Yellow Checker Cab

Almost miss my flight. No surprise über is taking over these guys. It was even cheaper by über. Never calling this company again.

I have used then 3 times. NEVER PICKED UP OR ON TIME. Would call for a pick up at 4:45 but at 6:00 I was still waiting on cab!

I have been a loyal customer for over 9 years and a huge advocate for this company despite negative comments made by others but after tonight I’m done. Anytime I have ever wanted to pay by credit card they have taken my information. Often times they run very late and can’t ever seem to plan a timed call but looked past that out of my sheer loyalty to this local business. Anytime I have ever wanted to pay by credit card they have taken my information. However Tonight I was told they couldn’t take it cause no can was available with a credit card machine, being a regular I knew those don’t exist and quickly told the dispatcher I pay over the phone all the time, I was then told no one was there to process it. What!!! It’s 2015 you enter my info in! It’s not hard. They refused to give me a ride cause they didn’t know how to process a credit card. So I called Über. First time ever I turned my back on yellow checker but I’m done. I use then sometimes 3 – 5 times a week and after that I’ll never use them again. Just ridiculous.

Honestly, this company was a real life saver. I called and they told me a cab would be there to pick me up in 10, which he did. The driver was courteous and drove me to the entrance of my building. When I asked for change, he showed it to me in the light so I could see I was getting the right amount back. Quick, clean, and courteous, that’s all I want in a cab company so I’ll definitely be calling them again.

I called early in the morning to get a cab ride to the airport… gave them about 45 min — 1 hour notice and requested a specific pick up time. The dispatcher told me that would be no problem. 10 minutes pass. 20 minutes pass. No cab. I kept calling the dispatch who said the cab was «going to be there any minute» and «waiting out front for me.» I was standing right at my front window. No cab, despite assurances from dispatch that the cab had arrived. So I had to quickly get my spouse and toddler out of bed so they could get me to the airport (we only have 1 car). Because of the wasted time, I missed the baggage check cutoff time of 30 minutes (meaning that my luggage had to go on a different flight from me) and nearly missed my flight.
Never again.

An individual was denied a ride based on the way he looked. Not based on the ability to pay or any other factors. This individual was not violent or drunk. He just wanted a ride and had more than enough money to pay. I will pass along word to make sure friends, family, and coworkers do not use your services.

I am very disappointed by the service provided by this company. The taxi showed up 20 minutes late and the dispatcher was very rude. Avoid using their service if possible.

Do not go with this service.
I called for a cab and was told to wait for 20 minutes. After waiting for 20 minutes, I called them up several times to cancel the cab request but no one answered. After 35 minutes from first call, I receive a call asking about where I was and I politely responded with a «I’m sorry but I don’t need your service anymore». Was promptly answered back some expletives.

I am unable to give them a zero star. Called for a cab and asked the woman on the phone if they took Discover card, she said yes and told me ot call back when arrived at the destination to pay. Sounds easy right? Nope. Got to the destination and called the woman back and she transferred me to some guy who asked what I was paying with, I said Discover. He rudely stated that they don’t take Discover and that I needed to take the taxi to an atm and withdraw money off it so I could pay. I explained that I asked the woman before what card I had and that they accepted it. Here comes the blame as he says that it is not their responsibility to make sure that they take certain cards. I told him that had cash in my vehicle and that I would pay that way. So I went to my vehicle and got out the correct cash and gave it to the driver. She then told me that the total had gone up because the guy told her to start the clock and to put it on the highest rate. Now instead of $ 8.75 it was now over $ 25 and still rolling. I said I wasn’t going to pay that amount because it was extortion. Next thing I know there are police there. The police saw that I had paid her and it was the amount she had even written on the receipt so there was nothing they could do.
I would not recommend this company. The driver was nice and courteous, but the people in the office are very rude and wish to extort you for things they screw up.

called for cab. estimated 20 minutes. called back 40 minutes later. «oh he picked up someone, do you still want the cab?» YES. I HAVE TO GET THERE! No apology, no discount. Weak.

I called the night before with my time and address that I needed to be picked up at. The next morning they had still not come 10 minutes after I asked so I called. They put me on hold and said they would be there shortly but stated the wrong address, I had to correct them of this and they then again put me on hold. They ended up coming 20 minutes late and I was late for an important doctors appointment. I would not recommend this service.

WORST EVER. They DO NOT accept credit cards and will extort you for money by charging you to drive you to an ATM or while you come up with cash to pay at your destination. Extremely rude. I have never in all my life had such a terrible experience hiring a taxi.

