Big Two Toyota Scion of Chandler – Sales

MO was the best salesman I have ever had the pleasure of dealing with. No pressure and extremely relatable. You won’t regret working with MO. Big Two also made the experience pleasant with all the amenities available to make your shopping experience a true joy. Most fun ever at a dealership!

I went in trying to get a used Tundra they had on the lot but we couldn’t work out a deal for the one I wanted. My SP Hashem and his manager Steve asked if I was interested in a new Tundra which of course I would be if the price was right. We worked out a deal that was good for me and a few days later I went in to get my new truck and close out the paperwork. Now up to this point they were all great to deal with and the customer service was on point.
However, while finishing up my paperwork, Justin (finance Dept.) informed me that they should finish prepping my truck about the same time we would be done which was perfect since I had to get back to work. So once done with the paperwork part, I was waiting about 30 – 45 minutes but no truck, I asked another sales rep (Jerry) if they could check on where my truck was and how much longer it would be. He came back and told me the guys were running a bit behind and that it was next in line. Another 45 minutes go by… no truck, I now ask the sales manager Steve to check on it, he tells me their almost done with it and it should be any minute. After another 45 – 60 minutes go by I’m now getting extremely pissed because I’m seeing people that came in after me get their new cars and leave, Jerry comes up to me to tell me they are just now getting on it because the truck somehow made it’s way to the window tint people (never ordered tint).
So this tells me that the 2 people I asked to check on where the truck was basically lied to my face, it’s obvious they never went to see where the truck was. After this, Steve tells me he’s sorry for the mishap and offered me a free tank of gas for the delay. A free tank of gas after waiting 2−½ — 3 hours for them to get me my truck. Now, while I’m grateful for the free tank of gas, I would rather of had them tell me the truth from the get go and not try to BS me like some idiot. I have to take the truck back in at 5000 miles for it’s initial check up, hopefully that will go a lot smoother and quicker.

This place is a total waste of a dealership. Toyota should be ashamed that these people are the face for their company. I went to buy a car and they guaranteed me one model at certain price. Came back the next day and they tried to pull a bait-​and-​switch. They told me the car that they guaranteed me had been sold but a more expensive car (same model) was available. Don’t go here. Riverview or Autonation are a lot better from my experience. I already scheduled an appointment with my lawyer to file in court for the bait-​and-​switch.

Amazing place! Like a car buying wonderland! I mean who has a barber, hair salon and a café with good food? This place. Then if all that wasn’t enough you get to deal with the most friendly and professional staff I’ve ever dealt with. I brought my mom in to look at getting a new Rav 4 and Sales Manager Khoi Do paired with Leo Celaya (I think it was spelled) got her exactly what she wanted (which was no small feat finding a 2015 in that color) and at a great price! I will be coming back and will be directing all my known business here for sure!

«Always a great experience with Jeff Capshaw’s Team! «
I bought my first vehicle in March of this year and was so pleased with the service provided by Jeff Capshaw. I am a very busy person and my time is very limited. Jeff had all the vehicles readily available for me to test drive when I arrived. We test drove and new instantly that we wanted a 2016 Tundra! Last week, I was in the market for another new vehicle and brought along my mother who was also looking. She has a fear of shopping for new cars because of the aggressive sales approach that most dealers are known for. Again, with my busy schedule, Jeff had everything ready for me and my mom. We purchased a 2016 Scion and a 2016 Toyota Carolla. We are so happy with our purchase and can’t wait to spread the news about a great team we had the pleasure of working with at Big Two Toyota in Chandler! Thank you for making our experience a great one Jeff and Ian! We will see you again with the in-​laws and my employees!

First, it was ugly watching the salesman pull old lines on my husband… typical car sales stuff. The whole «pirate ship» and «salon» gimmick is really lame. If I’m gonna pay for a pedicure, I’ll go to my girl and I really don’t think the pirate ship is entertaining kids long enough for loan paperwork.
In all seriousness, he just wanted a bit of information on a specific used vehicle we saw while driving by. He ended up exasperated and we basically fled the dealership.
But what really irks me is the commercials they run. They are so uncomfortable, so cheesy, so lame. They make the young man look like the token gay friend on a 70’s sitcom.
OK, I’m done.

Leo made the whole experience very easy. I told him what I was looking for and my price range. Leo gave me several choices with no pressure. During the paperwork process he even provided us with lunch. I would definitely recommend this place if your looking to buy a car.

