Acacia Endodontics

If you are looking for a superb dental surgeon and a genuinely kind, compassionate man who honestly cares for his patients, one who will take his time with you never leaving you feeling rushed, one you can trust above all others, then Shaun R. Cullimore, Endodontist at Arcadia Endodontic locations in Chandler/​Tempe, is your man! He is the absolute best Endodontist in every respect! He is meticulous and caring, an absolute pleasure and a great person. He will make sure you have zero pain. When it comes to something at important as dental surgery who cares what city you live in, travel the distance, you will not regret it!

I had a root canal «go bad» and I was referred to Dr. Cullimore by my dentist. He discussed my options with me and I ultimately decided to have the tooth pulled and have an implant installed, a 9-​month process. Having a tooth pulled and having an implant drilled into your jaw is no fun, of course. That said, the entire experience with Dr. Cullimore and his team was a complete pleasure. Dr. Cullimore takes the time to explain what he is doing and answer any questions. His staff is very professional and nice. Simply a good experience from start to finish.

Acacia has a scheme going on right now. When you call for an appt. you are notified that the dr. may need to do a ct scan that is not covered by insurance. When I came to my appt. the front desk notified me again that the ct scan is $ 160 and it’s not covered by insurance. Then when the dr. came in he asked if I was told about the ct scan. They didn’t really know why I was there yet. He took regular xrays that were low quality. Then told me he really needed to do the scan to see what was going on. I really didn’t want to do it but he made it seem that he would just be shooting in the dark if I didn’t do it.
So I did the stupid scan, and guess what? He was able to tell me there was an infection at the root of my tooth. My regular dentist already showed that exact same thing on my 2D xray. I asked him why I had to pay $ 160 to see what my dentist already showed me. He said that she must have xrayed in just the right spot. Ha ha what a joke. In my opinion, they got a fancy new expensive machine and they making all their patience pay off the bill. I feel violated. Very disappointed! !

I went to Acacia Endodontics in Ahwatuakee for a consult/​treatment of a cracked tooth. If the tooth was savable, I would get a root canal so I could get a crown from my dentist. Since my dentist referred me to an endodontist that was out-​of-​network, I found Acacia.
I explained why I was there to Dr. Riehm. He evaluated the tooth, carefully explained to me what we were up against and what my options and possible outcomes might be. After evaluating the tooth, he took the time to call my dentist as a consult to let him know what he found. It was decided that I would get a root canal even though the root/​nerve and tooth were healthy. Since it was a bicuspid, after the old decay/​filling was removed and the tooth was ground down to see how bad the crack was, I would need a couple of pins installed to facilitate installing a crown. That would require the root canal.
He took the time to explain everything, every step of the way and answered all of my questions. He was careful and thorough. When he was finished with the root canal and installed the pins, he took an x-​ray so I could see what he did. He filled the tooth, which was also a careful, multi-​step process. This, along with the two pins, gave me enough tooth to install a crown onto. I paid my bill and left.
The next day, Dr. Riehm called me to let me know that they inadvertently overcharged me and would be issuing me a refund.
As a side note, the office staff (Tonya) was very nice and the assistant (Gina) was pleasant and professional as well. It was a great experience as root canals go. ;) I would recommend Dr. Riehm without reservation.

My 14 year old son had an emergency dental situation and was in severe pain. We were able to get in very quickly, everyone was extremely nice. They quickly determined he had 2 abscessed teeth. The treatment was smooth and they were great at keeping my son at ease during the procedure. I am very thankful that our dentist referred us here.

Due to scheduling conflicts, I was referred to Acacia for a procedure since they could accommodate the week I needed to get in. I am happy I never made it past the rude front office staff based on these terrible reviews. The front office woman is rude, condescending, and based on her ill treatment of a prospective client, I cancelled my appointment. If the front office is this rude before they even get you in the chair… no thanks.

I had such a good experience (if going to a dental office can ever be) that I am writing my first review ever. I went to see if a tooth that had already had two root canals years ago could be saved. After extensive checking and lots of effort, it was determined that the tooth had to be extracted. Dr. Cullimore did everything he possibly could to save the tooth but was also unwilling to do the procedure that he could see would fail. (He took the time to show and explain to me why that was the case.) I appreciate that and I also appreciate the caring and compassionate atmosphere in the office.
I recommend Dr. Cullimore very enthusiastically.

