Gowland’s Heating & A/C

I called Gowlands first thing yesterday morning for an emergency clog and flooding at my job, which is on the 2^nd floor and had water showering down in the breezeway of our building. Literally at 8am. The systems were not even loaded to see the appointment schedule, but Mark, who answered the phone and probably hadn’t even turned on all the lights in the establishment, kindly gave me a call back within minutes to put me on the books for that morning. The service tech was able to quickly fix the initial problem and looked further into the source of the clogging to find that we needed much more extensive work done to the unit. The tech, Will, was not able to stay yesterday, but we were able to schedule for more cleaning today. He was at it for hours… Cleaning and welding like a mad man. I didn’t catch him taking a break once, though I tried to offer him snacks for being so patient yesterday and having to slave for us today. He explained what was happening throughout the process, was extremely polite (not an inkling of condescending tone for any «girl» question asked) and went out of his way to make as little of a mess as possible. I was impressed. Gowlands has my vote!

I called Gowland’s after I had 3 other companies in the area come out and review why my AC system would not hold a charge. The previous companies had given me wildly different diagnoses and estimates. Will, the technician that Gowland’s sent, did a far more thorough check of the system than anyone else had done, and was actually able to find and show me all the points of leakage. His thoroughness, knowledge, and professionalism gave me confidence that Gowland’s was going to get this issue resolved and not rip me off in the process. When I received quotes for repair options and to replace the whole system that were all reasonable AND they provided financing, this sealed the deal for me. I opted to have the air handler replaced. It was done exactly at the date and time that we agreed upon. The install techs were professional and quick. Problem solved. My home is cool again. It was all around a satisfying experience. I highly recommend that you give me a call on your next hvac issue.