was that every Saturday I have gone, there is a male staff member in there lifting weights and he is quick to tell you that it «closed.» One Saturday I asked if I could just use the rowing machine and he assented. I noticed he also pulled down the garage door soon afterward to separate it from the rest of the arena so no one else would get too curious. This week there were some couples in there lifting so I told my husband we should also. There’s plenty of room and plenty of bars and weights. One problem. The sound system in the fitness area is separate from the rest of the arena and this apparently means that the gentleman who counts himself in charge in there puts on his own music. Which is obscene. I mean, I don’t think it could have been any more obscene. Luckily, due to the level of the music in the arena, despite the door to the fitness area being open, it isn’t TOO OBVIOUS though not entirely unhearable that the F word is being used 100 times per song and that the B — s are being F — – by the rapper/​hip hop songwriter in the lyrics. I came in at first and did 25 minutes of rowing and the first song was truly terrible so I asked him if he would change it. He did. The songs got a little better for a bit, but by the time my husband came in to lift weights, the F word and the «whores» had returned with a vengeance. I finally asked him if he wouldn’t change the song again and he thought for a couple seconds and replied that actually the fitness room was «closed right then so he could listen to whatever he wanted.»
Well now, I thought I must be confused. I hadn’t realized that when I signed up for a membership that we were only allowed in the fitness room during class times. After all, I am paying monthly gym fees. I only pay $ 28 at my regular gym and that includes child care for four kids. They let their members lift weights without individual supervision there! I went to the front desk and asked when the fitness room is open during the day. Are there certain hours that it is closed? She said that during the week there are certain hours that it is closed but on Saturdays it is always open to members. Sometimes the garage door is down but you can always find a staff member and they will open if for you. I told her about the gym jerk making the business his own personal gym complete with his endearing playlist and she said she would talk to him. I assume she did. I noticed that the men closed the garage door soon afterward for some privacy. I was tempted to go ask her to open it so I could go finish my work out but I have a personal policy about not living heavy weights when I am angry. I think it leads to injury.
So, if you are coming here only for your kids, this place is for you. But if you have some delusion that you are going to love every staff member in this place and that the place is run with members in mind, you should probably think again. Personally, my $ 200 has already been paid this month so I’m sure going back there next week and this time I won’t take no for an answer when it comes to the obscene.

1. I tried to redeem my Groupon here and the trainee must have processed it wrong because she told me it was already marked as redeemed. They finally let us in though!
2. We were told that skateboards and much of the other equipment mentioned on the website were not included at all. You have to bring all of your own stuff.
3. I did bring my BMX bike all the way from Las Vegas to use here and they refused to let me use it any day during my trip because the dates I’m in town are «not BMX night». This was never mentioned.
4. The entire gym area was CLOSED and they told us the gym was NOT included in our Groupon deal although the deal clearly states that it includes unlimited facility usage. We did not know the gym was closed when we arrived so we tried to go inside to use the equipment and were VERY rudely turned away by some oldish guy.
5. This place is RIDDLED with 8 year old kids.
Plenty of better places to see, don’t waste your time here.

If you have kids, it’s impossible to recommend this place enough. For starters, the place is huge and has everything a kid could want and things can get a little crazy here, but in a good way. Everyone is laughing and having a great time. The staff is fantastic and do everything they can to make sure everyone is enjoying themselves. Far to many things in this place to go into detail so I’ll end this review by simply saying, go and have a great time.

This place is a dream come true. Perfect for the whole family activities and a very fun environment for all ages. One of the best indoor parks I’ve ever seen has good street obstacles as well as a mini mega and a very fun bowl to shred. Always music playing to hype you up with fat bass drops. Good price for the day as well. ¹⁰⁄₁₀ would recommend to anyone and everyone.

What an amazing facility!!!
Wow! Easy check in, the facility is immaculate! The kids had a blast! Fun for all age kids. I brought a 7,10,11, 15 year olds with me. They brought their scooters too which are really fun. Open gym is from 10 – 2 today, 2 – 6, 6−10pm. A lot of different time frames available. $ 20 for each kid, that is only $ 5 an hour!
If you get a chance to check it out I would highly recommend it. Also, the café area for the adults is quite relaxing. Comfy couches to relax while the kids are playing.

KTR is fun and unique. Love the parkour areas. We haven’t tried the skate park yet but it looks awesome. So glad this opened near our house– we plan to go often.

We just got home from having our daughter’s 9^th birthday party at KTR and I cannot say enough good things about our experience. From the quality of the facility to the fantastic staff, the party was a great success.
I especially would like to thank the staff for their attentiveness and effort. From check-​in to walking out the door, we had someone looking after us.
This is a place that wants your business and it shows. I highly recommend KTR for any age birthday party.