Conn’s HomePlus

I bought a $ 3000 sectional. The salesman and Daryl, the General Manager, were happy to sell it to me. The frame started poking out the back of it after only 32 days in my house. Then the nightmare of trying to deal with Conns began. Now Daryl, the General Manager, is unable to do anything to help me. He, who represented himself as Conns to me at purchase, is totally unaccountable. He says I have to deal with the corporate bull. CONNS SELLS JUNK AND IS A HORRIBLE PLACE TO DO BUSINESS ! ! ! !

Top notch excellent customer service great selections and good pricing, customers for life have spent more than 10k with them each time is a great experience.

Walked into this store hoping to purchase a television. The salesperson acted as if he was bored. Knew nothing about product. Didn’t seem to want to sell me a tv. I actually drove to Target a purchased a tv instead.

i really wanted to give this review a 4 but i just can’t. i had a very wonderful experience in this store. the sales guy aaron was very professional and so was the manager darryl. the only reason that i wanted to give this review a 4 was due to a manufacture defect with the tv stand. my husband and i had purchased a 70″ 4k television, sound bar, and tv stand. the problem was once we returned home to put television stand together, we noticed that the wood was badly chipped a cracked. we looked at the time and said that there was no way that we were going to make it back to this store before they closed because it was already like 9:15 and they close at 9:30 and we live in san tan valley. my husband called the store and spoke with darryl the manager and he said that he would wait for us to return which was a little after 10pm. once we arrived aaron and darryl were waiting for us curbside with the same tv stand that we had just purchased. the best thing about this part was that it was already put together for us so that we did not have to go home put it together. other than that, i had nothing else to complain about.

Purchased a beautiful well made sofa and love seat and 2 Samsung 55″ 4k TVs all on sale. Im also a member of Costco and they even beat their pricing on the TVs ! The manager Darryl called to say he had to make a delivery in my area and would be happy to deliver my TVs which saved delivery costs! He came exactly the time he said he would and delivered my TVs no charge! Now that’s service!
If you need appliances, TVs, furniture, make sure you check here. The sofa i bought had gel foam cushioning and good seat support… good quality. All of the representatives were friendly, helpful, knowledgeable and professional.
I’d never been to Conns but I’m glad I stopped in!

Best experience ever! (Especially for a furniture and appliance store)
Online finance application was very easy. Husband and I did this about a week prior to finally deciding what we wanted in our visit. I read negative reviews about their financing. However, on your visit ask question regarding their finance options or call. It’s called do your research and ask questions. A commercial can’t spell out everything. Of course there’s going to be taxes and fees people.
Darryl, Larry and Jose were all great to work with. They were all friendly, professional and informative. I’d like to give extra recognition to Darryl (the manager) for going above and beyond in customer service.
In the end we purchased a TV and a couple of dining table sets. Both of great quality and priced right. We took the TV home same day. Tables and chairs were delivered and assembled the next day — all a breeze.
My husband and I are very happy and satisfied with our purchases. We will definitely return for our furniture and appliance needs.

I haven’t yet made a purchase from Conn’s, but every time I have looked in the store their customer service has been outstanding. The employees are friendly without being pushy, and it is easy to tell that they treat each customer with respect and care. I will definitely go to Conn’s when the time comes to make a home purchase!

I hated not giving this place 5 stars. My issue wasn’t in store at all, in fact my in store my experience was wonderful. My issue is with the delivery service. First last night I was told my items would be delivered between 1 – 4 today and I confirmed. Then this morning, suddenly I was notified it would be between 6 – 9. I called and told them I had already confirmed between 1 – 4 and it needs to be the earlier time since no one will be home this evening. The delivery manager explained there was a glitch in the system and she would let them know to deliver to between 1 – 4. Well, I just received a phone call telling me they’re running behind and wouldn’t deliver until after 5. Which means we totally have to change our plans for this evening so someone can be home. Conns don’t make a commitment time frame schedule to your customers and then change it on them, it’s frustrating.

This is the second time I have made a purchase with Aaron @ your Chandler store. The first time both Aaron & the manager, Darryl were awesome. This time, however, I was buying a laptop computer. The first one I chose was the last one of that model, I was told I would get an additional 10% off the reduced price if I would take that one & I agreed, but they had to restore the computer & said it would take about 30 minutes to do. I went & finished my errands & came back in 3 hours, the computer was at 20%. We told Aaron 3 times the person I was buying it for would be leaving that day & we could not come back the next day to pick it up. I asked to speak with Darryl but he was on vacation, so I asked to speak with another manager, that never happened, nor was I given the manager on duty’s name when I asked repeatedly. There was another computer also the last model & reduced, I asked for the additional 10% off as was offered with the first computer was told no. The fact that the manager, a tall thin blonde man turned his back & walked away every time I looked his way & the total lack of customer service has left a very bad taste in my mouth for Conns. The computer I did buy buffers continually when trying to stream shows & I am just basically done with Conns. My advise is stay away from Chandler AZ Conns, they have no reward for customer loyalty.

