VapeRev

I use to enjoy this place. The management changed and I think that has made me come in less and less. I feel like I’m a hassle and I’m inconveniencing the staff. (Miss your great service John!)
I find a juice I like to only find out they are no longer carrying this brand anymore or they’re phasing out the juice or device’s because it doesn’t sell well.
Last year my boyfriend and I spent over $ 6k on retail products and use to loooove the service and products here. We both felt like they rolled out the red carpet for us. (Not anymore) Now we both feel unwelcome and WE are hassling the staff by coming into the shop.
The vibe has completely changed. I use to see people hang out and tinker with their mods and play games. Now it seems dead and no one hangs out anymore.
CJ (new manager) is moody and never know what type of service you will get from her, either helpful or um, I’m busy planning my night after work type of service. They seem more lazy when it comes to customers and the shop is looking more drab each time I return.
I found this place has been the most expensive vape shop I’ve been to but didn’t mind because I felt that I got great service and felt like the staff was knowledgeable.
I’ve been on a hunt for a new vape shop with better customer service. I’m finding better service and cheaper prices at other vape shops now.

Great products, great service. Although it may be a bit hard to find, initially, it is definitely a hidden gem. They have a great selection of mods, tanks & rebuildable atomizers, drip tips, juice… everything u need! And the service is always great too… very knowledgeable staff! Definitely 5 stars!

Went in because i needed coils, service was fine, pretty good for vape shops. The only problem was they didnt carry my type of coil and told me an off brand coil would work, didnt end up working and of course i cant just buy one i have to buy the box

I went in today and there were two ladies working.
Todays visit was for help re-​setting my device, I had it all messed up.
The ladies were both very nice, professional and pushed a few buttons on my settings and fixed me up. I made a purchase as well.
Service is always good but today was off the chart, I have to say The ladies provide me with the best service here. I’m a happy returning customer. It was a pleasure and THANK YOU.
Patty

I came a few times here to buy some juice so I decided to buy a new compact device so this device was perfect at first but it had flaws that I didn’t know about on it so after the whole process and time passed the flaws came out so I went back and one of the managers said «I had one like this and I had problems with it» so the problem that it had was a lot of leaking from the coil so I asked for an exchange or a refund and they denied so after their respond I will never come back to this place and will not recommend to anyone.

Stopped by yesterday on 5÷14÷13, place is a little hidden next to ammo bros. Once you pull in to the little plaza you can see the sign on the door.
Greeted as soon as I walked in, and asked to wait as they had a few people at the juice bar. Great welcoming atmosphere and very nice lounge type layout nice and relaxed.
After a few min. I was directed to Pat, very courteous and showed me their menu as well as a few suggestions to start tasting, also asked if I had an idea of what I wanted so he could make suggestions to try. Very knowledgeable and nice answering some of my noon questions as I am fairly new to vaping.
Picked up some Mr. Goodvape Pistachio man and Midas Vanilla cupcake, and a new ego twist battery.
Checkout was a breeze and also let me know about their rewards program. All in all a great experience and great location and service.
For those complaining about wait times, I guess it depends on the day and time you go. But I only waited a few min, and would gladly wait for the service that is presented here.
Way to go Vaperev I’ll be back soon to pick up more juices and thanks again Pat your the man!

Just moved to Norwalk. Great selection of juices and friendly staff. I like the fact that they have drinks at the juice bar which I have never asked to try… yet and a really nice pool table with lots of space. Seems like a cool place to hangout and vape, but every time I come in it always seems dead. Maybe having free wifi and extra outlets for people who want to study and hangout would be a great idea.

Shout out to Paolo! He was a great help and because of his friendliness and his knowledge about the products being sold, I recommended this place to my family and friends.

Came in to the shop to look for a replacement for my eleaf 50w. Ceejae helped me out and talked me through some of the mods they had in store and when I told her my situation with my mod she even looked up the models online that were best suited for me. After a couple minutes talking to her she helped me pick a new tank and plug in play mod that even fit my budget. She really hooked me up and helped me find my new flavor. Lime Apple crumbs taste like apple jacks! Thanks again ceejae!

One of the best shops all around. The staff there is very friendly, and the atmosphere is nice.
The shop has quite a selection of gear, for someone looking to start vaping, or if you would like to pick something up with a little flair. The mod selection is great, as is the selection for RDAs, RTAs, and drip tips.
The juice bar is also excellent, they are stocked quite well and the staff is very friendly with helping you find a flavor that fits your taste.
With so many ways to get juices and gear for vaping, I definitely support going to your B&Ms, and Vape Rev is my personal choice to go to. Love it!

