Drs Goodman & Partridge OB GYN

We come to the worse day of my life (also known as the day before my son was born) After putting my foot down and asking for real solutions I got scheduled with a fetal and maternal specialists so that maybe they could help some how (spoiler alert they didn’t! Also don’t go there, their name is Maternal Fetal Medicine of Az). I had a noon appointment with them, and clearly since I’m was a referral they knew I was there because of this debilitating back pain that I have, and yet I waited almost 30 minutes past my appointment time to be seen. The doctor that saw me there was a piece of work. She basically accused me of being a drama queen and that I gave Dr. Nieves no choice but to send me to see her because I wouldn’t stop complaining. My husband and I were both shocked at how she spoke to us. She said there is nothing she can do, only a neurologist could clear me for early delivery. So a complete waste of my time. At this point I’m 38 weeks pregnant, utterly miserable, in the worse pain I’ve ever felt and I’ve had 2 csections at this point. So I broke down, my stress and anxiety took over and I could not control myself any longer. I was hysterical, frustrated, angry, sad, mad… you name it. So they sent me to the hospital (oh and didn’t even bother to see if that one had the doctor that could actually determine early delivery). So here we are a 45 minute drive later sat banner Ironwood. No neurologist, so nothing they can do. At this point it’s 8 pm (I hadn’t eaten anything since breakfast). The goodman and partridge doctor there was even more awful than the specialist. My husband was upset and worried and this woman cussed him out because he told her she needed to do something. She told me that I should just call my old doctor and see if they would deliver me since they were so great. I mean just awful. Who says something like that to someone in pain who also happens to be caring a child!?!
They sent me to Chandler Regional (great hospital and amazing staff) to see the neurologist that they supposedly called. They said I needed to report to ER. But when we got there they had no idea what we were talking about. The amazing staff at chandler regional jumped into action because they could clearly see that things were just not right. At this point all the stress, anxiety, lack of food (who knows) was making me have contractions. Strong ones about 4 minutes apart. After having multiple csections the risk of my uterus rupturing due to contractions was higher. So naturally I was worried. They take me back to the maternity triage (the nurses were amazing) they call the goodman partridge doc on call for that hospital who clearly didn’t want to be bothered. Because here I am having contractions, true and true contractions and she wanted to wait and see what happens. I can’t give birth naturally and labor can for from 0 to 100 fairly quickly. That’s why as a scheduled csection they don’t want you going into any sort of labor. So after hours of contractions at 4 minutes apart the charge nurse (who is clearly not being listened to by this doctor) comes to ask me what I want to do (I think she needed me to ask for the doctor to come see me to make her get off her ass and come to the hospital), so I told her I wanted the doctor to come here look at me in the face and tell to why I needed to continue having contractions risking serious complications to me and my baby. Of course at that point the amazing charge nurse had what she needed to make the doctor come. While this is happening the sweet nurse I had told me how awful she felt for me and that she sees this kind of the thing with the doctors from this practice all the time. Like they just don’t care about their patients. So finally at 5 am the next day I had my very healthy and sweet baby boy. My hospital stay was great because chandler regional is a wonderful hospital and the nurses work for the hospital not this awful practice

DO NOT GO TO ANY Goodman & Partridge or MomDoc Midwives Locations. They have HORRIBLE customer service. You will never get a return call back from a Doctor. The business office may call you back 3 days later to schedule.
Every appointment that we had seems like a 1^st time appointment. They didn’t know what was going on, we had to repeat things over and over again.
But most severe is the issues with medical records. Mom has NOT BEEN PAID by her employer for over 2 MONTHS b/​c they will not send the medical records to her insurance. The insurance company has faxed, called, and mailed requests multiple times during a week for 2 months straight. We have called the Dr. Office every single day for weeks. We went to visit in person. We keep being told they will do it today and it never gets done.
We have been told that our Doctor has been out of the office for over 3 weeks now and they can’t send any records because he didn’t make any notes in the records. And they have to wait for him to return. Yet they have no idea when he is «returning».
How do you have a new baby, new expense, and can’t get a paycheck to pay bills for over 2 months because of their crappy and lousy service.
STAY COMPLETELY AWAY.

Theresa is awesome, but the billing department is horrible. My insurance recently changed, and the office no longer accepts it. I didn’t want to switch providers because I was happy with Theresa. I called the office to ask about the cost for an appointment would be, and they quoted me a price. I paid it in cash when I went for my appointment– only a consultation, no procedures were done, and got a bill a week or so later for nearly 500 dollars. It did not reflect my cash payment, and did not explain what exactly I was being charged for. It left a poor taste in my mouth and I will not be returning.