Staff wasn’t knowledgeable about the product, wanted to sell me a versa after I’d told him that we were looking at larger suvs or a van for a family. Salesman went to the backroom to see what kind of a deal he could offer on a sienna, after waiting 15 mins, he gave us msrp that was on the sticker. Was so frustrated that I ended up going to autonation all the way in tempe to buy our sienna instead.

I went to Big two Toyota approximately 2weeks ago with the intention of getting a highlander. I was unable to get that vehicle and opted for a 2013 certified used Venza! And let me tell you I am in love with this vehicle!
Kindra and Leo helped me BIG TIME! Fantastic customer service & even follow up calls to make sure I was happy. Kindra was able to go above and beyond for me to make sure I left with a reasonable payment that fit my budget & even greater financing deal! She even came to my birthday party to help show off my new car!
This is the 2^nd vehicle I have purchased at this dealership & I will continue to do so in future especially if I have Kindra working with me. Not only did she make it easy and break everything down and lord knows the effort she put into to calm my nerves because who doesn’t get stressed buying a car? But she also became my friend!
What better customer service than someone just helping you make a major purchase but legit cares and you end up getting along outside the dealership too?!!
Thank you Big Two Toyota & Kindra!!!

What can we say about car sales?
Definitely paid more than I wanted or expected to. Still can’t figure out why I’m charged $ 2k for a warranty when the car I bought was only two years old and said it was «Certified Pre Owned». Sticker price was $ 27k. I have good credit. Got 3.9% rate but after 72 months I will have paid $ 36k for this car. Doesn’t seem right, right?

Awful people here. I hate dealing with car dealerships and this place epitomizes everything there is to hate about them. Trying to buy an immediate car for a daily driver for myself and a family driver 6 months to a year out.
I pull up a guy walks up asking what I need I tell the guy I’m looking at the Camry’s or maybe a Scion. He says «Oh let me go get someone else he’s new here». So already because I’m trying to buy a budget a car they are making me feel not wanted.
The new guy actually did an ok job. My biggest issue is it took forever for every car I wanted to test drive. The other salesmen were carting people around in golf carts my guy would run down the lot pick one up then drive it back to where I was waiting. I told him repeatedly I was looking at other dealerships that day but he insisted I sit down to «go over brochures» for the models he showed me then says «wait here let me get the other guy (the one that originally got him) he’s more expierenced».
Original guy comes back with a wad of paper work and starts filling it out. I tell him «I’m not buying right now I just wanted to get a feel for the newer toyotas» He presses me about what my trade in is going to be. How much do I make what my budget is. I finally tell him I wanted to buy 2 cars and didn’t want the payments to exceed $ 700 total. I told him I also work for a bank and can do my own estimates and didn’t need him to ‘help’ me figure out the monthly payment. He calls the manager over who literally laughs at me and says «This car alone would have a $ 400 a month payment!» I told him I wasn’t looking at that model specifically that I just didn’t feel like waiting another 15 — 20 mins for the sales guy to run and get the base model instead of the premium model.
He’s too dense to seem to understand and keeps going on about how there is no way I can get 2 cars for under $ 700. Again I reiterate I don’t need a financial lecture I work for a bank and get employee discounts. He says «Well this car is 0% financing what’s your bank going to give you a negative percentage rate?»
Hope you got your jollies moron because you just cost your dealership 2 car sales. Oh I never did see a single brochure or price list models or anything.

Big Two Toyota’s Fleet Management sales staff are the best. The deal was clearly explained and the numbers were provided and outlined with all options.
I worked with Rick Kaitz and Chad Salerno. No pressure and I got the best deal ever on a quality vehicle. I am telling everyone what a great experience it was to work with them!

My fiancé found a BMW X5 of all places at Big Two. I was a bit reluctant to buy a high line vehicle from a Toyota dealership, expecting greasy salesmen to bombard us. We were so wrong! The dealership is like the Taj Mahal of auto lots and the approach to selling was very professional with no under handed tactics. Jimmy Walker was a straight forward and his finance manager — Khoi honored his lowest offer until we pulled off the lot.
No hidden fees, insurance gimmicks or other nonsense many dealers throw in at the last minute. Very streamlined buying process and in a comfortable environment. Maybe we got lucky or they are just this good. Either way I would recommend you going by if you find something you like on their lot.
P. S. The showroom/​waiting area is AWESOME!