DISCLAIMER: I am an online customer for two years as both stores are roughly 3,000 miles away (I am in NYC). With that said whenever I need something that is somewhat rare backed with good customer service I always go to VapeRev. Mike is one of the customer service folks I have dealt with and his response is timely and accurate. Very nice fellow who cares about his customers. Besides the great customer service pricing isn’t too bad and shipping is same day USPS priority (as long as you aren’t placing orders after normal business hours, then its next day). ¹²⁄₁₀ would buy from again.

My all time favorite vape shop :) Everyone there is so helpful and friendly. Every time I go it feels like home. They have a really nice vape bar set up with a really nice and complete juice menu. They also serve refreshments: old school soda pops!!! There’s also a pool table and couches if you feel like hanging out :)
This place is especially awesome for beginners like myself. They walked me thru all types of vaporizers and I literally tried everything on the menu!
Have to try the «Nerdz» flavor. So delish!
They just recently opened up a new location in Beverly Grove on Melrose!!!

I am a consumer who takes reviews on places seriously and into consideration when buying things or planning to visit new places. As I’ve seen some ridiculous «bad» reviews, let me clarify how a review on a place should be…
I for one am not knowledgeable in e cigarettes as i don’t like to smoke, my husband likes the non nicotine ones and this places met our expectations and more! The staff is Very knowledgeable on there products, courteous and friendly. Asked us what we like, dislike and suggested great things to try.
I’m sure on very busy days it can be a wait, but what i notice was the attention i felt we still got when an associate acknowledge us from time to time saying sorry for the wait, we will be right with you. THAT to me shows they care about there customers business. I will definitely be coming back to try new things.

Love this place I’ve been to several vape shops and I am most satisfied with this place. Friendly service willing to help and the entire staff is great. Love it. Crush is the man he’s always helpful and friendly and always recommends what he knows I like.

This place is awesome. Very helpful crew and the know their stuff. I had a ton of questions and the knocked them out the park.
Their suggestions were spot on and made me feel like a friend and not just a customer. This place is out of my way but now I don’t go anywhere else. I only trust them.
Best staff I have ran into in a long time

This place sucks, super protentious, service takes forever. Be prepared to answer a million questions to get a bottle of juice. Theh may start asking for your social security number to make a purchase. Btw their rewards program is terrible. You have to spend 225 bucks to get a free bottle of 15ml juice. Thats about a 3% discount. Other shops offer way better deals. And they rotate out ur favorite juices all the time. This place is the worst

Ive been shopping at this location for all my electric cig products for a long time. And its always been a pleasure, no big problems of any kind. Service has always been okay, not super top notch like it USED to be, when this location first opened. They have a good selection of products. The reason im giving them three stars is because it never ever fails, that they run out of stuff way too fast. Everytime I go in to check out the atoms or new mods they are always sold out. I dont know if its because they dont order enough. But that part never fails.
Oh and the website; a lot of false information in terms of whats in stock. Your kinda just playing on chance if it says online that its in stock, and then you go in and guess what? Out of stock. So please, update your website when you run out stuff.
You guys should really consider adding a feature of which store is in stock of your products since you now have two locations. That way people aren’t guessing which one is «In Stock» of the product people want.

this shop is really nice and very upscale. if only they had food…
anyway… service is terrible. wasn’t sure it was because the girl working there was jealous i looked better than her and i was getting attention or what… but the guys here are nice, but super lazy. they’re always on their phones playing video games or chatting or something… very unprofessional.

The first few experiences were soild… i purchased 2 ego c twist and all the bell and whistles upgraded tanks couple of large
bottles of juice… Spoke highly and even sent a couple of friends their way and they bought the same set up… then Purchased an accessory «trippy tip» just off appearance alone I had no idea that this glass art would be so unfunctional and off center… When I asked about this just looking for an exchange… This is not their policy all sales are final. so although Ive had decent experiences with vape rev I would say they seem to only care about making the sale

This place has a really nice set up with the clean wall art, pool table, comfy couches and vape bar. Staff is friendly and helpful with any questions you may have. Their flavor menu to me seemed more refined with flavors like pumpkin spice bourbon (delicious by the way). I would recommend this place and not to mention it’s a very a nice spot to chill.