Convertabath

I’d love to give this company a good review but we have had such a difficult time with their product. They came out to spray the faux granite on our shower and bathtub in Feb 2014. We had problems right off the bat when many little spots peeled off. Since we were still under warranty the first year, they came to respray those areas. Then after the year, more peeled off and the door wouldn’t close correctly. They decided the hinges were defective and needed to replace the door. They charged us 75 dollars to respray peeled places and then also wanted to charge us 75 dollars to go pick up the new door. The company that made the door said that was pretty crazy and gave us the door without the extra charge. Then about 6 months later, more places started peeling off. Also, the places they sprayed the time before were darker than the rest of the shower pan. They wanted to charge me again 75 dollars to respray. I had to talk with the owner and send her pictures. She wouldn’t respray the peeled places (3^rd time) without the 75 dollar charge but instead said that they would come and respray the whole shower pan because of the color discrepancy. The worker came and did a good job. However, within 4 days another place peeled off in the same area. I called back immediately and sent a picture. You guessed it, they wanted to charge me 75 dollars to fix it and said they didn’t touch that part. I told them I would wait until more peeled off and then would call back. To which they replyed that I should check my paper work because waiting until the situation got worse would void my warranty. REALLY? COME ON!
I so wish we wouldn’t have gone with this company. It’s been a year and a half and we have had nothing but trouble. They refuse to make things right and say they are doing nothing wrong because it’s all in the contract. Please think twice everyone before you choose this product. You will have a headache for sure.

First, let me start by saying that staff were very friendly and respectful when communicating with my husband and I during the remodeling process. The sales agent went above and beyond to help us, after a leak came about while they were remodeling our shower. However, after spending nearly $ 1,500 I CAN’T say that I am satisfied with the end result. I have uploaded photos for you all to see the quality of work from ConvertABath. If it were a school grade, I’d give them a «C-​». My husband and I examined the shower together and we discovered unfilled holes, uneven/​crooked framing, and the corners don’t meet up. (Again, Please see the photos that I added.) My husband called ConvertABath to let them know that shower was crooked and asked if they could send someone out to take a look at the shower. They had the secretary call us back a few days later (TODAY) and she told me that they viewed it on the photos that they took after they remodeled it, and that they couldn’t do anything about it, because our walls were crooked. So basically, it’s just going to have to look a mess, because «our walls are crooked.» I’m not a contractor or handyman, but I’m 90% sure that their measurements were just off with the pieces and they just did whatever they could to make it fit, instead of just reordering a frame and glass that would fit properly. Prior to their work, our frame did not appear crooked at all. It may have had a little rust and calcium build up, BUT the framing was NOT crooked. And I can’t not forget that the main reason that we decided to get the shower redone was because of the small holes and cracks inside of the shower. There is still an unfilled hole. You can also see the indents from where the other holes and cracks were after they «refinished» it. Overall, it was a poor job and I feel like they did just brush us off when we tried to let them know about the quality of their work. I wouldn’t recommend if you want quality work done.

Had our shower and tub removed and a new walk in shower installed in May. The new shower is just beautiful! The employees were professional, knowledgeable, and friendly. Would recommend them highly.

My husband, father, and myself have been trying to contact Convertabath several times in the past two months to set an appointment for resurfacing and shower remodeling. We would call about once a week to test our luck. Every time we’d call their business number, a lady by the name of Sarah (their office manager, secretary, who knows) would answer and stated that she took down our information for a follow up call. NEVER HAPPENS. We figured they may have been busy, so we’ve made numerous attempts to contact them to set an appointment for their services. No follow up, no phone call, NADA. Ms. Sarah keeps saying that we’ll get a response back same day, but our contact information must have fallen into a black hole. It’s unfortunate that they conduct such poor business especially since BBB has claimed them to have ethical and excellent business practices. Not sure how much longer they’ll hold on to such a «reputable» title if they’re incapable of servicing new clients. Disappointing!

