Tire Barn

Good service and fair price. I’ll be coming back if I have any future problems with my tires.

Worst tire buying experience ever. Called to see if they had the tires I needed and was told they needed to order them and would be there the same day, they were very pushy over the phone for me to order and once I did they just said to go in whenever just before they closed. Because of work I got there 45 mins before they closed and they rushed because they wanted to be out of there. No one bothered to explain exactly what tires I got, the benefits, warranty, nothing they just installed and wanted to get paid. They weren’t even done and since it was closing time all the lights were shut off and doors locked. Once done I wasn’t even in my car and all the rude employees were gone. No thank you, we checked everything, again nothing. Checked my tire pressure and one was low and the other one very high they didn’t even bother to check and make sure all tires were at right tire pressure. Oh and to top it off I had told the guy I wanted to keep one of my old tires, we’ll I guess no one listened or cared cause they got rid of them. Ugh very irritated spend so much money for horrible service and employees who shouldn’t even be in customer service. I will never shop there again and will be sure to tell everyone about the horrible service.

What is happening there? I left there today after being treated very rudely by the new manager, Emanuel Turner. I went in to inquire about a lifetime rotate/​balance package for a vehicle that I’d recently purchased. I’ve been a Tire Barn customer for over nine years now, largely based on the outstanding customer service provided by guys like Bryan and Allen, the former manager. Mr. Turner told me that a lifetime rotation/​balance would cost $ 89.95. Whiskey-​Tango-​Foxtrot??? Even if the lifetime rotate/​balance package has gone up, $ 89.95 is way too high. By way of comparison, Sam’s and Wal-​Mart only charge $ 9.95/tire so I don’t understand the $ 89.95 price increase. For the entire time that I’ve been coming to Tire Barn, it’s always been $ 29.95, which I conveyed to Mr. Turner. He tried to tell me that it has never been that cheap, and that he was the new manager, now, so that’s the way it was going to be. As I tried to discuss this with him further, he totally blew me off by turning away to answer a ringing phone. No «Excuse me while I take this call», nothing. I’ve never been treated so rudely as a customer like this anywhere in my life. After he got off the phone, I mentioned to him the rudeness of his behavior, and his response was along the lines of, «Well, you were just continuing to argue with me, so as far as I was concerned, the conversation was over».
I can’t believe the rudeness of this guy! And it was in front of several other customers also. I was very upset about it, and calmly informed him that that was the last time I’d ever set foot in Tire Barn, that he’d lost all of my business, and that I’d be telling everyone I know to look elsewhere for tire services.
I plan to contact corporate about his rude behavior also. This is very disappointing, because up to this point, I’d always felt that I’d been treated fairly. As a matter of fact, Bryan was one reasons I’ve kept coming back, even after all of the recent changes. He’s always gone out of his way to provide outstanding service.
But as I said earlier: After today, Tire Barn in Champaign, IL will no longer get one dime of my money (and I’d been taking four vehicles there for service) and I plan to tell everyone I know to look elsewhere for tire services!

Don’t bother coming here unless you have all day to spend here! They’re not fast about anything they do! I understand they’re busy, but as we speak, I’ve been sitting in the waiting area for 1 hour 15 minutes and my car hasn’t moved-​they haven’t even started on it yet! I’m here because one tire has a slow leak – that’s it! This is NOT an isolated incident! Over the years I’ve experienced the same consistent slow service at this place. I honestly think it’s time for me to take my future business elsewhere. My time is too valuable to spend all day in the waiting area at tire barn! BEWARE!

I made an appointment to get a rotation and balance. Took 90 minutes, even though they have an hour guarantee?! Unless you have all afternoon to sit here, go somewhere else. The included balance and rotation with every new set of tires is nice, but at what cost when you consider your time.

Came in a little before closing with a flat tire and the guy behind the counter, Brian, was very helpful and delivered service with a sense of humor. When we came back the next day to pick up our car there was a bit of a line and wait but you can’t really blame the workers for the crowds. Most employees seemed to being doing their best to get everyone helped. Brian helped us again and gave us a great deal on the patch job. We were so impressed with the service we scheduled an appointment for the following week for a rotation service. Would recommend this place for service and price to anyone with tire problems in Champaign, but like any garage just be prepared to be patient.

