Confidentially Yours

I have now had the opportunity to go to Confidentially Yours twice, and I will not make it a third.
The first time I went in I was looking for a nursing bra. I am a woman of the smaller persuasion and I had met employees of the store at a local breastfeeding event. They claimed to have thousands of bras in ALL sizes, including nursing bras. Well, the only thing they had in my size was a night-​time bra, which you might as well go without during the day. But hey… I figured that this was a specialty item and didn’t think too much about it.
I recently went back in looking for a new (non-​nursing) bra in my (small) size and wanting to support a local business. If you are a D cup or above, you will have absolutely NO problem finding numerous selections in this store. However, they were only able to find 3 bras in my A-​cup size, and one of them looked like it should plug in and light up.
I might point out that the average woman is a 34B. That means that there are a LOT of women out there smaller than this size. So to ONLY represent women of larger cup sizes is INCREDIBLY frustrating (albeit very common). Worse, the sales people made me feel like I had three eyes for not being over-​the-​moon pleased with the 3 that they had.
My time was wasted and I left personally very frustrated. I will NOT be going back!

I had grown to detest bra-​shopping over the years, and Confidentially Yours changed that in one visit. First of all, they had my size! Normally, at a department store, I’m lucky if they have three different kinds of bras for me to try on in my size. And at Target or Victoria’s Secret – well, forget about it. At this place, the saleswoman pulled out nearly 20. She even brought me a bunch of bras from the sales rack. And they were cute! I’ve never even had the option of buying a colored bra in my size, but I had so many options here. If you wear a D cup or over, you’re not going to find a better selection in town. They have every size you could imagine, even if your band size is very small.
Second, the saleswoman was excellent at dealing with all kinds of customers. I’m an «I know my size; leave me alone» kind of shopper. The saleswoman clearly sensed that, made herself available to me, but didn’t impose at all. As it turned out, after I tried on one of the billion bras that she had pulled for me, I realized that I had gone up a cup size. When I told her, she didn’t mind at all! She just came back with hangers and hangers of other bras that I could try. At department stores, I’ve had so many salespeople act like I was too demanding, just for asking for an unusual size. There was absolutely none of that here.
Third, If you do need sizing, they are also helpful. I overheard the woman in the next dressing room asking for help. She’d recently lost some weight and needed to be measured. The sales associate measured her band size and then told her that when it came to cup size, she was really best off trying on a few bras to see what fit best, since the cup measuring system is imperfect. Finally, someone admits it! I’ve been to so many stores that insisted on measuring me and then told me some bogus cup size that wouldn’t even begin to fit me. As breasts get larger, they don’t grow directly out from your body like torpedoes! They spread out, and you can’t measure that by just wrapping a tape measure around someone. You really are better off just trying on the bras.
Fourth, the place is cuter, cleaner, and homier than any department store. Plus, they have a reward point system for regular shoppers, give you discounts for your birth month, etc. The pricing is about the same as you’d find at a department store. I tend to spend between $ 35 and $ 65 on a quality bra, and most were in that range here. I did happen to find one on sale for $ 25, which was perfect, though.
When I’ve read other online reviews of CY (not just here), I’ve seen a lot of complaints about the return policy. I did see a sign about it in the fitting room when I was there, and it looked a bit strict. I suppose this is because it’s underwear, and a small local business can’t absorb the costs of throwing used items away when they’re returned the way that a chain store could. If you’re in a situation where you need to try on several bras with a dress that you have at home and then return the ones you don’t want, I’d recommend that you just go to the department store where that’s easier to do. Or bring the dress in to Confidentially Yours because I’ll bet they wouldn’t care.
Bra shopping has been downright traumatic for me, and I’ve never been able to buy the cute stuff at the nice lingerie places just because of my bra size. Confidentially Yours actually made me feel good about being the size that I am, and for once in my life, I really enjoyed shopping for my bras!

This place sucks. I went to return something I purchased 7 days ago and was only given store credit. No one informed me of their rediculous return policy. And when I questioned it there was a small frame hidden on the cash register with 4 pt font that outlined their return policy.
Now I COULD understand if they wouldn’t return my item because it was a bra, because that can be a personal item. However why can’t I just have my money back!!!