One star, only because Unilocal won’t let me give them a zero. For those who are interested in the short story only, you can stop at the first paragraph. Those who have time to spare can keep reading, I am sorry it’s so long but these guys are just ridiculous
Short version: asked at 11pm a ride from Urbana to Orchards Down. We were told 20 minutes. More than one hour later we called again, they were incredibly rude, when we became a bit assertive they hung up on us. We called another company (orange cab) which told us they would be there in 10 minutes and were actually there in 9. To this moment (3 hours later) still no news from Yellow Cab.
Long Version: tonight after dinner my friend who’s new in town called yellowcab for a ride home. She is very kind and polite, she asked for a ride and the guy who answered told her 20 minutes. So after 20 minutes we walked with her outside to wait for the cab. We stayed there for 20 minutes (so 40 minutes in total after our call) after which we called to see how long more we had to wait. The same guy answered and he must have recognized the caller id because he immediately said «yes yes I know, so and so address, we will be there soon» my friend again just answered in a very sweet voice «thanks». So we waited 20 more minutes, after which I asked my friend to let me call, and I did it from her phone. Once again the same guy answered and said the same thing, to which I answered (exact words) «you told me 20 minutes already twice, so it’s now an hour and we have been waiting outside, I want to know how much we have to wait», to which he answered (once again, exact words) «I’m working on it, I have three drivers, if none WANTS to work at this time, what do you expect me to do?».
I honestly could not believe he was being serious, but I answered anyway «I expect you to tell me how much I have to wait, and if your employees do not want to work it is not my problem, don’t you think?». His answer was «what do you want me to tell you? wait an hour? well then wait an hour». At this point I became more assertive, and of course raised my voice, but was absolutely not insulting or disrespectful, and I told him «I just want you to tell me exactly how much I should wait, what if I had plans for being to my destination 40 minutes ago, as you told me before?». But when I ended the sentence I could hear he had hung up on me already.
So I called another company, Orange cab, which told me they would be there in 10 minutes and were actually there in 9. We did not have to wait outside because they said they would have called when the cab was there. I haven’t talked to my friend yet but I hope she gave them a good tip. At this point I called again yellow cab from my phone (different caller ID) and told the guy, again with a loud voice but never being disrespectful, that I was the person he hung up to earlier. He said (this time I don’t remember the right words, but the sense is this, which I hardly could believe) that he «hung up on me because he does not like when people want to tell him how to do his job». I told him I was a customer and all I wanted was to have their service, for which I would have paid, and that tomorrow I would walk in their office to talk to a manager about this. Which I will.
This was not the only bad experience I had with them, I knew already that they have a very poor service, but my friend did not. In any case, it is by far the most incredible show of rudeness I’ve experienced in champaign from a service company towards their customers.

Have not had a problem with Yellow Checker Cab the 4, 5 times I’ve called. Most of these times are me trying to catch a plane at Willard (I believe they charge a standard of 13 per person).
I have had the cab show up exactly when I called to ask when they were arriving (so about 2 – 3 minutes late). And the dispatch on the line doesn’t always have the most welcoming customer services you will receive; however, I have had good experiences with them, getting me to my destinations.
They are definitely reliable the times I’ve called them, and I will continue using their service until my experiences says otherwise.

After being trapped at Wal-​Mart in Savoy during Spring Break (the buses stopped running in the evening), I needed a cab in order to get home so I called Yellow Taxi. The dispatcher seemed very fast and efficient and let me know not to worry, a cab would be there in 10 minutes. After 20 minutes, I called for follow up. The guy was incredibly rude, and told me to be patient, that I had to allow time for the cab to get there. As if it were all my fault that I had to make this phone call. I informed him that the only reason I was calling was because he told me that it was going to be 10 minutes, and it had been 20! He said «Well I have a lot of things going on!» and rushed me off the phone. WHAT? If I ever told my clients that the information I gave them was all wrong, and later blamed it on being «overwhelmed» with business, and made them feel like it was their fault (instead of accepting responsibility), I would be fired! Also, if I couldn’t keep things honest and under control in service industry, I would consider a different profession!
I waited ten minutes more before calling Orange Cab. That dispatcher did tell me he would be there shortly and I told him that’s what Yellow Cab told me so wasn’t really sure what that meant anymore! «Yea I worked for them for a few years, they’re always telling people that and they’re always late, always telling people they’re on they’re way, and they never are which is why I came to work for Orange Cab.» Orange Cab was there in literally 3 minutes and when I called the cancel Yellow Cab, the guy again told me that the car was on the way. I told him I really couldn’t believe what he was saying since I had been led on all night (and hanging around Wal-​Mart for almost an hour is ridiculously annoying!), so he put me on the phone with the dispatcher who said «I’m a minute away.» I still canceled. Not worth it.
I was home in minutes with Orange Cab and the driver was very nice. He also let me know that Yellow cab is the same as Yellow Checker which is the same as… I will not be calling anyone with a «Yellow» in it again!

