Chase Bank

I’m a chase premier customer. Went in to get copies of my statements. Claudia said she would only charge me for 5 copies… At 6.00 a statement. Just checked my account. Claudia I guess decided to go ahead and charge my account for 12 copies! She obviously lied! Shame on you chase. Who wants to bank with a bank that is so dishonest.. Just lost a 12 yr client.

I will never return to chase even again very rude employees no one wants to help me i will be going to Wells Fargo this place needs to be either shunt down or have new employees hired

So. I your a bank. Your in the business of money. Came in with a friend. Who has an account. She was making a deposit. I needed to change out a 100 dollar bill for some 10 dollar bills. They wouldn’t do it for me because I don’t have an account. Funny. I can go to circle k and they will do this. They’re not even a bank. I bank through Wells Fargo they have never asked me for my account info just for change. What customer service. Do yourself a favor and bank with someone else.

This branch is simply sub-par…through no fault of their own the design is simply ridiculous and no tellers in sight.

These people are a joke! I just want a title notarized and they can’t even do that. There are people standing all over this place and no bankers here to assist anybody. Finally one employee comes out, walks by totally ignoring me and then speaks Spanish to the customer behind me. That’s great! Add a bunch of racist to their issues as well! IL take my business banking somewhere else!

This branch is so ghetto. It’s next to a Walmart (don’t get me wrong I do shop at Walmart on occasion) but that should let you know the caliber of people that flow into this location. I get annoyed every single time I’m here. The employees act like you’re bothering them when you walk in, no one ever knows how to park, there is always some random trash on the grounds, and prepare for some beggar asking you for money as their kids wave hello to you on each corner when you exit. It’s on my route to home after work so I stop to deposit my checks when I forget and drive by the one on Alma School. Avoid this if you have low patience.

Best banking experience I’ve ever had! I decided to open an account with Chase because I’m moving across the country, and couldn’t take my credit union with me. Lorenzo helped me open a savings and checking account, as well as a credit card. He was upfront and respectful, didn’t pressure me into opening the most expensive account. He was very friendly and made a lot of conversation through the process. It was like being walked through by a family member.
Everyone in the building greets you with a smile and makes sure you’re helped right away. I guess the only downside is they’re very friendly and like to make conversation with you. Personally, I like that, but I can understand how it would be annoying if you’re in a hurry.
It’s a shame now that I’m moving to a different state, I would have loved making this my permanent bank. I can’t recommend this place highly enough — I can only hope the folks at Chase where I’m going are just as amicable.