Cost Plus World Market

I truly wish I didn’t have to rate a 1 star as I do not believe this establishment deserves a 1 star however Unilocal makes me rate something to move forward with this review. I hadn’t ever been into Cost Plus and my first experience was this store on 54^th Street in Chandler when my husband and I were shopping for a new dining room table and some other furniture. 1^st visit and for the sake of not writing a book I’ll provide straight facts. We found a table and chairs we liked so we asked the floor sales rep for some help. She stated the stockroom was very full as they just got a delivery in but that she’d leave a note for the night crew to pull it and we could come pick it up the following day. She was very nice, very helpful. Night 2. We went back and decided on a different table and so we asked for assistance. The sales floor rep told us once again that their back room was very full since they just received a shipment and even if it wasn’t his job to pull furniture (as he says this he plops down to sit in the chair at the table we picked out). I asked to speak with the manager on duty so the rep went and found her and said loud enough for me to purposely hear «this lady wants to speak with you so she can complain». I said to him «actually I didn’t say I wanted to complain». In speaking with her, she too confirmed the stockroom was too full and we’d have to come back. I explained that we were told that very same thing the night before and asked how does their corporate offices expect them to sell merchandise if they can’t get it out of the stockroom. She had no interest in trying to assist. I asked them to locate the furniture at another store and we inconveniently drove to Tempe Marketplace to purchase the furniture (approximately $ 900 worth). Thankfully, that store offered up much better customer service.
I have to tell you, I was contacted by a regional manager after I had called their 800 number to voice my experience. She apologized and stated the issue would be addressed. She left a $ 25 gift card at the store for me to give them another chance. It was a nice gesture.
SO, I go to use my $ 25 gift card to give them another chance and purchase some more furniture. I purchased a $ 350 cabinet and a $ 300 lamp/​lamp shade. I went to put in my credit card online and the website kicked me out stating that one of the pieces was «out of stock» at the store to do a buy online and pick up in store. So I entered my order again, paid, and had no option but to pay the delivery fee for furniture. Guess what? The first order showed up on my credit card! It went through, even though it didn’t let me complete my purchase! I called the local store and they confirmed the order did indeed go through. I promise you, I didn’t get a confirmation stating it went through, it kicked me out and brought me back to the main landing page of the site. I called the 800 number to cancel the online order because it is less expensive to pick up in the store right? Well, the CSR told me, they were closing in 10 minutes and she couldn’t help because the order hadn’t come through on their end. I asked for a supervisor to see if there was anything that could be done to cancel the order. She put me on hold for about 10 minutes and came back and said there was no supervisor in the building. A call center w/​o a supervisor? OK. So, I had to call the local store, pay more for shipping and wait for the furniture to arrive because there was «nothing they could do». Or was it that they «wanted to do?»
2 really bad customer service experiences I’m going to have to say, I’m not a fan. It’s incomprehensible to me how they stay in business. Their prices are very over the top and their customer service is really bad.

I love world market. They always have great décor and all sorts of different food from around the world. If you sign up for there newsletter, you will get a lot of coupons emailed to you. It’s worth the sign up. The clearance bin always has cool finds that you may pass up on otherwise.

This Cost Plus location seems more spacious and spread out than the Tempe Marketplace location which is nice. Selection is similar and their clearance holiday items were very tempting. If you sign up to be on their frequent customer list you always seem to get some kind of coupon or discount you are able to use, plus you get a special discount on your birthday month! The selection in general is great for home goods, food and wine, and decorations. Where else can you get Spanish chorizo, a can of mushy peas, and decide between 3 different types of harissa all in one spot? :)

Worst customer service — EVER! I ordered 6 jars of sport peppers online and had to drive 12 miles to go pick them up. When I got home, I noticed that it was not what I had ordered. I called and spoke to the manager and she said that she would give me an extra jar for my inconvenience. A value of $ 3.99. Today, when I made the trip back over to this store, the manager on duty, Wayne said he could not give me an extra jar but he could give me a 10% discount. A value of $ 2.30. AND it would be on a store credit for me to use on my next visit. Seriously??? I will not ever shop at this store again.

Awesome! Great team of employees. They are friendly, helpful, and willing to answer your questions. I have visited often and made many purchases here.
It’s a nice location and the store is always organized and clean.

I LOVE THIS PLACE!!! They sell a little bit of everything. If you are looking for ideas about putting together a gift basket, this is a wonderful place to go too!!! Staffs are friendly and helpful.

I wish I did not have to be here writing this review today. I wanted to like this place– all the great wine, the trendy décor and the wonderful furniture. Oh the furniture…
First, I wanted a fog kendall sofa that was showing out of stock but that it would be in within two weeks. So at that point I thought a few weeks wasn’t bad so why not just get a raincheck and wait for it. I gave my deposit and was told that it was absolutely non refundable. A couple weeks later when I hadn’t heard from them I called to check up on the date and was told it was on the truck from the warehouse and should arrive any day. Another 2 weeks later still nothing so I called again to this time be told that it is not available for another 3 months. No way! Since the sofa is available online, I was given the option to jump through all of these hoops…
— Go into the store to get my deposit back
–Go place the order online at a higher price plus the surcharge totaling a $ 260 increase in price for me
–Then bring that receipt back to the store and they will do an exchange and honor the coupon that I originally used for the raincheck,
This can’t possibly seem like a reasonable resolution to them. I am sad to have to walk away from this sofa, but I refuse to be screwed over with no candor or concern from the company. Whoever trains this store on proper business etiquette should definitely re-​visit the topic with them.
For those of you looking to purchase items, just stay away from ever doing a raincheck with them.

I love this place! So much unique stuff! I always find things to buy!

