Dunn-Edwards Paints

Had such a wonderful experience here! Received a letter from my HOA to repaint which it informed me that Dunn Edwards carried our paint schemes. So naturally I made my way to Dunn Edwards. When helped, i was informed that our HOA schemes were only available online. Bummed I made the trip, the associate, Shannon, didn’t hesitate to take me online right then and there to review my schemes on their computer. I was very appreciative!
Once reviewing for 10min or so, the Professional Paint Advisor, Andrea, returned from lunch in which I was introduced to her. She took me over to her desk, pulled up my HOA again and guided me through the 30 schemes down to my top 2 in a matter of no time. She definitely knows her color and will not let you pick the wrong color for your home! I came in thinking picking colors was going to be the hardest part but it was the easiest. Though her appointment arrived soon, she turned me over to another associate, Hayley, who reviewed the different paint grades and sheens. Talk about customer service!
Thank you Dunn Edwards for you exceptional customer service & knowledgable employees! This is another reminder why you’re my go to for my paint needs.

We re-​textured a small area in our bedroom which meant that we needed to touch up the paint. Sounds easy enough. Turns out it’s not — no one, I mean NO ONE, can match my prior color. Totally bummed — but I go to Dunn Edwards — the initial salesman isn’t very helpful. I felt like I had to convince him to sell me paint, BUT the paint technician is a doll. He walks me around the store to see if we can match my paint, and when that doesn’t work. He goes the extra mile to solve my problem by matching the base color. What a guy. The reluctant salesman rings me up. And off I go.
Well, I’m lazy. What can I say. I didn’t prime my freshly textured drywall, so it sucks up the paint like a sponge. I call the store the next day and order another gallon. Again, the sales person isn’t very friendly (this time it’s a girl) and she acting as if I’m bothering her. She seems very put out that I ask her to look up my prior ticket, and is snarky when I read what the original salesman wrote on the first receipt. Ok — everyone has a bad day. No problem it’s ordered.
The next day a new sales lady helps me. She quite friendly and when she rings me up she tells me a price $ 10 greater than my original gallon. I tell her so, and she tries to justify the new price. I then direct her to look at my original invoice. She then gives me a line about the 1^st employee was new and didn’t know what he was doing, but that she would sell it to me for the origianal price. (Clearly not the truth.) I get home look at the 2 cans side by side and notice they are 2 completely different paint grades. The new (the $ 10 higher priced one) is a higher grade. Can you guess why it was $ 10 higher? I then look at the paint color grid and they were not even mixed the same, but I make sure and paint 2 color patches on my wall. Totally different.
Ok. I’m mad now. I head back to the store.
This time I calmly but firmly speak my mind. I apologize to (a different sales person, I believe he was a manager) for being rough with him because he hasn’t done anything wrong. This is why I’m so happy with Dunn Edwards…
Frank, the manager, I believe, listens to my story, apologizes for my continued bad success in the store, refunds my money for the gallon I just purchased, and give me the correct color and grade for free. THAT’S CUSTOMER SERVICE. Thank you Frank. You are the reason I will continue to shop at Dunn Edwards. Did I mention — they really have great paint too.

They really helped me identify the colors and gave me a great recommendation. My project came out great and was cheaper than the big box store paint I had originally got. The line at the checkout was mega long, and waited fifteen minutes to check out. So dropped it down 1 star because of that.

When we hired a painter to paint the main area of our house this was the place he sent us to buy the paint. I think some of the other reviewers implied that because their painter used Dunn-​Edwards paint that means it must be really high quality. In reality it is because they cater to professional painters and contractors and offer loyalty and volume discounts. Anyway, now we are stuck going there repeatedly so that we can get the same paint for touch ups or other areas that need to match.
I don’t think their paint is superior to Benjamin Moore or Sherwin Williams. And the service at the store is not good. I have been in there multiple times and had to wait a good long while for someone to help me only to find that they couldn’t answer any of my questions anyway. And their painting supplies (brushes, rollers, etc) are very overpriced. For your basic project just stick to Ace Hardware or Lowe’s.

I first became aware of Dunn-​Edwards paints when our first home was being built. The reputation was that the paint was consistent in color, covered well, and lasted long. That seemed to be the case, so when we built our new home we had the painter use the same paint. It turned out that was his preferred brand anyway. And it has held up well. Since then we’ve repainted one room (for color change) and came here to do it. Now we’re looking to repaint the garage, so we came here to get color samples. We will be buying their paint again for this project.
Pricing is comparable to (or better than) the higher-​quality paints carried by the big box stores, and vastly better than their base-​line stuff.

Call in your order for a fast pick up. Read the labels on the cans here, then when you’re at Lowes or Depot read those Warnings, you can have a healthier home by shoping here.

WTF… half an hour total to get a color match paint in an empty store? Even my friend got testy with the whole experience (that says alot when a completely uninvolved person is annoyed). The lady brings the can to the back area, and I hear her chatting away forever, until I start haunting the employee area does the can actually get to me. And then she forgot to tell them the original formula was 125% strength, which I’m trying to figure out if she did it right. She snatches the can from me just as I’m trying to validate the old vs new label, and I don’t see her again for 10 min… and she never comes back out to tell me if the formula was right or wrong. I’m just left hanging around w/​no other avail employee (someone else actually walked in) to at least ask pls followup w/​the lady in the back, who I can still hear chatting away w/​the paint matcher guy. Seriously poor customer service. Worst part, they did not mix a new can of paint… just squirted in 25% more tint and slapped another label on the can… chinzy and it was her error.
I went to Dunn Edwards (vs my standby) cuz I needed to color match what the original home owner’s used, but no screw top lid + poor customer service = not coming back when I’m applying new paint.