Greyhound Bus Lines

So observation and working here ya once upon of time they had a hard time with being over book… because of the Internet tickets not cutting off and still saleing even if the bus was canceled. but now since that has changed we just have problems with people not printing their own tickets or being late them selves or messing up making the ticket… then they have a bad experience… Lol I think lot of the drivers are cool and do the best they can and we just go by what’s has been given to us

They’re no Peoria Charter, but still, $ 12 tickets (you have to buy online for super discounted fares) make me bump the 3.5 stars to 4. Between speed, quality, and cost, you can only ever have two of those qualities at once, but Greyhound kind of has a fair amount of all three. Cost is definitely a huge pro they have for them because tickets start at $ 12 (as you approach the travel date, it gets more expensive — around $ 30). If you plan ahead, this is definitely cheaper than Amtrak ($ 15 at it’s cheapest) and PC/​other companies).
As for speed and quality, the buses themselves are quite comfortable — I like the leather seats a lot and little overhead lighting for reading. There is also a bathroom in the back, which is pretty clean. There are two outlets per row, so charging electronics is convenient. There is wifi on the bus too, but it does block inappropriate websites. Also, there are footrests under the seat in front of you.
Things of note: the official baggage policy is you get 1 free checked bag under the bus and then 1 – 2 carry-​ons (one on the overhead shelf and one in your lap).
The drivers vary but the drivers I’ve had so far are very responsible, neat, and get everyone to the destination safely. They are also pretty good at addressing loud, unruly passengers and the trips I’ve had were quiet and peaceful.
That being all said, they deserve five stars, but I’m taking one star off because the Chicago terminal is dirty and haphazard. It also smelled a lot like weed when I got off one night. While there are security guards, I feel like it’s still a questionable place. Also, sometimes the buses are mildly late or the trip takes longer than expected. Greyhound is better than Amtrak, but PC is definitely always on time, hence the deduction.

I would give it zero stars if thats an option! We booked 4 tickets at 8:05 am on Mar.16^th from Champaign to Chicago. We showed up at 7:50 am. There were around 200 people waiting! They overbooked the bus 400% at their capacity of 50 people per bus!!! We were stranded at the bus stop for 3 hours in the cold wind! No apology. No explanation. No specific schedule for the next bus! Please do yourself a favor by not using Greyhound!
It was chaotic as people jostled each other to get on the bus. This reminds me of the movie Titanic where people jostle to get on lifeboats!