Jiffy Lube

Kendal is a awesome Tech down to earth knowledgeable about automotive and very helpful :)

If I could give NEGATIVE stars, I would. I’ve been going to Jiffy Lube for years, ever since I learned that they ‘top off’ your vacuuming between oil changes. However, I just moved to the Champlin area so started going to that location and I find it particularly terrible. The staff seem to be completely inept when it comes to customer service. The most ridiculous thing is, I asked for the upgraded oil change that includes the free top offs, and then went in for a top off, and the kid working adamantly refused to vacuum my car out, despite me already paying for the service. He also said my service would take 5 minutes, and then proceeded to take 20 minutes and left my car stinking like cigarette with no vacuuming! I will never return and I hope you don’t ever go there either.
I called the location on Monday to speak with the manager and she said he’s new and he didn’t know. This is not an acceptable excuse. If I was a new employee, and I didn’t know something, I’d probably ask a more experienced employee, or just give the customer the benefit of the doubt. Her apology was perfunctory and she didn’t even ask me to come in for a vacuum in an effort to gain my business back.