***PLEASE DO NOT GO HERE****
everything about this place is BAD. i am now 10 weeks and 5 days pregnant and i‘ve had a horrible experience and am switching doctors. it took them one month to get Prenatal vitamins prescribed. ive called with several issues and they never call back in a timely manner. I had spotting and they refused to use a doppler machine on me to give me an ease of mind. i had to complain in order for them to do an ultrasound to make sure my baby was okay. then to put the icing on the cake i requested the medical records for my new provider and they said i never signed an auth to the new provider. then when i called the girl in medical records Damaris said she never said that and i had to make her put me on hold to call the chandler location to get the auth. then she said she would get them out right away which was yesterday and the new provider never received anything. I called and she said she sent them (COMPLETE BULLSHIT) i asked her to send them to me and she denied me my own records. I told her to send a new auth so i provide my fax to get them sent to me and finally after putting me on hold for 5 minutes she came back and took my fax. now lets see if i actually get the auth and my medical records before my appt this afternoon with my new doctor.

When I moved to Arizona in 2012, I thought I’d never be able to replace my awesome Dr. in Texas that I had been with for 14-​years. I was pretty on-​nerve about having to meet and learn to trust someone new, and then I found GOODMAN & PARTRIDGE… suddenly it all felt like home again. My anxiety, nervousness and uncertainty fell to the floor upon my opening the door on my 1^st visit. There’s no check in desk with a traditional receptionist in this office, but rather you enter into it as if you are entering someones living room at their home. However, the nurse on duty that approaches you to check you in reminds you, this is a place of business and not your GF’s home.
My gynecologist is Dr. Partridge and while I’m sure all of the doctors on staff are winners — DR. PARTRIDGE is the absolute best! And I’m not just saying that because his name is in the building — this guy has 30+ years of experience & ‘over-​the-​moon-​and-​back’ bedside manners. I was genuinely comfortable. His nurse/​assistant was FANTASTIC too. Truth be told, upon leaving I felt silly for having been nervous in the first place.
Dr. Partridge listens to me, talks back to me (not at me), and follows through with care. I understand that he’s probably quite popular, since their practice has several locations, but I’ll tell ya what — he treated me like I was maybe, 1 of his 3 patients, total. His manners are so unbelievably personable. I thought I’d never be able to replace my awesome Dr. in Texas and then I met an awesome Dr. in Arizona.

I ignored reviews I had seen on Unilocal regarding this place and I am telling you DON’T. When I visited I was cash paying and did not have insurance coverage yet. They gave me inaccurate price quotes and continued to bill me for either services not done or services already paid for. They ordered unnecessary tests and a 3D ultrasound when I was about 5 weeks pregnant. We felt as though the ultrasound tech was rude and health providers incompetent. We saw them twice before seeking other care. When we proceeded to have my medical records sent to the new provider they took almost 2 weeks to do so and the staff was rude and unhelpful to my husband and I. I tell EVERY pregnant women my struggle with MOMDOC so they can avoid the same nightmarish experience I had.

Lisa Barr is unprofessional and do not recommend anyone taking a teenage daughter to her. She manipulated my daughter and questioned her decision. When confronted with the facts, Lisa Barr walked out of the room on us The nurse also lied and called my daughter out of the room to give a urine sample when instead they asked her about a request that had been made instead. Extremely unprofessional and have been reported to the medical board.

You will never get called back by your appointment time. And you will sit in the back for close to an hour before you see a doctor. The nurses are loud and rude plus the doctors just argue with you over the stuff that is going on I will never go here again
I finally found a doctor that will listen and will answer questions. I will go back as long as Theresa works there

Of the six appointments they have made for me they have canceled same day on four occasions. Also it takes 2 weeks to lab results back (nice to walk around not knowing that you have a severe uti possible kidney infection while very pregnant… And I was!) going to go to another doctor and get the health care I deserve
They have «cute» sinks though

If I could give them no stars I would. I just called to get a price for a procedure that I need and at first the girl told me she couldn’t give me prices because she had no idea what procedure I needed. I had to inform her that I knew what procedure I needed. DUH! She then gave me the price and then told me it would be $ 250 if I needed a shot. I asked her if that included the medication and she said no. I don’t have insurance so obviously the cost of things are important to me. This is the reason healthcare is out of control. $ 250 to administer a shot? Give me a freaking break. Trust me, I will go somewhere else!!!