There is always something to find at World Market, My girlfriend and I especially go to find Christmas ornaments here for our bare Tree.
Much of the stuff in here is all décor related and is probably our first stop if we wanted to decorate our house more. They have a nice kitchen section with a variety of tools that you don’t always find at other stores.

Good home goods store and an interesting selection of specialty foods and wine.

Always love this place…

Good place, especially with the Explorer discounts they send out a few times a year. I have some of their furniture too… for the price it is high quality.

I really like coming here because they have so many things that I am just entertained even if I don’t go in to necessarily buy something. though I usually always end up buying something because their prices are GREAT. Their kitchen stuff has great prices (on the order of .80c and 1.50 for some little gadgets!), as that’s the section where I usually start my browsing.
Their food/​drink section is impressive in variety and regions and is well too stocked for me to spend lots of time perusing… I’ll just end up buying more chocolate or more wine than I already need. But I’ve found some fun and unique treats there as me-​gifts or gifts for others.
Their furniture stuff can be a bit pricey, but I like that is is more ‘unique’ and has a ‘worldy’ look to it. Also, they have TONS of little chotchkies (sp?) — so if you like looking at chotchkies, this is the spot.
Almost forgot to mention — they double charged me on something and I went back the next day to tell them about it to get it fixed and they easily and quickly fixed it. no hassle, no problems, no looking at me suspiciously. That was appreciated.

Cheers to Cost Plus!!! I love coming here to pick up candles and little knick-​knacks for our new home. If you’re into fragrance candles check out Indonesian Teak, Tahitian Vanilla and China Pear-​basically their whole candle line is amazing. I also pick up ALL of my coffee here since they have unique and strong flavors such as Italian Roast. Every 6 bags of coffee purchased earns you a free one. :D Cost Plus is even my go-​to place for last-​minute gifts like photo frames and wine. As a rewards member (sign up for free) I occasionally get emails advertising awesome specials in-​store and online. The cool thing about these coupons is I don’t even have to print them out, the cashiers are happy to scan then from my cell.

World Market has been a huge blessing while shopping for Christmas. I forgot how much I loved this store. When shopping for a gift, you are a bound to find something for everyone at World Market. This store has so many cute and unique items that you can’t find anywhere else (except for maybe online). Its the perfect place for the world traveler, home cook, wine enthusiast, and for many other hobbies. There are many other novelties that are available such as bath and body items, candles, specialty foods from around the world, candy, reading material, etc. A few of my favorite recent purchases: Beer from around the world case (has 10 different beers each from other countries), a packing list tablet (checklist of items to pack when going on vacation), Moist towelette wipes that have pets dressed as certain celebrity’s on the front (the Snoop Dog one is the best), Liquor filled chocolates, and mini hot sauces (you never know when you will need some hot sauce!). After shopping at World Market, I have so many ideas now for the holidays and for future gifts. Another great thing about shopping here is that the pricing is decent too. Nothing is overly expensive and all is within reason. Additionally, the cashiers are always super polite and friendly and the store is well organized and clean. Since Christmas is fast approaching, add World Market to your lists of places to shop if you are still questioning gifts for certain people.

The furniture is sturdy. Half of the furniture in our house is from Wold Market. I highly recommend World Market.

Love, love, love this store! Furniture, wine, coffee, tea, snacks, sweets, dishes, wall art, jewelry, gifts, I can find it all here! Always something unique and useful. Whenever I’m not sure what to get someone I can almost always find something at Cost Plus. The bad part is I usually find a few too many things for me as well. Good thing they have such a great rewards program. I’m always getting coupons. Ten dollars off this, 25% off furniture, great prices on wine. Staff is great! Very friendly and always ready to help! Yep, I love, love, love this store! Check it out, you might too!

I love this Cost Plus location. The staff is really friendly and helpful without being overbearing. The clearance sections have all kinds of goodies. I always come here first when looking for interesting table décor for parties. They always have unique and fun seasonal merchandise. And their weekly ad usually has some coupon for a percentage off your purchase.
Really great prices on wines and huge selection compared to say Trader Joe’s. 10% off if you buy 6 bottles. They have a great little beer section too. You can buy single bottles, build your own 6 pack, or buy a prepackaged variety of beers from around the world.
I find Cost Plus far superior to Pier 1 Imports, its main competitor. The prices are lower for the same quality. And of course Pier 1 doesn’t have the extensive selection of alcohol or international foods (although they seem to be trying to stock more edibles lately). Which reminds me, one of my favorite things about Cost Plus is the baskets! They have a million to choose from and you can fill them with all sorts of foodie goodies plus a bottle of wine for a last minute housewarming gift or whatever. And they have greeting cards, paper, and all the trimmings you need to make your gift pretty. Huge fan of this place!

I really do like this store. I can always find a cute piece of jewlery there, and there is always some piece of furniture that I desperately want but sadly cannot afford.

Pretty good store. Deserves 4 * from me. Well, maybe more like 3.75* but whatever.
Has a nice selection of somewhat a bit more «Off the beaten» path stuff. Anything from picture frames, to pictures, to furniture, rugs, cloth, food and booze. Anyone can find something they like at the store.
Their furniture is cool and often artisan crafted in some back water countries. Makes it unique and interesting. We have a trunk from them and its pretty neat.
Trinkets isles are cool and offer wide selection of useless junk to blow your hard earned money on.
I usually skip food section as its not very exciting, especially with AJs beeing next door.
Now, wine section is something i spend my time on. They have wine from all over the worls from CA to Greece. This makes it a very interesting shopping, especially if you throw in sales they may have at the moment. Wine section is possibly best part of the store.
«I like»
Eugene