The employees at Big Two Toyota Scion of Chandler were all AMAZING! Monty Dyke was my sales rep and he helped me find the PERFECT truck. After looking at many vehicles I changed my mind about the style and features I wanted and he was happy to accommodate. He did everything possible to make sure I was satisfied with my purchase and found the truck that met my needs.
If you have the privilege of purchasing a car from Big Two Toyota Scion of Chandler you should ask for the following employees to assist you: Monty Dyke (Sales and Leasing Consultant), Angel Romero (Sales Manager), and Ruben Abreu (Finance Manager). I guarantee they will be very helpful and you will get the best possible price.

We went here on Saturday and were pressed for time. My husband did not like the Toyota Camry, so that knocked it off our list. So we began looking at the used cars that were on our list of possibility.
Matthew, a young guy, was very professional, courteous to us. And, he gave us the lowdown on what to expect. He respected our time. Gave us what we could realistically expect when purchasing a used car. This would most likely not be a Toyota, but if they had the right used car at the right price for us, we would buy it here.
And, years ago, in the 90s, I did buy my new Toyota Celica from Big Two Toyota in Mesa. It was a great experience and I see it could still be a great experience.

Recently my husband and I purchased a Certified Used Prius V at Big Two. We had found what appeared to be our perfect vehicle online at Big Two. The online carfax that included details about the remaining factory and certified vehicle warranties was helpful and we decided to head in to the dealership.
Monty Dyke swooped us up in a golf cart and made our experience comfortable and easy. We had done a fair amount of research on the car prior to deciding to pursue purchasing one, and as such I found myself even correcting or questioning the accuracy of some of the information given by salesmen at other dealers. Monty was very knowledgeable about the Prius V and answered all our questions accurately and with ease. Monty was very professional but in a way that did not feel cold or uncomfortable. He helped us get the best deal possible for our trade and purchase.
I had walked away from other dealers because of the lack of transparency during the process and I was very happy with both Monty Dyke and Diego Verdugo in finance on this front. I received direct answers to all my questions.
We appreciated the tour of the dealership and its many amenities. Every employee we interacted with had a smile on their face and seemed to be genuinely interested in ensuring a positive car buying experience for us. Thank you!

I’m no expert but this has got to be one of the best dealerships in Arizona.
I actually visited Big Two for a Honda that I had found through the car buying service my insurance company offers. I worked with Rick Kanitz in Fleet/​Internet and Charlie Morello in finance, both awesome guys!
They were respectful, helpful, honest, and never made me feel like they were trying to take advantage of me, which was especially important to me considering this was my first time buying a car. I had such a great experience that my boyfriend recently went to them for maintenance on his Tundra, and we will definitely be sending friends and family their way for future Toyotas!

Wreck less and RUDE car salesman dinged my car and then wanted argue about. Drove into the spot next me while I was parked, flung his door open hitting my car. And then had the nerve to be rude to me about it???

I was shopping for my very first car and upon sending an online price request, I was contacted by Rick Kanitz, an Internet Fleet Manager.
I was very pleased with the Rick’s honest and upfront attitude. He was very helpful in walking me through different body trims, colors, and specifications. He even came in super early the next day to close the deal because that’s the only time that worked for me!
If you’re not particularly fond of the usual pushy car salesman, I would definitely recommend you go to Rick! He worked with me and gave me a really good deal for a new Corolla that other dealerships refused to «meet or beat»!

This is for sales department, specifically fleet (no experience with service). I had somewhat of non-​standard request that I called them about. My mother lives across the country and is in the process of purchasing her first car by herself. She was very nervous about it and wanted me to look at and test drive the same car she was considering. Only problem is I’m in Arizona. So I called Big Two and got a hold of Rachel in Fleet. She was super accommodating and totally understood. We set an appointment for later in the day that I could come down and take a look.
When I arrived, I was led back to her office and she already had the exact same car waiting for me that my mother was looking at back in Indiana. She casually and comfortably showed me the features, explained the advantages, answered my questions and then we headed on the test drive. I LOVED that she was not pushy and seemed genuinely interested in helping me determine if the car was a good purchase for my mother, even though she knew the sale was not hers (such as asking if she needed any accommodations, lower entry, etc).
All in all I had a wonderful experience with Big Two. I suppose anyone who walks through their door is a potential customer, but I had less potential than most and I was still treated like I mattered. Even when I received the standard hook to purchase our current vehicle (a Toyota) it didn’t seem salesy and felt more like a compliment. Well delivered :) They have successfully put themselves at the top of my list when I’m later in the search for a new car myself. Thank you for the great service, helpful advice, and super comfortable sales tactics.