DO NOT GO HERE!!!
the doctors are horrible, always in a hurry as if you are a waste of time. My boyfriend and I would come in and they would make us wait 30 minutes if not more to be seen from our appt. they had told me that I had blood clots in my placenta which was false they billed my insurance company so much money saying they did a 3D ultra sounds charging my insurance 628 dollars and myself 341 just to read the scans… never informing me that my insurance would not cover the ultra sound. when they even told me about my blood clots they were rude and just didn’t really care to make you feel better. I am now 36 weeks and at a completely different place my doc is amazingly nice and I regret not browsing around I would keep telling myself that I was almost over my pregnancy but having someone so sweet and understanding take care of me now makes me feel so comfortable not only that this doc will follow you your whole pregnancy and at mom doc they would hop around much more confusing to keep up with you and get to know you! don’t go through the bill stress and rudeness start somewhere new!

I originally chose this office because it was convenient and the reviews overall for G&P were decent. The nurses were nice overall, but the various Dr’s were lacking in bedside manner, professionalism and empathy. I always seemed to have to re-​explain what was going on (various fertility tests which G&P had recommended) despite having everything in my electronic records. Medical records and documents seemed to get lost (some still are) over the last several years. Billing was always a cluster. Now that we’ve moved out of state, I’ve had to send records authorizations multiple times. I also requested copied be mailed to me in November prior to our move in December. A couple of weeks ago I was told that there were never authorizations on file. Today I was told that I had signed an authorization and that all of my records were mailed to me… they were not received. (Which means all of my sensitive health information has been floating around the USPS yikes!) I switched G&P offices to the Gilbert location last summer, which was a better experience overall. The Dr’s were empathetic, professional and courteous. They seemed to genuinely want to be there. Unfortunately, the records and billing for all locations are centrally managed are still a mess.

PLEASE DONT USE THIS PLACE! If I could give this place less than 1 star I would.
they will bill your insurance for things that were not completed or didnt need to be done. After months of dealing with my insurance and fighting with the Dr office I am going to have to pay hundreds to prevent my credit from being damaged. WHAT A SCAM. The staff is very RUDE and COLD. they dont call you back, I have request meeting with the Dr and the Staff member that was there BUT NEVER recieved a call back.

Dr. Ference delivered my daughter 4 years ago and at the time she was with Goodman and Partridge. Right after her birth, we found out Dr. Ference had switched practices. Since I was pleased with Goodman and Partridge up until that point, I stayed with them instead of trying to find Dr. Ference. I made a big mistake. I never had any issues with the staff at Goodman and Partridge but the billing practices are horrendous. Since we have changed addresses a couple times, I wasn’t getting bills from them. I also knew my insurance covered yearly exams at no cost and wasn’t worried. I finally got one a little while ago and was shocked at the amount. It was over $ 400. It seems there was a little bit of a balance of like $ 15 from one of my visits. Once it wasn’t paid, it started charging a $ 30 fee every month. I never received a call once saying I had a balance and my number has not changed. Of course they wouldn’t go to collections because if they get somebody to pay it, why would they go to collections. I also had setup another visit in between and nobody mentioned my having a balance. That second visit was actually done at 6 pm since they advertise late appointments available. What they don’t tell you is that they charge extra for this and it won’t be covered by insurance. So I also had that charge on top of the monthly fees. I have been fighting this ever since I found about it. I am not sure it’s actually legal to charge a monthly fee that is higher than the outstanding charge. Now I have tried to call billing but the person I need to talk to is never there. I will admit that the ones I do speak with are very polite but they keep saying they can’t do anything. I have left messages and am still waiting for my call back. Needless to say this has caused me to look up Dr. Ference and I have found her. I just scheduled my next exam at her new practice. I do agree that I owe Goodman and Partridge a little bit of money but refuse to pay all the fees. Hopefully we can come to a settlement. At this point I would even consider half just to get them out of my lives (even though I don’t think they should get maybe $ 40 in actual visit costs and 4 times that in late fees).
I agree with others that say they would give less ratings if possible. The only reason I gave one is because of their staff so far. There are nice people that work there, but their billing practices have to stop.

