Steak ‘n Shake

This location is a joke. Puts an otherwise decent chain to shame. They should have their franchise rights revoked.
Each time I’ve been through the drive-​thru, I’ve had to wait to place my order, wait to pay, and then pull up to the waiting space and wait for my food.
They are «out of» things that are featured prominently on their menu. They don’t listen when you order. They’re always running behind yet seem to have a fair amount of people staffed. Poor management I guess.
I visited earlier today and there was an ice chunk in my sandwich! I imagine it’s from the produce being in the fridge, but still gross. pull your head out of your rear and pay attention to basic details!
I’ve worked in fastfood, i know lunches are busy, i know there is always one less person than you want for the late night shift. I «get it» to an extent. But this location goes beyond the bounds of my already overly generous patience.
Do yourself a favor and go to meatheads, or if you’re strapped on cash, hardees or taco bell, or McDonald’s or any other place within that half mile stretch on Neil.

Food was Delish and we had excellent service! I don’t have this restaurant near my home, I will visit again next time I am in the area.

I don’t usually write negative reviews for fast food places but this drive-​thru experience calls for just that. We start out by not being able to order our desired sandwich because of a «bbq sauce supply shortage».that sucks so we settle for a BLT and an order of onion rings. but it get’s worse. After we finally make it to the window and pay, we wait for literally 14 minutes which would be understandable if they were busy (they were obviously not). When we do receive our order we find two pieces of untoasted white bread with a single piece of lettuce, a pitiful looking slice of tomato, and bacon bits… actual bacon bits… like the kind you find in a grocery store salad bar. The 4 onion rings in the container were slimy and cold and kind of just fell apart when we tried to pick them up. We’ve never had great service at this location but it’s the closest to our house so we usually settle. NO MORE! We will be driving the extra 15 minutes to the Prospect or Cunningham locations next time we want a delicious steak burger and milkshake. Peace out losers!

We stopped here on our way to a spring break trip. The girl at the register was very unfriendly. The milkshakes were runny and definitely not up to the billing they have. Tables were all dirty. Wouldn’t stop again.

Customer service always sucks here. Matter of fact, it sucks at all of the locations in Champaign/​Urbana. I like the food which is the only reason I continue to come to any of the Steak ‘n Shakes
This location has decent parking at least. You don’t have to worry about people crashing into you like on Prospect Ave.

We come fairly often with grandchildren and they always like it. They’re young and enjoy coloring as they await their meals. The hats for the kids are fun along with the cardboard cars they enjoy assembling. The milk shakes are always great.

Waitress took forever to take our order. Party of 8. Waitress stood only at one end of the table, giving the people closest to her the orders to pass down to the others even though she could’ve easily walked to the other side of the table.
Food itself was surprisingly good. Restaurant was dirty all over-​nasty & gross. My younger guy refused to sit in the chair because it was so dirty. I had to wipe it off. Thank God for Clorox wipes!
Waitress mopped the floor while we were eating leaving s strange chemical smell in the air again while we were eating. Then she put a «wet floor» sign behind a man sitting in s wheelchair, blocking him from being able to get out. The person with him had to get up and move it. Plus milkshakes took longer to get than the food itself!

Went to this location today and let me start to say the Manager was great, greeting us at the door and said let us clean off a table for you.
Then as they were cleaning the table 2 people walked in and were seated at our table. So we just sat by the door. And another waitress said what do you guys need. We said the manager was cleaning off a table but it just got given away. She said oh you want a table! And instead of cleaning a table that was just vacated she tried to sit us at a table that was left open to allow for wheelchair at next table to have room.
The Waitress was VERY RUDE! So we left!
I will never come to this location again!

Growing up in the home town of Steak N Shake, I’ve got high standards. This location doesn’t come close. The staff had always been fairly helpful (I always do takeout) but the food is so poor! Frisco Melt is always more bread, less meat, cheese and sauce. Huge let down. Fries are always kind of soggy. Shakes a little un-​mixed.

This place us worth coming to just for the shakes. My favorite is the mocha shake. The servers at night are over-​worked and the wait time for shakes can be long if you are in a big group. That being said the shake us worth the wait.

They screwed up my order at 4:50am on multiple accounts. Cheeseless cheeseburgers, fudgeless fudge shakes and cold fries. Not cool.

Waited 20 minutes, apparently on fries. All tables that came in after got their food first, with fries. But at least we got our bill, yet again, before our food. At least 6 staff, manager included, just standing around. Left without food.

