Kool Smiles

Oh, another thing I forgot to mention in my original review. Kool Smiles totally missed some build-​up that was forming on the back of my bottom front teeth! The hygienists at Kool Smiles never took their time to actually look at my teeth and only once did they try to explain how to brush my teeth properly. My new dentist told me that, after I get my braces removed, I need to get my teeth cleaned every 4 months. Kool Smiles said nothing about this. Never come to this dentist!
Also, the equipment at Kool Smiles is severely outdated.

MALPRACTICE AS A BUSINESS MODEL:
Went here with my son this past month and was immediately overwhelmed with the sheer chaos of the waiting room. Several different movies playing over each other, kids arguing over toys to the point of screaming and crying while disinterested parents did nothing to address the situation, and same parents playing racing games on their phone with the sound way up despite the waiver we all had to sign saying not to do just that. I was already cursing my inability to afford real insurance. But I figured there’s probably no point in paying a bunch of money out of pocket for a routine cleaning.
Well they came back and said he had two cavities, involving three teeth. The tech who told me this seems to have just sorta assumed I would sign the form consenting to their treatment plan, because she just kept telling me I had to when I told her I was going to take him elsewhere to get the work done. Bargain basement tooth scraping is one thing, but when there’s going to be drilling and filling going on, I’m not about to put my kid through the lowest common denominator form of that important procedure. Eventually the tech left so I could think about it, which was unnecessary because I had made up my mind by the time I told her the first time, but when she came back she admitted that I could in fact leave without signing the form, they would just put it on my paperwork that I refused to sign it against medical advice. Cool.
So then I made an appointment to have the fillings done at another place, which seemed a lot more mellow and even kinda upscale for medicaid (being that it was in the Prado shopping center). But then the day before that appointment I started checking out their reviews and they had a bunch of one-​star reviews about aggressively pushing a bunch of unnecessary procedures on patients (who can’t even consent for themselves, so they’re relying on their parents to look out for them). Well, if I wanted to put him through that sort of experience, I would’ve just authorized Kool Smiles to do the work. So I broke that appointment and kept looking. And I’m glad I did.
The place I found, which is in Buckhead and also takes medicaid, had consistent five-​star reviews so I gave them a shot. And what do you know? After taking their own x-​rays and examining my son, the dentist there said he could find nothing wrong with the teeth that supposedly had cavities and that there was no work needed. He mentioned that my son could probably brush a bit better and should start flossing, but he didn’t try to justify any procedure.
Bottom line: stay away. Any place that makes up cavities so that they can bill medicaid or any other insurance for «fixing» a nonexistent problem in your kid’s mouth deserves to be shut down and its employees imprisoned. Your kid deserves a real dentist. And it turns out there actually are such options. You may just have to get yourself to Buckhead to see one. But so be it. Avoiding traumatic and permanently damaging interventions in your kid’s mouth is worth a few hours on MARTA every 6 months.

I walked into this Kool Smiles and my kids and I we’re greeted with smiles. The place was vibrant in color. And most of all they acknowledged my kids. One person in particular Estralla C. The CDA was amazing with my kids. She is VERY well spoken and has a GREAT WAY of communicating with kids. She explained to me and my son exactly what was going on and what the dentist will be doing today. Her demeanor and vibe was great. ALL KOOL SMILE LOCATIONS NEED TO BE LIKE THIS ONE.

Pros: I took my 1 year old daughter in for an appointment and they were on time with the appointment.
CONS:
I was not pleased with the way they treated my daughter. They were not sensitive to her being scared of the dentist AT ALL and did not do anything to try to make her comfortable. She screamed the majority of the time and I don’t blame her. I have been to other pediatric dentist offices and the environment was aimed to make a child comfortable. This place was one step up from being a public health clinic. The dentist who treated my daughter was not friendly. I did not feel very confident in what she was saying when talking about my child’s teeth. She keep using words like «it looks like», «I think», probably and she did not explain to me what the issues were and how to prevent more damage. She said the dental assistants would explain it to me.
The lady at the front desk could not explain the bill to me and I had to wait until the more experienced front desk lady got off of a phone call so she could explain. Why have someone at the front desk who doesn’t know how to explain prices or a bill?
I wouldn’t recommend this place to anyone. Not child friendly.

SO beyond impressed with this place! Many reminders given for appointment & cancellation procedures, WAY awesome staff, very clean & everything is sterilized immediately after use (chairs, tables, etc). Waiting room is large with a play area for the little ones. I cannot get over the great treatment I was given by the front desk, my hygienist, the X-​ray tech, the person who checked me in, & the dentist herself. Everyone was knowledgeable, made sure I was given advice on how to floss correctly, & all SUPER nice & caring!!! That can be hard to find. I would recommend this place to anyone simply because the staff is so outstanding. My wait time was less than 30 minutes, just FYI. If the accept your insurance, I would say go to this office!

Made appoint way in advance making sure they took my Dental Insurance.(yes they did) received several appointment reminders and that pleased me. I take the day off specifically for this, being a single mom it’s hard taking days off and I try to do everything in one day for my kids. I received a call 15 MINUTES. Before my appointment telling me they did not accept my Insurance, I was irritated and told them «why wasn’t I told this on the days before my appointment? I was told you all accepted my Insurance!“Her excuse was that «a call center makes these appointments»
So? Are they all not in the same page? What A total mess. I went back out of curiosity and noted they been in several lawsuits. Yea.

Nice staff! Good price ! Good Service and no pressure to do a treatment (and spend money). Highly recommend !

When I arrived at Kool Smiles it was packed. There were kids running around everywhere and it was overcrowded. I signed in and the receptionist told me that there was a note under my son’s appointment information stating they did not take my insurance. They obviously knew this prior to my arrival, yet did not bother to call me. I drove all the way there with my 4 year old ready to go after he was so nervous, he finally was excited to go. I am so appalled at the lack of customer service. They acted like it was no big deal that they didn’t call me prior to my appointment and just told me the girl who made my appointment didn’t realize they didn’t take my insurance until after I made the appointment. Mind you, I did ask her and she verified on the phone they did in fact take my insurance. This was a mistake and I wouldn’t have minded had they of called me when they realized their error. Instead I rearrange my day and drive all the way there for them to simply brush us off saying, «they don’t take my insurance.» No apologies for dragging my child all the way there, nothing. Had they of called me I would have keep the appointment and paid cash sense I already had moved stuff in my week around to fit the appointment in. They didn’t even give me the option; I was pretty much ushered out of the way of other patients. I guess it was a blessing in the end sense that place was so crowded; it’s more like a factory line of patients. I do not recommend this place.