Cramer Siding & Window Co.

Cramer did an outstanding job on my roof. It was as bad as a roof can get in 21 years! Cramer’s crew came in and did a great job of taking the old off and repairing the roof and putting the new roof on. The crew was a big help answering my questions. They were very professional and worked great as a team. From the start to the finished roof, Cramer was a five star !!

Worst customer service and they DO NOT respect women. AVOID AT ALL COST.
Recently, I called Cramer Siding & Window Co for an estimate on getting new soffits. I knew that I wanted white, aluminum soffits. Pretty simple.
While a number of other companies listened to what I wanted and then measured my house and mailed or delivered the estimate, Cramer refused to give me an estimate unless my husband was home. I asked why I needed my husband to be there. They said that HE needed to be there to make the decision. There really wasn’t a decision to be made. I explained exactly what I wanted, white aluminum soffits, just give me a price please. Didn’t happen.
I understand that if were were signing a contract for services to be performed, we should both be there. However, I feel it’s unnecessary for him to be home for an ESTIMATE when all they really need to do is measure the house and then price it for the materials and labor. Most estimates that I received were from companies that came and measured without me being home.
While relaying this story to a friend of mine, she said she had a very similar situation. She asked for an estimate on windows. A Cramer employee with a trainee shadowing him came to her house. She explained what she wanted and the Cramer employee asked for her husband to come outside and speak to them because, «You’re not qualified to make that decision.» Those were his EXACT words.
Those two instances are upsetting and frustrating. I’m not some angry feminist, but I feel very disrespected by Cramer Siding & Window.
*Just wanted to add an update to this. After sharing this story with other people, I’ve been told that the reason they require BOTH people to be there at the time of the estimate is because they use high-​pressure sales tactics to get you to sign a contract immediately. Then, they sell your information to a finance company which constantly call you.
I still stand that they don’t respect women because of their awful comments.
Add’l story here from my best friend’s mother:
Cramer came and was putting siding on their house in Mahomet. They paid extra to have the house wrapped (I guess that means that there are no seams in the siding-​could be wrong though). When she came home as Cramer was installing it, she noticed they were not doing the wrapping. She asked one of the crew about it and they said that they weren’t supposed to wrap it. She said, that he was wrong and they paid for it. Then he yelled at her telling her she was wrong!
The supervisor eventually drove out there and in fact, they were wrong and it was not being installed correctly. The whole job had to be started over.
How does anyone get off yelling at a 60+ year old woman? They were wrong.
I just don’t understand how they are still in business if they treat people so badly.