Thank you for such a great experience Larry (salesperson) and Darryl (manager). My wife and i will be back in the Future to buy more furniture you made our time in your store fun. If you are looking to have a great experience buying furniture ask for Larry. Darryl your good at job too. Thank you both i will tell all of my friends what a great experience i had at your store. Tony and Vickie Cole

I also did credit approval online beforehand. When I got to the store, as soon as it opened, my sales guy wasn’t in. (not scheduled until later, my fault for not asking) I got the extreme pleasure to work with Daryll, the store manager. What a great experience. He knew the products, explained all the features, walked through comparable models and pricing. Answered every question aI had and even offered some great suggestions.
We settled on a 60″ LG TV, sound bar, and nice TV stand. All in stock. Took it home right then.
Financing information couldn’t have been easier. Read the paperwork and ask questions if you don’t understand. Daryl was very accommodating. I had everything I needed, financed and out the door in a reasonable amount of time. He even personally loaded everything.
I will certainly be returning there for any additional items I plan to add to my new home.
Daryl even wrote the sale up to give the credit to my sales guy since I was his customer. Way to go!
Looking forward to next trip there
Will

I will say first of all I did my application online so did not have to deal with a sale person telling me I got approved for this or that. I knew what I had. Second this is for people with no credit or bad credit trying to build or rebuild. if neither of those are u stop shopping here and go apply for a credit card or pay in cash and get the item cheaper. When I went in I knew I needed a sofa as I had just moved to AZ and my sales person was great in and out in less then 15 minutes and got my sofa the next day. Tip do ur application online seems like a lot of complaints are about them being told they were approved for one thing and got another

I bought a refrigerator from them on Saturday delivery on Sunday broke on Wednesday. Wouldn’t do a thing for me. Called conns service they finally came on on Friday. Zack and Shelley was amazing they said if can be replaced because it broke with in 72 hours. They filled out paper work that day and on Monday replacement was approved on Monday and Shelley personally called and told me. Went in store to get replacement they was out of what I bought. They replaced it with a similar fridge but delivery the next day. Replacement refrigerator shows up damaged and was returned. No one at this company even cared I’ve been without a fridge for a week. Had to wait another day plus was lied about it being delivered between 3 & 6. They showed up at 1pm which is nice but doesn’t make up for the lies and the total uncaring of this company. Their 100% of all customers will be 100% satisfied is a pure lie. They gave me a big $ 50 off another purchase like I would ever buy something from them. The manager Will at the Chandler store lied to me on that Wednesday that the fridge couldn’t be replaced which the service department had done. Buyer beware! Get unlucky and get a bad appliance and they will turn their backs on you with no regards for you.

Horrible once you fall for the «0% Interest Scam» and realize how many little charges are added (i.e. insurance, paperwork fees, convenience fees, random little misc fees) oh don’t forget «pro rated» fees added monthly. After talking and faxing insurance paperwork many times, they still deny receiving it and refuse to remove the charge from my account. The customer service in store and the corporate line is horrendous!!! I am opening a complaint with the BBB about this horrible, deceptive company. Also FYI the prices are much higher than other similar places. Also when you set-​up the account they will default the payments to last multiple years with criminally high interest rates.

We had the worse experience ever here… it’s all bate and switch and lies… We got approved for $ 12,000 worth of credit… so we went and looked… my HORRENDOUS STORY is TOO long and I’m TOO UPSET to go into it all BUT I will say this PLEASE read ALL the 1 star reviews and imagine them ALL to be –10 stars… not one person here is lieing… EVERYTHING they say is true and then some… we experienced EVERY ONE of their incidents in our experience with this company… Their customers service, agents, and managers all lie and cover for each other… I would NEVER believe this if I hadn’t experienced all of this for myself… after writing this review I will be reporting them to the Better Business Bureau and their store manager Darryl on Chandler BlVd is THE WORST~! They are a shady bunch this company… They are worse then the worst stereotypical used car salesman… Buyers please beware~! I am so glad that we didn’t get caught up in their lies, scams, and bad service~!

The salesman are crooks and the owners are crooks! This place charged me for items I didn’t even purchase and then added them to my warranty which totaled 1600 dollars and when confronted they removed the items but still charged me the same monthly rate!

Absolutely the worst company ever for appliances and customer service. (Warranties are suspect)
Purchased a Samsung #DV56H9100EG/​A2 Washer/​Dryer for around $ 3600 with Warranty. About 45 days after purchase the dryer becomes ajar during cycle shutting off the machine. After the initial service call that did not fix the issue, the warranty service opened another service call. I received no update, callback, or service. I’ve contacted Conns and they simply transfer you to a 3^rd party who has no idea what to do or how to get things on track and they promise to call back. Its been 10 days and there has been no callback or service scheduled. I contacted them directly and they said the ticket is closed as resolved. Its a never ending cycle of conn’s and their warranty company playing who’s on 1^st.
HORRIBLE SERVICE. And the warranty is garbage. Good luck ever getting your product fixed.