You can’t beat the prices here, but the place is always crowded. And the service was just AWFUL

The drive through is a little slow but that’s not uncommon for around here. I sometimes go through the drive through in the morning to grab some shooters for everyone at work. We really like the bacon, egg and cheese shooters. They are little and make you think that you are eating less of an unhealthy breakfast sandwich. So you feel pretty good about yourself to start the day.
I noticed they had a taco salad for $ 3.99 on the menu and I just had to try it. I really liked it. It was the right size and price!
However, the chili here has a lot to be desired. I have had chili at Steak n Shake before and it was OK but here it was gross. It was really thick and chalky. Like it was heated up many, many times. So don’t order the chili from this Steak n Shake.

This review is primarily about service. I am an immigrant person of color, and I find that when I go to restaurants without my White spouse, service is hit or miss.
This location, for example. When I went there last time, I got a very surly, slow, and unpleasant waitress. I didn’t complain because I was terrified she would spit in my burger. Judging by her demeanor, she was annoyed by having to serve such scum as me. (I’m being ironic. I’m not scum, but neither is anyone else. I’m very polite, generous, and kind to service staff, and I expect the same back).
Today, I went in with my kid again. I waited over 10 minutes for anyone to take my order. A White woman came in wearing pjs and accompanied by two kids. She was immediately seated, and the waitress immediately took her order. A black group came in around the same time, and were likewise assisted. By this time my kid was pretty restless, so I asked the waitress what the deal was. She seemed genuinely surprised that I hadn’t been helped. Meet the invisible woman. I was pretty close to leaving and going to Panera by this time … but was too hungry.
When served (yes, AFTER the other two families that had come in 10 minutes after me had been served), my order wasn’t as I’d requested (I’d asked for tomatoes and lettuce).
When I went up to pay, the manager and another person at the till chatted with each other for a bit, and then left. Hello! I’m still here, and still invisible. The waitress saw me waiting there, being ignored AGAIN, and went up to take my payment.
I noticed that another commenter shizuku n. had the same problem and I’ll bet she is also a woman of color from Asia.
Seriously, Steak and Shake. Get a clue. Wake up and smell the coffee. We’re equal human beings. Also, we’re paying money for service.
It is doubtful I will return to this location. Goodbye, Steak and Shake on Neil. Enjoy your preferred customer demographics. I’m going to spend my cash where people give me respect.

I went to this location for the first time in a long time because a friend and I were hungry and it was real late. Kudos to any food establishment thats open ²⁴⁄₇ and they get a star for that in an of itself. our server was friendly enough although it was kind of a long wait to be seated. The place was packed with what I think was high school kids and they had like 2 people working the entire floor so I blame management on that.
aside from the fries and shake, the burger I got tasted like it had been in the microwave since vietnam, after having the beef shipped from Somalia. It was a horrible sandwich and I felt sorry for the poor cow that had to give its life to be turned into whatever the hell they tried to serve me. Its sad because I remembered liking steak n shakes food. Maybe this was an off night for the cooks?

wow, the mint oreo milkshake, the apple/​cranberry salad, and the chili mac blew my mind. My boyfriend and I shared all three and it was the perfect amount of food. I wish there was a steak n’ shake in California!
Our server was extremely helpful and prompt. We were in and out within 45 minutes, and it did not take long for the food to come.

I will avoid this place at all costs, but sometime it’s the only thing open late at night.

My children love SNS so we have made several trips here. Our service has always been pretty good. We’ve only had a negative experience once, and our server brought it to the manager’s attention without our asking which was nice. The manager was very nice and apologetic over the length of time it took to receive a 3 stack of pancakes (60 mins). and comp’d our entire meal.
I don’t know if anyone goes to SNS with high expectations, but it’s always been average or slightly above for us.

I’m a huge fan of Steak n Shake’s happy hour which is from 2 – 4 am and pm on weekdays. They have half price shakes and drinks, which is a really good deal. Unfortunately, this particular steak n shake can’t make a good milkshake. They always taste odd here (too much syrup or poorly blended?). I’ve been here at least 3 times, and they’re always bad. So, now to satisfy my cravings I tend to drive up to the prospect one.
The food, on the other hand, is usually about your average steak n shake fare, so long as you stay away from the shakes, you might enjoy your experience (but who really would want to go to steak n shake and not get a shake?).