Yes — 5 stars for quality of work & quality of customer service:
This is the first time I’ve had a cast iron bathtub refinished and looked to Unilocal for a review of a provider in the Phoenix area. Convertabath only had 5 reviews but seemed like a possibility and I was in a rush.
We called up and a technician came out the next day, which was pretty amazing for so near Christmas. We didn’t like the color so asked them to come out again to redo it. We were happy to pay again as it was our mistake on the color.
The very professional and courteous tech came out AGAIN — AND NO CHARGE.
The results are awesome and the price was very reasonable.
Highly Recommended.

I used Convertabath several years ago. The workers were all very helpful and did a great job. However… after a while, the product started wearing off. Keep in mind that we had 3 full baths done, and only 2 of us live in the home (college kids are away). So it’s not like the rooms were being heavily used.
Anyhow, Convertbath offered to touch up the areas, for a flat $ 65 labor charge.
So far so good. But the problem was (and this happened at least 2 times) that they never matched when they did touch up! Technicians said it was not possible. So I have a sink area that has tiles that are subtly yet visibly different from the other part of the vanity and a shower with the same problem. So the product is definitely NOT durable. In retrospect I would only use this as a short term solution.
The other thing to know (and this IS in the very fine print) is that you will no longer be able to use your soap trays or any suction-​cups on any treated service.

We recently had the pleasure of having Convertabath remodel our shower. From start to finish we were very pleased with their service. The kindness, helpfulness and expert service we received was just very special. The staff — Susan, Rod and Justin made every effort to see that our need was met. We have a beautiful new shower and made the acquaintance of a SPECIAL company. THANK you Convertabath.
Sharon G.

I love these guys! They sent an estimator for a free quote (who gives free things these days). He was right on time (another rare thing) and very friendly, and knowledgeable. He looked at my old bathtub and gave me a very reasonable quote to do a conversion and refinish it. He left the quote for me to review (not pushy at all). I went to their showroom and liked what I saw so signed the «proposal and contract» (it states it right on the form don’t know why the other lady didnt see that) and scheduled my appt.
The technician came right on time (again unusual) and later that day poof, my old dingy tub is now a walk in bright and shiny shower! The technician left my bathroom cleaner than when he found it! I wish I would have found them sooner. Two of my neighbors have had their tubs done too with the same positive experience.

Buyer Beware!
You may think you are receiving a «quote» which is actually a CONTRACT. The person who gave me my quote was an hour late and dragged dirt through my house to my bathroom. Then proceeded to ask me to sign what I thought was a quote. Although I decided not to use Convertabath, I then received a lawsuit filed against me for the cost of the work!!! Even though they NEVER DID THE WORK, I paid them to have them drop their lawsuit. :(:(:(I am writing this because I am still very angry that such a disreputable company got my hard earned cash and also hopefully to save you, fellow Unilocaler, from this very upsetting and thoroughly disappointing outcome.

I love what Convertabath did to my 20 year old bathroom countertops, shower and bathtub! They look like brand new! Even the ugly «shell sinks» look great again. They also covered up a pink formica with wood trim laundry room countertop with their product and it looks like granite now. Yep… it covered the wood trim too! Amazing. I highly recommend this company!!! You can’t beat the price either!

Convertabath took my old 1950’s cast iron tub from filthy to fabulous in minutes! (Insert infomertial voice here)
My bathtub was so old that no matter how hard I scrubbed it and bleached it it was always filthy looking. I was going to put in a new one until I found out if was almost $ 1000 to replace it. I got a coupon in the mail from Convertabath ($ 50 off) and it ended up costing me less than half to have it resurfaced.
The staff there were extremely friendly and courteous and made sure to keep in constant contact with me regarding quote appointments and when the technician would arrive to do the work. Their prices were very reasonable and the quality of the work they did was impressive. My tub looks brand new and clean for the first time.