stay away from this store. my wife and I had purchased from this store and have been lied to ever since we stepped foot in the door. we were quoted for extended warrentys on our washer and dryer what they forgot to mention was that was for each item. then we get a call from cons about a home owners warranty they had forgot to mention to us about. after confronting store manager he had offered to get us a $ 100 gift card which I still not have received and its been 3 months since we had purchased. I have been back to the store 3 times now and they always say something that this has to come from corporate in Texas and that they cannot do anything from the store level. what a joke this place is this is truly a if you have any problem call this 800 number. I have never complained about anystore in my life but people got to know about this store very bad…

We received pre-​approved Conn’s credit in the mail. The store manager told us we couldn’t buy a dining set because the 0% finance terms only applies to a single item. Since the dining set is 1 table and 4 chairs, he claimed it’s not a single item. He was very adamant this was their policy. I called multiple Conn’s stores to verify if this was correct and they all said «no». They all agreed that the dining set is considered a single item and we should’ve been extended the 0% finance terms for the whole set.

If only there was an option for negative stars… Conn’s is very appropriately named. … and check my reviews. I hate writing negative reviews.
tl;dr — Decent salesmanship in the store. Nobody in the store has ever actually read their contracts nor could answer basic questions about it. Horrible install services. Their price match guarantee has a bunch of «loopholes» for them that aren’t actually loop holes, but price matching is typically within a few hundred dollars so it’s not even worth pursuing small claims court or anything like that.
All said and done, buying from Conns cost me $ 200 in overpaying, a cracked concrete garage stair, 12 hours of my time waiting for delivery, 2 hours of fighting with them on the phone, and in the end educating them on how to do their own jobs.
Details:
We bought a top of the line LG washer dryer from them. Salesmanship while a bit aggressive was decent. They helped us measure, compare a bunch of different options etc.
The contract:
It was only a $ 2k purchase but they were offering 0% financing for 18 months… so sure. why not. We get down to contract time, and I see all kinds of print about 24 months, and interest charges of 21% etc. Wondering what’s is going on I started asking questions to get some clarification. Nobody could explain why there was a 24 month 21% contract underneath the 18 month 0% contract … both the exact same monthly payment on them. 2 coworkers kept reciting «it’s the base. you always have a base». Whatever that meant. Even the store manager couldn’t explain it. I eventually deciphered all the jargon and understood their structure. While stupid… and unnecessary, they structure their 0% financing as a «same as cash» offer on top of a 24 month 21%. The «offer» becomes void if you ever miss a payment date etc. The payments don’t change… just the length of time you’re paying. If you never miss a payment, in 18 months you’re done. If you do miss a payment, the first offer is void and the 24 month offer takes effect. So you effectively make 6 extra payments… and that’s your interest. (effectively). I ended up having to educate them on it.
P. S. they’ll also tack on $ 20 – 30 of their property insurance unless you fax in a copy of your homeowners /​renters insurance policy.
The delivery:
Attempt 1. They said they’d be here between 12 – 4. They called at 3:30 said they were running very late, and wouldn’t be able to come by until 7pm. LOL yeah right. Glad I waited all day at home. Pushed to next day.
Attempt 2… the actual delivery. They arrived at the tail end of the 12 – 4 window. It was clear they wanted to go home. They unboxed everything in the driveway. (cool). While hauling it in, they set either a dolly or the unit self down on the edge of the step leading into my garage, taking a huge chip out of the concrete. No more nice epoxied floor. (not cool). They then hooked everything up ran a 30 second test and started to take off while the washer test was running. 3 minutes in, the washer was vibrating and literally bouncing around. I ran out to the truck before they left, and asked them to come in and level it. I HANDED them a level. The guy looked at it, and set it aside and tried to visually level it by hand. After 45 minutes of them trying to level the washer… without using the level i put in their hands 3 times, i finally kicked them out.
Later that night, I also learned they didn’t hook up the dryer’s steam kit. I also found about 6 screws they left in my drive way in their rush to get home… good thing I didn’t back over them.
Attempt 3. Called conns, to explain the guys didn’t level the washer right at all, and they sent out someone new. I gave this guy the level. He too looked at it like «HTF does this thing work?» and put it aside. He too tried to eyeball the level. It still vibrates after him spending 2 hours on it. It was close enough i guess.
After he left, despite paying for delivery, I used my level and 15 minutes later had a dead quiet /​non-​vibrating washer.
The Price Match LOL-​rantee
10 days after I’ve bought the washer/​dryer, I went to best buy for something unrelated. They had the exact same set for $ 100 less per piece. I asked the BB sales manager to print off an invoice with the price and model numbers for me. She did so. I took it to conns, and the store manager told me he’d run it up the chain. Despite best buy being literally across the street from these guys, they wouldn’t price match. Why? Because it wasn’t in Best Buy’s weekly advertisement. Mind you, this was Best Buys NORMAL price. Not some manager special or weekend door buster (which btw are also all excluded as are online advertisements). Their non-​sale item wasn’t in the weekly circular and therefore the price match wouldn’t be honored. I went up 3 levels of management at Conn’s customer service number only to encounter a bunch of robots all reciting the same thing.