Horrible customer service. Employees that answer the phones are rude. Cab was more than 30 minutes late! I will never use Yellow Checkered again.

We called Yellow the night before we were scheduled to take a flight out of Willard. We asked to be picked up at 8am for our 9am flight, since we were already checked in.
At 8 o’clock, no cab. Waited until 8:10, no cab. Called Yellow and the number was busy. We kept calling and calling. Finally we called another cab company and they were there within 5 minutes. We tried calling Yellow again to tell them we got picked up. Still busy.
When we were through security and in line to board the plane, we got a call from Yellow RUDELY saying they were at our house and asked where we were at. We told them that they didn’t show up on time and we had to get to the airport so we called someone else so we wouldn’t miss our flight. Then they HUNG UP ON ME!!! They were 45 minutes late to take us to the airport and didn’t answer the phone. I tried to do the courteous thing and let them know that we didn’t need a ride anymore, but I can’t tell them if I can’t get ahold of them!
How does a cab company justify showing up 45 minutes late for someone going to the airport? If someone is going to the airport, it’s pretty likely that they’re on a fixed schedule.
I was very disappointed and I’ve not called them since. There are plenty of other cab companies in this town that will show up when you ask and won’t leave you hanging.

Yellow Checker Cab has provided courteous service for my pre-​scheduled trips to Willard airport and LEX pick-​up locations during winter travels. The drivers have always arrived right on time and when there was snow on the ground, one driver made sure to park so that my door would open to the area of the sidewalk that was cleared. The phone people are always professional when I call to schedule pick-​ups. I once had to call them at 2 am to change from an airport drop-​off to a LEX pick-​up location when a flight was cancelled that morning. Not only did someone actually answer the phone, the person was pleasant and alert and they were able to recall my address from my phone number (unlike another taxi service that couldn’t even remember that I’d scheduled a pick-​up at all, even though it was booked through their website).
4 stars just because my use has been only of this very specific pre-​scheduled nature so I can’t comment on the normal of-​the-​moment taxi services

Oh yeah, nothing like that awkward moment when you realize you have no way to get home.
Seeing as how I no longer live in walking distance of campus, getting home from the bars can be a bit tricky. I’ve taken this cab service twice now from the center of campus to southeast Urbana and I’ve been impressed each time considering I wasn’t expecting much based on previous reviews posted. Once was Unofficial, and it was a good surprise when the driver showed up 20 minutes later despite the throngs of pedestrians and a quote of 45 – 60 minutes waittime. The second time required the 45 minute wait, but they were upfront about the wait so I didn’t see it as such a big deal. Both times the drivers have been very friendly, made small talk, and were very courteous. That said, I have no idea what their actual rates are, advertised or otherwise. On Unofficial our meter dropped from $ 13 to $ 10 — for all three of us — once we stopped at our destination. Pretty sure I didn’t have THAT much to drink considering the rest of my group confirmed this, but hey, a deal’s a deal!
Minus one star because they don’t seem to have a consistent answering service — sometimes the phone just rings and rings with no answer. Overall, I’m pleased with my experiences and I’ll keep Yellow Checker in my phonebook for the next time I’m stranded in the depths of campustown.

Yellow Checker is a as good as it gets in Champaign. As an undergrad, they were great when it came to getting a ride from campus to the downtown bars. Drivers were always nice and patient with me and my (sometimes drunk) friends. Now that I’m graduated and living here, I only trust this cab company to get me from from Point A to Point B. They might be a little pricier than a few of the other companies (especially now that I’m using cabs for more than just trips downtown), but you’re paying for guaranteed service. Yellow Checker is also good with admitting when they’re at fault. Of the many times I’ve taken them, they were late only once which they repeatedly apologized for and corrected. Besides, I’m a Chicago girl, and when I think cab, I think Yellow Checker. They’re a name you can definitely trust.