My wife went there 3 times, and they couldn’t figure out whether or not we had a copay. When my wife tried to sort it out on the phone, they put her on hold for 45 minutes, and then hung up on her twice, before finally she got a manager on the phone.
She also got a test done and rather than tell her the result over the phone, they made her come into the office to get it, and then billed her for the 30 second visit.
I’m shocked they’re still in business with this many horror stories. I wish I’d checked Unilocal earlier!

My Doctor here is wonderful. i would give her 5 starts!
the staff can be cold… the MA’s are not great. they are not friendly. but Dr Rynoso makes it all better

I just got off the phone with their billing department and have successfully settled charges from over a year ago. The ongoing saga began when they billed the wrong insurance company (i.e. my old insurance) and they denied the claim. I never got a phone call, just a bill in the mail a couple months later. Then a new claim to the new insurance but they forgot to resubmit a portion. So, more bills but a lower amount this time. Coincidentally they dropped my new insurance carrier which made it even more complicated. Argh!
Anyway, that particular situation is not the only reason for the two stars. I wholeheartedly agree with the other reviewers that you are treated like a number and not a person here. I am not just talking about billing. From scheduling and office staff to the nurses and doctors the entire experience is not personal at all. Now, the reason they get two stars and not just one is that for a while that is what I wanted. Since I don’t have kids (or any plans to have them) I was just coming in for my regular check up and to get my birth control prescription. So, I wanted a quick in and out experience. And because of their huge staff they can almost always do same day or next day appointments. That is a huge plus if you are like me and wait to schedule the appt until you are at the pharmacy and suddenly realize you have no more refills. However, the downside is that you almost never see an actual Dr and the RN/​PA that I saw was different every visit. There is no chance to build up a rapport. Now that I am getting older and have more health concerns I want a doctor who can take more than 2 minutes out of their day to actually talk to me.
I won’t be going back regardless since they dropped my insurance but the bottom line is that Goodman & Partridge is not the best gyn office out there but they are far from the worst. If you want to be able to schedule an appt for your yearly PAP with zero lead time this is your place. I probably would not choose to use them as my OB, though.

So, prior to our visit we waited for our confirmation letter of insurance. Wheww, done deal.
Made appointment and filled out the paperwork, and could see us as early as Saturday !! Wow, we were thinking, But then when our Sat appointment came in, they asked us for insurance AGAIN, so by this time we have our actual card and give it to them, they“appear” to verify something and give it back to us. Our appointment didnt go so well as there was no heartbeat, but all samples and bloodwork indicated my wife was pregnant, so we did a few more blood tests, a week later when we should have gotten the results, we got a BILL from LABCORP and The Dr office, nothing went to Insurance? WTF… ‚
Ok follow through a couple more appointments to make sure there is no embryo etc etc, and finally analysis, we ended up getting medication for «abortion» as there was no fetus in the sac etc etc, on one of these appointments we bring the bill and our insurance card to them, and their reaction, OH, dont worry about it, we will bill the insurance company, as this happens a lot./…
almost 3 months later we are receiving all the bills, and currently on hold for over n hour, so i guess i have time to update MY review of the Goodman.
The Nurses and Radiologist /​whoever does the ultrasounds were very nice and helpful, but the STAFF that runs the appointments, office and billing must be making minimum wage as their performance and attention to detail reflects just that.
Never refer anyone here. Check around please, if you dont want lasting headaches far after you have completed your visits.
Sad no Baby, Pissd still getting billed. Waiting for this to hit our Credit report then we will file a claim.

Do NOT go here! They bill you for extra things! Even a Co Pay paid in cash at the time of service! The billing Dept does NOT pick up the phone. I’ve spent over 30 mins holding multiple times. They don’t reply to call back request or messages. Even went in to the Office to ask for help & they gave me the billing offices #. That helped a lot.
They continue to add Finance charges for something I do not owe!
DO NOT GO HERE!

Im kinda shocked to see so many 1 & 2 star reviews for these guys. Ive always had a good experience here.
Im glad they finally got out of that 2^nd floor office right next to the hospital. Their new office is bright and inviting. Ive had 3 different docs here, all 3 were very nice, gentle, and willing to answer any questions I had.
I think my best experience though was the one I had this past Monday. To give you some perspective of how quickly everything was done, when I left the waiting room «The Little Mermaid» was at the part where Scuttle flys in to disrupt the wedding, and when I was walking out the credits had just begun to roll. And the actual *ahem* exam took 2 minutes.
I would recommend them to other ladies for yearly exams, I cant speak for them as «Mom docs» though.