Ricks Cafe

Yikes, my first time there was a comical disaster. Ordered a veggie burger and was served the wrong kind. The lettuce, onion AND bun top was missing… How does that happen. The veggies were too buttery (I had asked for no cheese and I like to stay away from dairy, so this was an unpleasant surprise) and tasted like they had been microwaved and left out (some pieces were cold). The walnuts on the burger were supposed to be chopped up but instead they were whole (I didn’t really care much, but it’s the lack of consistency that is an issue). Just all around bad experience.

Great Baby Back Ribs! I enjoyed them with the coleslaw and sweet potato fries! Definitely the ultimate rib spot!

Hubby and I ordered 2 diff burgers, medium cooked burger w cheese sauce, horseradish sauce and another medium cooked burger w cheddar, mushroom, pepper & onions. Both burgers were barely lukewarm when they arrived and the fries were the same. That wasn’t even the worst part… They were also charred on the outside layer leaving them crunchy and overdone while the inside of the burger was a pleasant-​looking color pink. The char flavor completely overwhelmed any other flavor of the burger itself or the condiments etc. it really just tasted like crunchy char and that’s not a good thing. On a positive note, service was quick and Gretchen was very nice. Unfortunately those 2 things aren’t enough to make us come back. Pretty disappointed since we really wanted to like this place w it’s great location.

Decent food and beers in a nice setting, but unapologetically slow service mars the experience.
We arrived on a sunny Saturday around 1:00 for lunch. We wanted to sit outside, but went inside to check in with a hostess. We stood at the door for 5 minutes until we were told someone would be right with us. Ten minutes later, we were finally seated. We waited 10 more minutes to have our drink order taken. By the time we received our food and check, we had been there almost 2 hours.
I know Rick’s has been a fixture on Main Street for ages. It’s hard to see why with that kind of service. The staff was friendly — I guess they were just disorganized or understaffed — but other Unilocal reviews seem to indicate this is a pattern rather than an exception.

The guy I happened to follow in from the patio entrance — the one who let the door slam in my face — turned out to be our waiter. The service continued in the same indifferent fashion. The lettuce in my hamburger salad was droopy and room temperature, while the meat prepared «medium» was burnt and crunchy. The food came quick, despite having a large party, so points were earned there, but all of it was mediocre at best. Hold out for Jekyll’s across the road, or lower your expectations.

The worst restaurant experience of my life. It took 2 hours total to receive house salads, and flavorless burgers. One of these burgers came out with a MOLDY bun. Our server was incompetent and unapologetic, as were her fellow servers. There was no upside to this unforgettably bad experience and I am usually a very forgiving diner. Save yourself. Do not eat at Rick’s.

Atmosphere is OK, but this place has run its course. Burger was… well chewy? Bun nasty. Fries were stale and tasteless. Chicken for the Ceaser Salad tasted old and dry. All this at 5 on a Saturday evening. There are many better choices near by so help motivate this place to do better by spending your money elsewhere.

We came up from Pensacola, Fl to visit my boyfriends family and we decided on Ricks Café. This is my first time in chagrin, and the place appears like it would be a great local food joint.
There were 7 of us, including a small infant and a seven year old. It took forever to get refills on water. They started out by giving us coleslaw that «tasted like the smell of a petting zoo» says the 7 y/​o and the adults agreed. One of us ordered a fruit plate that contained 2 quarters of an apple, 2 small slices of melon, and 2 small slivers of canteloupe. The waitress told us that it was 3 DOLLARS!
40 mins later we finally got our food. I ordered the half turkey club with a half a cup of chili. Others got the lunch ribs with fries and chicken Caesar salad. The fries were cold-​ish, the food was just ok.
Our waitress didn’t come back after the food was served. She came by and grabbed empty plates after. Then we waited and watched her eat a couple tables over. We went up to the table to ask her for the bill and got out of there!
I gave this review two stars because i liked their windows.

This place used to be great. It smells, it’s dirty, the staff is less then friendly and the food it so so. Hopefully something changes here.

rick’s café is a mainstay in chagrin falls
has been good for a long time
great burgers
outstanding ribs
grilled wings are fantastic
but today i needed a healthy lunch & they have great options for that as well
the grilled chicken with steamed vegetables & jasmine brown rice was perfect

Excellent clam chowder & swiss bacon burger. Chicken sandwich was delicious.
Puo puo plater. shrimp ribs wings coleslaw great as well.
Service was very good.