One of the most HORRIBLE experiences ever! I hit a curb and my tire quickly began losing air. I was able to get the spare on and then made an appointment at Tire Barn for a new tire because of their low prices. The first thing the guy says to me on the phone is «with AWD you’ll have to get all new tires if the thread on the rest is too low», and I’ve never really heard of this but I told him I would bring it in for them to look but I can’t afford to get all new tires now. When I arrived, he took 15 seconds to look over the other tires and say «Yep, you’ll need to replace them all». I said I would look around and get more opinions and come back. A few days past with different opinions and I eventually decided it would be nice to get all new tires with winter in the works. I called to have them order a different tire than my car currently has because they were cheaper, and the same guy on the phone said «well we already have the other tires here for you that we ordered» excuse me? So before I even got there the first day, they basically already assumed they could get me to get all 4 tires before even checking to see how my current tires looked. I told him NOPE, I can’t afford those and never agreed to getting all 4 of those. He reluctantly agreed. I was told they would be there on Christmas Eve and I could come in then. The day before, I got a call that they came in early and I could come in. I was pretty excited that I could get these done sooner. I arranged for a ride and took my car and dropped it off. After about an hour, I got a call that they made a mistake and they only had two out of the four tires, and the other two are still being delivered and to come pick my car up… I was very upset. I ended up not being able to take it back in until 3 days later after the holidays. I again, arranged a ride and dropped my car off. Guess what? I get a call 30 minutes later that they don’t have the tool to take the locked lug nuts off and I can either order the tool and bring it to them, or, and I quote, «we can rip them off for you». I said «rip them off? Will that damage the car?» And he says «yeah, it could ruin your rods.» WHAT?! Who offers that kind of service? After frantically calling my family friend mechanic to see if he has this «special tool», he does. He doesn’t even work on tires and he has the tool. Seriously? I ended up having to take it to him for him to unlock the bolts and then drive it back to tire barn. I told the guy to put regular lug nuts on instead of the locked ones, and he says that they might not have any and I will have to walk over to the auto part store and buy them and bring them back to them… Seriously, this happened. I said «fine, whatever» at this point I just want my dang tires done! After 3 hours, I called to check the status and before I could even finish my sentence he says «your car is done». I went over there, and the first thing I notice is the logo that attaches to my rim is missing on one tire. I mentioned this first thing and the desk guy goes back to check with the service men, to then return and say «they said you didn’t have it». I was FURIOUS! I told him to come outside to look in the trunk because that’s where it was. Sure enough, there it was right on top (next to the tools that they didn’t bother to put back into place). He says, «oh yeah they don’t really take the time to look» ??? Needless to say, besides having a warranty, I will not be coming back for ANY reason. Spend the few extra bucks and go somewhere like Farm and Fleet.

They scratched wheel and acted like this happens all the time as they have someone come every Tuesday to paint wheel. Ryan the manager is very arrogant. Sorry doesn’t seem to be in his vocabulary. Will let others know and will never be back even though free rotation comes with my tires!

Beware. My stepdad took a car in. Bought 5 new tires. Only AFTER the job was done did they tell him they don’t align tires for that brand of car. Not a good customer service experience. Corp Customer service called the store on his behalf and store said they didn’t have right equipment to do it. Check your brand first before you buy here. Website even says this store could align them.

They got us in with no appointment at 5:45 and no trouble honoring the warranty. They replaced the wheel, which had a sidewall bulge probably from a pothole. Good job guys.

Tire barn is ruining what was otherwise a great job of replacing my tires. I was supposed to get a $ 50 instant rebate on my set of Michelin Defenders and the guy forgot to put it on my receipt and subtract that from the price. I was told a check would be in the mail in 5 – 10 business days (this was on ¹⁄₁₄). I just now got a letter stating that I’d be refunded $ 56.51 for canceling my road hazard warranty.
The customer service was great when I got the job done and I’m loving my tires but the experience I’m having with my rebate and this letter is making my rating drop quickly. I’ll update this review as my saga continues. The store did great but corporate sucks.
Happy with my tire purchase but still don’t have my rebate.
To follow up… I got my rebate and am still very happy with my purchase. The employees do a great job and they even put air in my tires for no charge when I was just going to ask where I wanted to be (PSI wise). My rebate issue was most likely a fluke and stuff happens!

Bait and switch! I called to have 4-​new tires in Champaign, IL (ordered specific type and brand) on my truck 5 days before my appointment and when I arrived, they worked hard to try and make me buy something else. Bait and switch is illegal. Don’t let them bully you into buying a substandard tire that you don’t want. Will never go back and will report to the BBB. Take your business elsewhere.