I had a front tooth break off & was referred to Dr. Schneider. When I called for an appointment, Dr. Schneider saw me as his first appointment the next morning then re-​arranged his schedule to make room for me later that same day for a root canal. I found the Dr. & his staff caring and extremely professional. Later that night, Dr. Schneider called my home to see how I was doing. It has been a long time since I have had that kind of personal care from any professional. I highly recommend Dr. Schneider of Acacia Endodontics.

Worst experience of my life.
From the moment Dr. Schneider walked in to do my root canal I wished I would have never stepped foot in this office.
Walking in and acting like king of the world, Dr. Schneider prompted me and asked me what was wrong and why I was there. After explaining my troubles the past week, my intense migraine and pain I was experiencing from my tooth, he proceeded to take a metal wand and POUND on my hurting tooth. I understand this is an object dentists use frequently when something isn’t known about a tooth to look for sensitivity. I have been to the dentist before. Dr. Schneider did this without any warning, after I had already explained the already extreme amount of pain I was in.
He then proceeded to tell me he was going to need to work on more teeth than my dentist had sent me there for. YAH RIGHT.
I then found out that I wasn’t getting sedation which is the ONLY reason I sought out a specialist in the first place, and why my dentist referred me to his office.
After tears rolling down my face, I was forth right in telling him to move on to the root canal and just do it as I knew this was going to be the worst hour ever.
As the procedure went on, Dr. Schneider was as rude as could be, bossing his staff around, telling them how to use the instruments, how he could use them better, and just plain out unprofessional.
I have an amazing dentist, and while I understand I get spoiled going to her for regular check-​ups, I am not used to hearing every ounce of the drill attack my mouth since I usually have on headphones with my select music. On top of listening to him rudely comment to his staff, on top of the drilling.. . my mind was a whirlwind.
I also did not receive any mouth guards to help prop open my mouth for the hour long procedure and my neck started to hurt very bad. At one point during the surgery, Dr. Schneider stepped out of the room and his dental assistant felt so bad and I think she was very embarrassed. She apologized and asked if she could help me and prop my neck up more so it was supported better. I was so thankful for her to do this, but it was ruined the second he walked back in.
Just like a scene out of a horror movie he took one look down and said «did you move her? I can’t see now…» and pulled the lever to the dental bed out and my neck dropped down to the same position it was in. I was in SHOCK. I can’t even express how helpless I felt at this point. What are you supposed to do while your mouth is wide open on a table of a Dr. you absolutely despise and all you want to do is run?
Not to mention, every time my neck and face started to drift to the right, he grabbed my chin like I was a 2 year old to point it back in his direction. I seriously have never felt so controlled.
Again, more tears streamed from my face and his assistants dried them with kleenex’s as I sat in complete agony for the rest of the procedure.
The procedure continued on and was finally finished (or so I thought). I started to sit up as he rudely said, «oh, we are not done. Your dentist asked that I prep your tooth for your crown. You still have another 30 minutes. You need a break?»
WHAT?! 30 more minutes!?!
At this point I was so emotional, I didn’t know what to do, I was trapped, mouth wide open with a gag restraint bag covering my mouth. I couldn’t talk, move, my neck killed… so he finished.
I spent 30 more minutes in a chair of hell, tears dripping from my eyes when we were finally done. I shot straight up in bed and asked if there was anything I needed to do before I left. I told him it was the worst experience of my life, and I was also ashamed of how the staff let him treat them. I wouldn’t work there if you paid me 100,000 a day.
Oh, and it’s not over. Wait for it…
THEN he tells me, he didn’t even fix my tooth and there was no way he could get to the end of the root, and compared my tooth to kidney cancer, and my tooth was simply «cancer», just like a doctor not being able to get someone’s cancer they are dying from out of their kidney.
NO JOKE. Seriously the worst, absolute experience of my life. I would get every tooth in my mouth pulled before I would ever step foot in this office again.

Dr. Lance P. Schneder was OK, but didn’t have much of a bedside manner.
I came here after a failed root canal by my dentist at the time. The doctor did an OK job, but he was very rough with my mouth and lips. He didn’t use an assistant very often during the procedure — maybe it wasn’t necessary? — and would put his tools on my chest as he worked. (Yeah I know, weird, but I was too busy worry about losing my lips to his rough movements.)
His office sent a box of Fairytale Brownies about a week later. That was a nice touch, but didn’t make up for the rough handling.