Car-X Auto Service

I went to CarX to get a buyer’s inspection on a used vehicle I was interested in. Their report said that the car was fine on every aspect, so I bought their words and took the car. Guess what, the rear right door latch was broken and won’t lock or scroll window, it’s a $ 500 job with parts and labor. I was just amazed at the fact that a professional team of car mechanics missed a broken door. Maybe I misread the items they check in buyer’s inspection so they don’t actually check on-​board electronic system, or they don’t check all the mechanical part on the car. If that’s the case then why would I want to have you inspect a car before I buy it than just hire a private car machanic then order him to check every dang thing on the car? It’s costs me about the same anyway.

Karl was awesome. We were half way on our trip from Chicago to SIU to check our son into his dorm when bam a major flat. The local Firestone was not polite or friendly. Well Karl and CarX understood our issue. They took us in making us a priority and got us on the road right away.

When you look for repair shop, it’s important to keep your priorities straight. While friendly interactions are nice to have, quality work is what I expect. I had this Car-​X do two maintenance services (over the course of a year+), and about a month after the second one, my car started to produce an incredibly loud high-​pitched noise.
When I contacted Car-​X with this, the response was basically, ‘parts don’t last forever. take it back in.’
Well, I’d hope parts last longer than a month after you supposedly checked them over… I didn’t trust them enough to take it back. Here are the results from a more reputable mechanic:
Long-​term overheating, which caused quite a bit of internal damage, including the oil filter housing and water pump bearings.
Two maintenance services, and Car-​X didn’t catch this. It was a systematic failure, not just a single part breaking, and it definitely would have been less costly to fix if found earlier. Icing on the cake? The synthetic oil that Car-​X suggested I upgrade to (which I did) left enough gunk that I had to pay for another oil & filter change, a little more than a month after Car-X’s service.

Everyone was super friendly when i took my car in bright and early for an oil change. They were fast and i felt the prices were affordable

I had a problem with the muffler and i took my car first in the morning. The mechanics were not there yet so i needed to leave my car. They called me 3hrs later telling me i need to change my converter in order to fix my muffler and gave me an estimate of 2k. I am pretty sure they were trying to take advantage of female customer who seems to be not knowledgeable in car system. I wouldn’t go to this shop anymore.

They were able to fix my car at a reasonable price within the time they quoted me. They went above and beyond to find the source of my cars water issues and dry out my interior. They even showed me how I could save time and money by fixing it myself.
Nice owners. Haven’t had problems since going there, would recommend. Parking lot is tiny that’s the only problem.

I have come to Car x for years. I moved to Peoria and always have consistent service. From champaign to Peoria — no difference. Shane was friendly and even honored another coupon for oil change tire rotation, balance, etc. very happy repeat customer. I recommend them.

Had to have my brakes completely replaced and the staff was decently helpful and the job was reasonably priced. Just make sure to ask for the student discount because they won’t give it to you automatically.

Excellent, Fast, Reliable, Friendly Service

I have been here for regular stuff like oil change, buyer’s check etc. The people here seem trustworthy. I am giving a 4 star only because I have been going here for the past 3 months only.

Shane, the manager, has been very patient and friendly. I was in a hurry, and had to get the car fixed by the end of a Saturday. Normally, business closes at 3 pm, but in order to get the job done, they kept working on it and made sure everything works right until 4 pm. I had been a very annoying customer — calling them every other hour since 9 am to keep track of progress, yet Shane has been patient and friendly all the time.

I started coming here after the dealer said I needed $ 600+ in repairs, and I called around for other estimates, and they were 40% cheaper. Of course, there are others who can do work for similar rates, but the deciding factor was that Rob, who is usually at the front desk, was apparently the only guy in town who could handle a phone call in a useful and professional way. I know thats a fairly small factor to make a decision on, but I don’t regret it, since its been representative of how they’ve been to me since.
Also, if I bring the car in for an oil change or other regular maintenance, and ask for them to check some potential problem out, and it just turns out to be something trivial that takes a few seconds to fix, they don’t use that as an excuse to charge a half-​hour of shop time. Which I appreciate.