Manager is grossly incompetent and thoroughly rude. Left me sitting in the waiting room for an hour after I made an appointment the previous day because he «didn’t hear me say I had an appointment.» Apparently there is no system in place for appointments, its all pen and paper which allows them to do service in whatever order they please. 99% sure he was lying about not hearing my appointment as I was there in person to make an appointment the previous day and he never mentioned an hour+ long wait when I checked in, but have no idea what his motivation would be except for racism, which in 2014 seems unlikely.
None of the old guys that worked there back when this was a great tire store (circa 2008) work there anymore (Patrick or any of the guys who worked in the back). Would definitely recommend taking your car somewhere else in champaign.

About a month ago I had a flat. I told them we planned on getting new tires anyway a month later. He fixed my flat free of charge. We set up an appointment for 1:45pm. We were in and out with in an hour! Highly recommend scheduling an appointment if not you will have to wait around for 3 hours. Ben and Brad were awesome! Great quote walked out the door extremely happy with our purchase!

My son’s car had a flat tire which would need repairing. I had seen Tire Barn’s coupon for free tire repair and had heard from coworkers who used this special deal and/​or liked Tire Barn. I went to the web page and requested an appointment and listed a second choice time. I received the following e mail acknowledgment of my request: «A representative will confirm your online service request by phone.»
I then left work to change the flat tire and saw a nail right in the center of the tread. My fear, however, was that the tire was beyond repair. I then called Tire Barn to set up an appointment to have the tire repaired. I waited on hold for quite some time. Finally, I was able to get one of the few appointments remaining for the next day. When I got home and checked my e mail, I received the following: «Thank you for your recent online appointment service request through
. We are following up your request in an effort to determine your overall satisfaction with our response. If you did not receive a call from one of our representatives, please elevate the priority of your request by going to …» No – no on one called me. I was glad that I made the phone call myself to schedule the appointment before they closed for the day.
The next day I went into the shop to check in. Apparently, my appointment was not entered in their books. It was quite crowded in the waiting room, which had very comfortable chairs. Less than 45 minutes later, my name was called and I was told that my tire could not be repaired. There was no charge, of course.
So … how do I rate my experience? Well, I appreciated the free service as a way to get new customers. The service I received once I got to Tire Barn was okay. However, the appointment request process and followup seemed to be below the usual standards of most automobile-​related businesses.
By the way, the new building looks very professional. The old building did not.

They have the worst service. The first time they left a pair of channel locks on my car. And just a week I took my car into there and they left the adjustment bolts loose and I took it back to them and they act like they couldn’t do anything for me. So I took it somewhere else n got it fixed and they would not refund my money. A lot of those guys in there are inexperienced and rude… I wouldn’t take my sons big wheel there for tires…

A friend recommended Tire Barn after my car developed a flat. I brought in the flat tire and they offered to patch it up, assuming that it was due to a hole rather than sidewall damage – and they let me watch while pointing out the problem areas. (By the way, they will check and repair flats for free if you mention that you’re a student.) Bad news: the tire was irreparable and I was forced to buy new tires. Good news: I was already in the best store in town for tire products and services.
Customer service was very open and honest when showing me options. They understood my situation (poor, penniless student) and made recommendations accordingly.
If you purchase their tires, there is a warranty in addition to free rotations for the tires you bought. (For example, if you buy 2 tires and want all 4 rotated, they will charge you the adjusted cost of rotating 2 tires; if you buy all 4 tires from them, your rotation is totally free.) In order to uphold the warranty offer, you must be diligent about rotating your tires regularly – and Tire Barn WILL keep score. I’ve seen enraged customers having meltdowns in the lobby because their tires were bald and they weren’t entitled to replacements (because they had never rotated the tires) – don’t let this happen to you!
The staff works incredibly hard, but you can expect delays because the store is almost always swamped with cars. The wait in the morning (near opening) isn’t so bad; in the afternoon, you can be in the shop for an hour or more. My advice is to drop off the car if you’re not a fan of auto shop waiting rooms.

Just bought a new set of tires here. Mostly satisfied, my only complaints are, one they try to up sell you and two, why are there 5 sales people and only one poor guy putting the tires on? Be prepared to wait awhile.

I visited here a few months ago to get my tires changed after I noticed some balding. They were able to give me quotes on various options, although they had to special order the ones I ended up choosing — only took a few days for them to get in. I made an appointment and when I showed up it probably only took them 45 minutes to get everything done. The staff was friendly and helpful and didn’t mind answering my various questions.
I had shopped around, getting quotes from various tire shops in town, and Tire Barn Warehouse had the best deal.

I have to admit I was skeptical of this place at first when I saw them changing tires outside, in the snow. But they really know what they are doing and give the best prices in town on tires. Bought some Michelin snow tires.
Ask for JUSTIN. He is friendly, and a person who knows tires – it’s like he has memorized the tire catalog! Finally a staff that knows about their job and gets you the best price!