My son and I went to Ricks Saturday February 28^th. It was around 7:00 and it was busy. The man at the door who I believe was the owner said it would be 15 to 20 minutes. Right after I came in a beautiful blond came in with her infant child and husband. They were clearly on the list after us.
So 15 to 20 minutes comes and goes and I notice that the blond is seated before us. The owner, very nice guy, told me we would be seated soon, and proceeded to seat other people in front of us. If it were not for my son who was very hungry, I would have walked out. But I kept my mouth shut and we were finally seated.
The waitress was probably the best part of the experience. My son ordered a 14oz rib eye that was very thin and seemed to be loaded with tenderizer. I BBQ rib eye steaks close to once a week and it is our favorite cut, and this was substandard. The menu said choice of potato and my son ordered the sweet potato fries and we got an up charge. He also ordered onions and mushrooms which were not on the steak and which we had removed from the check.
I got ½ BBQ chicken which I liked a lot.
I told this story to people at work and they suggested I post on Unilocal.I gave it a week to allow myself to think about it because this place is the owners livelihood, and I take the reviews seriously. But after going to a number of other restaurants, and being treated respectfully, I think the review is necessary to let the owner know that in this age of the Internet you cannot get away with treating people that way.
So if you are a regular at Ricks, and are seated a head of other people, enjoy the privilege. If you are not and want a good meal and be treated respectfully, you may want to check out some of the other fine establishments in the area.

Been to Ricks several times since moving to the area. Neither myself nor my family have ever been really exuberant about our meals there. The atmosphere is nice, and they are certainly a landmark, and the prices are quite reasonable.
The problem that gets them two stars is the «meh» ness of the food. Burgers are served al la carte (sell me a cheeseburger with fries for $ 12, not an $ 8 burger and $ 4 fries! Fries are cheap! They appear cheap to the customer, build them in and charge for substitutes!) and they lack… character, they even lack garnish. I had a burger with a slice of pineapple and some tropical relish on it (don’t judge!)
and that is exactly how it came. No pile of veggies on the side, no sprig of parsley… just a bun with a meat patty on half and a slice of pineapple on the other, and a glob of brownish relish on a 9 inch plate.
My wife got a chef salad of some kind. It was a salad, that was her review… and my kid got the cheeseburger that came with, you guessed it, fries for five bucks. My burger cost twice as much and hers had the appearance of twice as much food for the money because she got a handful of fries that could not have cost more than a dime to produce. I ate the rest of hers, but shouldn’t have had to.
Ricks is our last-​resort food stop in chagrin falls. We only went there this time because so many places were not yet open for lunch. Recommendation: poke your head inside and check out the Art Deco, then head on down the street to somewhere (anywhere, really) else.

The place to be for good food and a Saturday night band. Crowded. Lots of people of all ages.

I almost never eat beef, but the hamburger cooked medium rare yesterday rocked. I’ve known this place my whole life, always pretty much the same. Compelling vintage trimmed tables, booths, furniture, bar, mirrors and the rest, acquired the old-​fashioned way — having it for a really, really long time.
The renovation a few years ago is really nice and classy… except the warped, junky, old, cheap-​tiled dropped ceiling is still their. Make it go away.

We arrived around six on a Saturday, were greeted at the door and led to a booth, as requested. Service was timely and cheerful. There were gluten free and vegan options. The French fries are made from fresh cut potatoes. Mom says the burger was very good. I liked the local friendly relaxed vibe. If the food were organic, grass fed yadda yadda I’d give ‘em five stars. Enjoyed it.

Popped in for a quick dinner on a Friday night. It became apparent that the ribs were the most popular item on the menu just by being nosy and looking around at what fellow diners were eating. The boyfriend got the baby back ribs and I opted for a grilled chicken sandwich with swiss and bacon. I normally 86 the bread but I couldn’t pass up the garlic bread it came on. Yum. Their BBQ sauce was good and service was good. Older clientele.

This place deserves a ¹⁰⁄₁₀. I was in town and my friend from Cleveland took me here. I ordered the half and half BBQ chicken and ribs. They were so flavorful I didn’t even need to use the homemade BBQ sauce. But I did try it and it was the bomb. The chicken and ribs are insanely good. I got the house salad with the creamy dill dressing to start. That’s the move. My mouth is salivating just thinking about it.
Great service, great atmosphere, well priced, amazing food. I will see you again for sure.

I had the ribs tonight: full slab baby back ribs with fries and slaw. Slaw came out first and I chowed like it was an appetizer. My daughters both had them as well and my five year old had sauce all over her face and the owner said she could be in an ad for his ribs!
My wife and her friend had salads that were too big for them to finish. They were out of thousand island dressing but the waitress was resourceful and made some herself.

I’m a resident of Chagrin Falls, and I’ve never, ever, ever, had good service here. Not even mediocre service. The food is nothing to write home about either when it finally comes.
The most recent visit here, which was only because of the need to use a $ 20 gift card, started out with a lovely seat at the bar where no fewer than two regulars were served well before the first contact with an employee. It went something like, «Have they not served you yet?»
My light appetizer took over an hour to show up, and my cash payment plus gift card took them over 20 minutes to cash out.
The manager (owner?) was completely unsympathetic and made an excuse («we are not used to using computers!») as to why everything was so slow. His almost insulting response to my complaint inspired this review.
If you have all the time in the world, the beer tastes the same as anywhere else. But don’t go for the food, and don’t go for a chat with any friendly bartenders, because you won’t find any of that here.
Two stars for the newly renovated patio. But you’d better bring your own beverage if you don’t want to go thirsty.